Frequently Asked Questions
Here are a list of our most frequently asked questions for professionals attending our events, or those looking to sponsor. If your query is not listed below, please send us your question.
1. What is the dress code for the conference?
The event is a business event so we ask that all delegates dress in business casual attire. If you also attend the gala awards dinner, note this is a black tie/cocktail dress event.
2. Can I share my multi-day ticket with anyone else?
No. Each ticket is assigned to just one individual and even multiday tickets cannot be shared.
3. What are the cancellation options?
4. Do I need a VISA to attend?
Possibly, each country we hold events at has different policies. Check each event page for details
5. If I buy a ticket and don't get approved for a VISA what options do I have?
If you purchase a ticket and don't yet have a VISA, we will offer you a full refund (or you can request a credit towards a future event of ours) as long as you cancel within no less 7 calendar days prior to the first day of the event and you provide written evidence from the relevant VISA office that your VISA was declined. If your VISA application is refused less than 7 days prior to the event and you provide written evidence from the relevant VISA office, we will offer you a full credit towards a future event of ours (credit valid for 2 years). Note if your ticket includes accommodation we will try and resell your hotel stay, in the event we cannot this portion of the ticket will not be refunded. In the event you cannot provide evidence, our standard terms and conditions will apply.
6. Can I get VISA letter to show I am attending the event?
Absolutely. What we have created with our online booking system is a tool to allow each ticket holder to print out a standard letter or a custom letter based on their booking and personal details. For example, you may use part of your name on tickets and your full name (as it appears in your passport) on an application for a VISA. Our system caters for this and allows you to make some selections. It is important to note however that you cannot get a letter for VISA from us unless you have a paid ticket - this is as per guidelines we follow for border control and immigration rules. Here is a link how to print your letter Visa Letters
7. Can I pay at the event?
No, we are not allowed to take payments at the event for the conference
8. Which charities are supported?
9. What time does the event start?
Each event and potentially each day of the event varies. We encourage you to check the event agenda.
10. Will there be WIFI available?
Our event is a 'green event' i.e. almost paper free and we use an event app to help delegates get more from the event. If you stay at the event hotel we include WIFI in the conference room for you. If however you are staying elsewhere, there may be a small charge to access the internet at the event itself.
11. Why would my ticket price billed by my credit card differ from that on the website?
We process all transactions in Canadian Dollars via a Canadian Merchant account and if you choose to pay by credit card we will bill your card at the equivalent rate in Canadian Dollars, however your bank may charge you fees which we are not responsible for, and they may also use different bank rates for currency transactions
12. Can I buy tickets for networking at the event?
Yes, however this is not recommended as many activities sell out before the event and space is subject to availability
13. Can I bring along gifts for other delegates?
Whilst we do allow you to bring some company giveaways, these must be approved by contactcenterworld.com staff and you must leave the gifts with us at the event so we know when we can share them. You are not allowed to pass anyone any gifts directly if you are also in the competition as this is a breach of rules and could be considered as a bribe. So, if you want to bring something, let us know and we will arrange with you a suitable time / date for its distribution
14. Can I bring gifts for the ContactCenterWorld.com team?
Sorry, no gifts are allowed or accepted if you are participating in any aspect of our awards programs.
15. Can I claim back any taxes?
Possibly, depending on the country the event is taking place at. Details for our UK based events are below.
EU Based Companies: Companies based in the EU can claim VAT back from their own local tax authority for VAT on expenses incurred during our event.
Non-EU Based Companies: Non-EU companies can claim VAT charged on conference tickets and other expenses incurred during our event such as accommodation by using this link VAT Reclaim