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Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

17-19 JAN 2022 (Online)

Hear from some of our presenters BELOW ARE A FEW OF THOSE PRESENTING AT THIS EVENT!

Abby Valenzuela

Customer Care Director Americas

Desy Sutanti Ari


Evgenia Khogoeva

Operational manager of the contact center

Olga Khrebtova

Head of Recruitment

Cristian Garcia

Regional Business Development and PMO Director

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Sean Hammerle

Chief Operations Officer

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Yuliya Molchanova

Chief Operating Officer

Nina Cometa

Digital Service Manager

Linawaty Dwi Halianto

Project Manager

Lisdawati Butar Butar

Social Media Specialist

Ahmet Subasi

Regional Director

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Mega Vanya

Team leader

Sindhu Porwal

Deputy Vice President

Rendar Mahardhika Putra

Head of Contact Center

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Steve Petruk

President, Business Process Outsourcing

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Hwie Febe Karisma

Sales Officer

Nazar Janson

Team Leader

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Septiana Ahaddini

IT Specialist

Sultan Isnainsyah

Vice President - Business Support & Planning

Jayanti Zainal

Assistant Vice President

Faldy Yudy

Operational Manager

Ari Hanggoro

Customer Service Professional

Kseniia Kasimova

Chief Marketing Officer

Ryan Wirjan

Junior Reverse Logistic Officer

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Trisha Govender

Customer Care & Key Accounts Manager

Dewi Paramita

Assistant Officer

Lisdawaty L

Head of Branch Operation at Grab CX Indonesia

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Candice Roberts

Founder and CEO

Dirga Ananta

Senior Service Quality Monitoring Manager

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Adjeng Citra

Operations Governance Partnerships

Adrie Handria


Selli Karlinawati

Head of Digital Customer Care

Adi Tri Juliansyah


Andrew McCarthy

Senior Director of Culture & Retention

Ariepin ST

Contact Center Manager

Saiful Islam

Director of Information Systems and Technology of Tresury

Irwan Setiawan

Senior IT Specialist

Saurin Apriliawan

Assistant Analyst

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Meriç Kocabey

Strategic Initiatives and Corporate Communication Director

Nicole Singaram

Senior Project Manager

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Dessy Maya Sari


Rengga Tanjung Santoso


INE Aprillanie


Annisa Mayang Kenanga Danuwijaya


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Aleksey Lokalov

Project manager

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Muhammad Iqbal

Sales Operation Manager

Evania Surya Basaria

Talent Acquisition, Employer Branding, and Internal Culture Officer

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Mlibazisi Sibanda

Manager: Quality Assurance

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Ayu Wulandari

Ops Governance Partnerships

Agnes Kartika Putri

Senior Customer Intelligence Officer

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Ludmila Romenskaya

Head of Department

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Didik Agus Suwanto

Head of Customer Engagement

Caitlin Morvidelli

Senior Director of Human Resources

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Rudyanto Setia


Januar Putra

Contact Center Supervisor

Robertus Aditya Setiawan

Assistant Vice President

clint waltman


Nima Hakimi

CEO & Co-founder

Silda Agnesti

HR Support

Laura Andiny Sutrisna

HR Deputy Manager

Sadamsyah Martunus

Sales Professional

Devy Pranowo

AVP Customer Experience

Didi Ferdian


Nilgun Hacıkoylu

Alternative Sales Channels and Customer Engagement Center Director

Zulfa Riza Yogatama

Team Leader

Yasmine Sabour

Quality Manager

Mustafa Ersan

Customer Services Operational System Exellence Executive

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Ayu Taqwanita


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Nugroho Juli Purnama

Head of Customer Service

Chaisar Ahmad

Operations Governance

Erik Purwadi


MohammadReza Mehrazma

Advisor to CEO

Esra Eren


Burçin Güneş

Contact Center Training Manager

Hlabirwa Mohlala

Customer Care Manager

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Arik Dediyono

HR Manager

Monica Astiaranti


Thabiso Aphane

Customer Service Development Manager

Nur Ichsanto

Quality Supervisor

Merry Louise Gabriela Chandra


Lidia Velichko

HR Director of Contact Centers

German Kolomiets

Head of the IT team

Clarisa Valencia

IT Specialist

Tetiana Nemyrska

Project/Operations Manager

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Melody Halim

Junior Customer Intelligence Officer

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Mohamad Irvan

Customer Care Operation Manager

Mery Susanti


Maximilian Rio V. Lim

PM CE Strategy, Programs & Analytics

Fresda Agustin Constantia

Operational Manager

Nathan Kent Ary Kurniawan


Via Rahma


Ronald Jones

Senior Vice President

Muhammad Faizal Lihawa

Assistant Analyst

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Annie Padayachee

Senior Director, Customer Service, South Africa

Zeynep Duygu Çetin

Customer Experience Manager

Michael Wickham

Call Center Team Lead

Tine Ervina

AVP Cust. Satisfaction Management

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Siska Utari

Manager Customer Service Operation

Ecem Altinoz

Customer Journey Expert

Hery Septiadi

CX -Customer Journey Senior Lead

Yogi Prabowo


Teddy Suliesfiananto

Service Quality Manager

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Jaya Saputra

Operations Governance

Donny Nandika

Operation Manager

Emir Karagüler

Customer Service Operation& Sales Strategy Manager

Romi Vander Hasiholan Sibarani


Nico Lase

Customer Service Officer

Olesya Kurachenko

Head of the distant service operations support team

Alberto Cintron

Sr. Operations Manager

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Bima Betha Centaury

Supervisor OPS

Metin Kara

Team Leader

Adam Taylor

Managing Director

Anastasia Skrylnikova

Head of Contact Center

Yusuf Andi Muchtisar

Operations Head

Monica Putri Yonnes

Customer Service

Melia Retno Astrini

Competitor Intelligence Lead

Dedi Setiawan

Client Service Manager

Saad Siddiqui

Key Accounts & Customer Care Manager

Bintang Mahassari Mahassari

Head of B2C Ops

Ghina Qudsi

Competency and Strategy Senior Lead

Jhon Carabeo

Director, Global Client Management & Development

Diana Novianty Oeij

Assistant Manager

Farhan Maulana

Business Solution Staff

Lucas Fuentes

Senior Director of Training

Chrystiadi Harris Purwantoro

Head of Engineering - IT Enterprise

Riska Hamidah

Customer Care Senior Staff

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Achatta Sindy Leomarti

Customer Service

Chester Prince

Head of Operations and L&D

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Mat Conn

Chief Revenue Officer

Meggi Tridarmawanto

Contact Center

Kiki Melvasari

Senior Officer


Head OF Customer Service

Didit Nurhadi

Complaint Handling Manager

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M.Rizky Panji Indra

Assistant Vice President

Danielle Brannon

Contact Center Program Manager

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