Keynotes
We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
Delegate Comments
Adam Terry | Senior Business Support Analyst | New York Life
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 24 Yrs in the industry.
Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 24 Yrs in the industry.
Ashley Blount | Deputy Director | MassMutual | 10 Yrs in the industry.
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 16 Yrs in the industry.
Darren Dowdy | Manager, Solution Centre | xperigo | 16 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 9 Yrs in the industry.
David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA
Ekaterina Osina | CEO | Teleperformance | 20 Yrs in the industry.
Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 11 Yrs in the industry.
Homero Acevedo | Manager, Customer Care | CVS Caremark
Irine Lopez | Chief Revenue Officer | ABSS | 22 Yrs in the industry.
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Ladislau Batalha | Founder | Liq
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ludy Reyna | Vice President Operations | Rail Europe
Lynn O'Neill | Assistant Vice President | New York Life
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 17 Yrs in the industry.
Maurice de Vries | Workforce Management and Reporting Analyst | xperigo
Melissa Taylor | Associate Director | MassMutual
Ranbir Johal | Project Manager | Accenture
Reuben Canagaratnam | Retired - Vice President - Contact Centres | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Robert Campbell | Vice President Customer Relations | Cloud5
Samantha Panto | Associate Director | MassMutual
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 17 Yrs in the industry.
Valerie Sujobert | Global Service Delivery Manager | Cisco | 22 Yrs in the industry.