Keynotes

We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!

At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.

They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!

This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.

We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!

Hear executives from around the Contact Center World - all award winners!

Delegate Comments

Great first day at the Best in Americas conference. Excellent presentations in day one and looking forward to today's presentations.

Adam Terry | Senior Associate - WFM | New York Life

This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share. I learned a lot with all them. Thank you very much for the opportunity.

Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 23 Yrs in the industry.

Always take-aways that I can implement, and nice to benchmark best practices with other companies

Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 23 Yrs in the industry.

It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members.

Ashley Blount | Senior Service Specialist | MassMutual | 9 Yrs in the industry.

The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share.

Candy Clay | Director, Kansas City Call Center | CVS Caremark

I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 15 Yrs in the industry.

The content is invaluable as you're guaranteed to walk away learning at least one best practice.

Darren Dowdy | Manager, Solution Centre | xperigo | 15 Yrs in the industry.

Best event I've ever attended and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family.

David Birittieri | Assistant Vice President - Head of IT Customer Service | MassMutual | 8 Yrs in the industry.

There is nothing like it for getting advice and best practices from other professionals in the industry.

David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA

Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:)

Ekaterina Osina | CEO | Teleperformance | 19 Yrs in the industry.

1/4 days at the contact center world event. Awesome experience so far ! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center.

Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 10 Yrs in the industry.

You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with.

Homero Acevedo | Manager, Customer Care | CVS Caremark

Sharing of practices and successes were better than my expectation. A well run meeting. Presenters were well prepared

Irine Lopez | Director Customer Engagement | ABSS | 21 Yrs in the industry.

It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry.

Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica

Happy and proud to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward....

Ladislau Batalha | Vice President Contact Experience | Liq

It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco

I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Everyone shares so openly and always go away with new ideas to take to my center

Ludy Reyna | Vice President Operations | Rail Europe

This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge.

Lynn O'Neill | Assistant Vice President | New York Life

Great Day! Great Event!!

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.

Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending.

Maurice de Vries | Workforce Management and Reporting Analyst | xperigo

It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel.

Melissa Taylor | Associate Director | MassMutual

Great insight into what the rest of the industry is doing about challenges that face almost every centre

Ranbir Johal | Project Manager | Accenture

The environment is friendly & professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right.

Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 14 Yrs in the industry.

The Networking is incredible. An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional.

Robert Campbell | Vice President Customer Relations | Cloud5

I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry.. The information shared is very powerful and can greatly impact your orginization.

Samantha Panto | Associate Director | MassMutual

What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team...

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 15 Yrs in the industry.

Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry

Valerie Sujobert | Global Service Delivery Manager | Cisco | 21 Yrs in the industry.

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