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The place for award winning ideas, tips and innovations

Take your people, processes and strategies to world class performance

23-27 SEPT (Online)


Location: The Laguna Resort & Spa

Join us and industry professionals from all over Asia Pacific at the annual (2020) Industry Gala Dinner & Awards. Includes great food, entertainment and drinks.

This is the event where the best in the industry meet and have fun. It's also the event where we present awards to the best in the region!  

CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!

Global Best Practice Conference 8-11th Feb 2021

Sample presentations from a past conference

improvement award infomedia teguh

tech innovation BCA

operational management jenny bca

recruitment Via Rahma BCA

remote agents tokopedia

sales campaign teb

technology innovation tele2

social media allianz

sales campaign telkomsel

it professional yongky

customer service professional kherianda BCA

sales campaign coca cola

it professional Anthony BCA

trainer william morris bca

client services riduan infomedia

sales professional nurul BRI

sales professional sascha exl

customer service professional dimitri pertamina

Customer Service Borusan

Customer Service - Pertamina

tech innovation borusan otomotive

customer service sompo

Customer Service Truphone

outsourcing partnership bca

improvement award ovo

client services yusuf mitracom

customer service TEB

Customer Service - Bank Indonesia

operational management dameria bca

workforce planning Lidia BNI

customer service ptt pusula

sales manager angela bca

hr professional Via Rahma

Customer Service - Bimbo

tech innovation tokopedia akbar

sales professional burcu teb

supervisor erya bank indonesia

customer service assistt

supervisors Istauton BCA

Customer Service Telkomsel

sales professional jiadaturrahman bca

Customer Service Vericall

garanti bank customerservice

operational management choerniadi pertamina

operations management nitesh dhl

supervisor rikrik pertamina

recruitment campaign bni

social media BCA

sales campaign BCA

outsourcing partnership worldconnection and quicken

workforce planning Lisbeth BCA

outsourcing partnership tokopedia

help desk bca

Community Spirit Tokopedia

project manager keia bni

Public Services Center - Dir Treasury

Contact Center EXL

Contact Center Link Aja

Project Manager Harapan Takaryawan

outbound campaign bca

Quality Donal BCA

analyst Rizky bca

contact center assistt

Contact Center BCA

Project Manager Anastasia BCA

Outbound Calling Tele2

Help Desk DHL SA

Community Spirit Mass Mutual

customer loyalty

contact center tokopedia

Green Contact Center - EXL SA

Quality Dewi Tokopedia

Public Services Center - Pertamina

Self Service Technology Tokopedia

Analyst Esty BCA

Community Spirit BCA

direct response tokopedia

Contact Center Mass Mutual

direct response bca

Tech Innovation - Noetica

Public Service Center - Bank Indonesia

Technology Innovation Kleu

contact center tele2 elena

quality fateeqah exl

Incentive Scheme BCA

Design BCA

Incentive scheme Bank Indonesia

recruitment campaign tele2 lidia

remote agents igt

analyst exl hitesh

social media tele2

design pegasus airlines

worldconnection design

contact center vericall


contact center pertamina

leader exl pratap

customer-service - ccc ana

analyst thabiso dhl

self service allianz

leader dave d'arcy

help desk vonage

quality karabo dhl

CCC and Zalindo Outsourcing Partnership

contact center bimbo

green center bca

tech innovation ocular

customer service tele2 elena

customer service assistt

best cc clint ec3

design - worldconnection

social media ec3 clint

Best Design - Tokopedia

Zeynep Celebi Garanti BBVA Bank

Lidia Velichko Tele2

Iris Lim and Rafiqah Hisham of Young Living

Pommie Lutchman Ocular Technologies

Elena Scherbakova Tele2 Russia

Caglar Yuksel Allianz

Maria Sucgang Truphone

Ine Intan Sari OF Telkomsel

Ministry of Education Turkey (Pusula)_

Borusan Otomotive (Webhelp)

Social media at Bank Indonesia

Ministry of Health Turkey (Pusula)

Dubai Police

Managing Social media at Custom & Excise

Bank Aljazira

Ebru Demir of Assistt

Ali Ghanadian ABCallCenter

Noemie Wicky DHL Switzerland

Ahmad Altarawneh Dubai Police

Kala Byrum - RealPage

Olga Romanova of Tele2 Russia

Adam Taylor of VeriCall

Ratna Martalina of Bank Negara Indonesia

Danny Singer of Noetica

Speaker Spotlight: Coca-Cola - Rendar

Speaker Spotlight: EC3 - Clint Waltman

About our events in 60 seconds

Speaker Spotlight: Vonage - Dave

Speaker Spotlight: Directorate of Treasury Indonesia - Ali

Cathay United Bank Contact Centre

Young Living Video

Ine Intan Sari - Operational Manager, TELKOMSEL

WOW What an Amazing Event

I have been to other conferences as well and this is different

Vendor: I like to know what others are doing with technology

WOW - Join this event!

Top Ranking Performer Awards Now Open Conferences (2 min promo 2019)

2018 Best in the World Conference Prague Volume 3

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

2018 APAC Awards Gala Highlights

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Orlando Day 1

2018 Next Generation Contact Centers - Orlando Day 2

2018 Next Generation Contact Centers - Orlando Day 3

WOW Comments - NEXT GENERATION Contact Center & Best Practices Event

2018 Next Generation Contact Centers - Berlin Day 3

2018 Next Generation Contact Centers - Berlin Day 2

2018 Next Generation Contact Centers - Berlin Testimonials

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a Awards Dinner Conferences - Golden Nuggets! Conferences - the difference conferences and benchmarking Conferences - Highly Recommended! Conferences - why attend? Conferences - Powerful Networking! Conferences - ideas!!

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Stephanie McDonald Concentrix UK on Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

In ONE word what delegates said about our latest event!

Best Contact Center - Bank Indonesia - Nicke Vanadia Putri

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