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MEETING POINT FOR THE WORLD'S BEST CONTACT CENTER & CX COMPANIES

Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

25-29th JULY The Laguna, Nusa Dua, Bali, INDONESIA

Hear from some of our presenters BELOW ARE A FEW OF THOSE PRESENTING AT THIS EVENT!

Sandra Savitridewi

Client Services Director

Dinda Maisya Nastiti

Analyst

Aditya Cakrawidya

Assistant Vice President IT

Benedicta Mega Haryanti D

Staff

MOHAMMAD SYAIFUL BAHRI

Online Reputation Management / ORM

Mega Pratiwi

Team Leader

Joey Chan

Senior Channel Infrastructure Manager

Watch Our Video

Mevyenna Agizta

Senior Officer I Brand & Social Media Management

Rendar Mahardhika Putra

Head of Contact Center

Feliana Ma

Associate Officer

Krishna Dabade

Senior Operations Manager

Faisal Fahmi

Transformation Assistant Manager

Bonifacio I Molle

WFM Manager

Octariandry Shavita Putri

Supervisor

Nicke Vinadia Putri

Assistant Manager

Hadi Surya Putra

Supervisor Digital Service

Faldy Yudy

Operational Manager

Tia Mutiara

Supervisor

Hosanna G E Simbolon

Assistant Officer

Edwin Edwin

Data Analyst

Gemmala Sofia

Head of Consumer Relations

Dewi Paramita

Assistant Manager

Rizki Nurul Hidayati

Service Culture Associate

Muhammad Fauzan Marantama

Workforce Management

Kezia Amelia Putri

IT Specialist

Angela Wanodya Sawangi

Department Head

Bunardy Julio Pranata

Customer Operations Officer

Nugroho Agung Prasetyo

Manager

Mutiara Rahmasari

Manager

Vinka Rosdianti

Junior Performance Management Officer

Saiful islam

Director of Information Systems and Technology of Tresury

Ray Rong

Assistant Vice President, Contact Center Share Services

Watch Our Video

Limelvi Margaret

Customer Relationship Officer

Silvi Nurul Aola

Assistant Manager

Yogender Tiwari

Vice President & Partner - Sales & Customer Success

Renaldi Husin

Software Engineer

Aries Anggoro

Operation Manager

Dessy Maya Sari

Supervisor

Richard Chen

VP

Jennifer Stefanie Nugraha

Assistant Manager

Andreas Bramantyo Wicaksono

PM Service Improvement Lead

Endra Rachmawan

Sr Officer III B2C Loyalty Program

Muhammad Iqbal

Sales Operation Manager

Hasna Fadhilah

Trainer

Bayu Pamungkas

Supervisor

Vicky Luo

Assistant Vice President - Change & Innovation

Watch Our Video

Noval Hidayatullah

Analyst

Hendro Nugroho Herdijanto

Manager Digital Channel Management

Yohana Betania

Senior Associate

Watch Our Video

Ananda Mia Sudarmaji

Operations Management Development Program Officer

Dian Sahri Ramadhan

Assistant Manager

Muhammad Ismail

Supervisor

Hendriko Hendriko

Customer Operation Lead

Respati Lintang Avianda

Assistant Manager

Ellisa Kristiana

Service Development Officer

Ming Yan

Assistant Manager, Wealth & Personal Banking

Watch Our Video

Imelda Imelda

SVP

Watch Our Video

Roma Uly Bertha Pandiangan

Assistant Manager

Happy Christanti

IT Supervisor

Fadli Tri Saputra

Supervisor

Kukuh Wahyu Prasetyo

Workforce Management

Viera Minayu Sasheeta

Consumer Relations Assistant

Yoserizal Yoserizal

Talent Acquisition, Internal Communication and Culture Management

Dyah Antika Septiana

Quality Auditor

Febi Ramadhan Ramadhan

Analyst

Astri Dewi Lestari

Senior Manager

Fadil Mahetza Hardanto

Customer First Squad

Muhammad Shodiq Haqiqi

Contact Center Manager

Rajkumar Udayakumar Rajkumar Udayakumar

SVP

Sadamsyah Martunus

HR Professional

Maria Wibisono

Vice President

Julicha

Consumer Loyalty Executive

Edwin Nugroho Santoso

Sales Manager

Fuji Manisha Kacariboe

Assistant Vice President

Ayu Taqwanita

Supervisor

Clarissa Lie

Operations

Jenis De Vela

Operations Manager

Wennie Clarissa

IT Specialist

M Andik Susanto

IT Support

Arik Dediyono

Manager

Imam Sulistiyo

Team Leader

Rifki Dwi Saputra

Service Recovery Associate

Roy Kwong

Senior Manager, Contact Centre Channel Experience and Optimization

Watch Our Video

Indah Damayanti

Analyst

Meisye Laurencia Cahayadi

CS Walk-In

HELEN CROSSAN

Head of BT Contact Centre

Rangga Handita

Project Manager

Vicky Wahyu Saputra

MDP

Aprialdi Hendryana

Manager

Ary Maulana

Officer Call Center Operation

Cynthia Marissa

Team Leader / Supervisor

Ninuk Ratna Sofiani

Assistant Vice President

Kherianda Nadhilah

Assistant Officer

Miftakhur Rohmah

Sales Officer

Dewi Septiani

Trainer

Muhamad Syofrinaldi

SPV

Cicik Setyawati

BNI Contact Center

Danny Chan

Senior Technical Specialist

Watch Our Video

Mohamad Irvan

Customer Care Operation Manager

Lizdha Swara

Training and Quality Manager

Hidayani Hidayani

Manager

Vivien Ong

Senior Vice President

Kartika Kris Kinasih

Contact Center Officer

Muhammad Hasyim

IT Professional

Maulita Intan Gautami

Human Resource Development (HRD)

Sinyo Abi Rahmat Firdaus

Supervisor

Christina C.H. Simorangkir

Manager Subs. & Portfolio Mgt

Sauma Adam Saputra

Supervisor

Reni Septiana

Senior Vice President

Via Rahma

Manager

Albin Satria Hendrata

Service Capability Development Head

Andre Djuarsah

Assistant Vice President

Reviansyah Ramadhan

Senior Associate Customer Operations

Vika Indriani

Supervisor

Wynona Raissa

Strategic Operations

Andi Arifin

Regional Sales Branch Manager

Mochamad Wildan Nur Iman

Tele Account Management

Lisbeth Tampubolon

Assistant Manager

Yik Leng Ho

Head of Customer Operations

Ignasius Suryo Wibisono

Associate Officer Trainer

Hery Septiadi

Senior Lead Customer Experience

Anggi Kiranti

Supervisor

Romi Vander Hasiholan SIbarani

Supervisor

Fara Sheila Azalia

Operations Governance & Partnership Associate

Meidita Nurul Farisi

Trainer

Lilia Yusnita

Supervisor

Rondi Torowitan

Transformation Manager

Eunice Lee

VP

Dameria Gultom

Vice President

Farhan Shah

Head of Operations

Melia Astrini

Competitor Intelligence Lead

Revelin Marcella

Product Manager Lead

Neli Widayanti

Operational Manager

Esty Indriyani Safitri

Business Analyst

Saad Siddiqui

Key Accounts & Customer Care Manager

Yuni Sarfiah Br Bangun

Trainer

Uke Nindya Anggraeni

Assistant Manager

Muhammad Faiz Munandar

Service Culture Specialist

Athena Dayao

Senior Manager

Kharisma Hilmi Rasyidi

Operations Manager

Dewi Kartika Hadi

Service Experience Center Lead

Ahmad Fauzi

Supervisor

Mohamad Wisnu Arsi Wibowo

Operations Manager

Laras Avisha

Customer Operations Lead

Edwin Junior

Contact Center Officer

Ridwan Nugraha

Customer Experience Center Head

Riska Hamidah

Customer Care Senior Staff

Alvine Stefan Widjaja

Branch Manager

Sapto Panglipur

Assistant Vice President

Meggi Tridarmawanto

Manager Assistant

Ilsa Desfiarny

Senior Manager

Tuti Sugiarti

Supervisor

Rini Ega Mayanti

Solution Assistant

M.Rizky Panji Indra

Assistant Vice President

Rigel Risdanta Wijaya

Customer Service Inbound Calls

Rahardian Luthfan

Assistant Manager

Aristanti Rahayu

Supervisor

Nopiliyanita Nopiliyanita

Manager

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