Keynotes
We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
Delegate Comments
| | Kidney Health Australia | 4 Yrs in the industry.
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 23 Yrs in the industry.
Angie Tay | Country Director | Teledirect Pte Ltd
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Arman Hazairin | Solutions & Business Development Director | Garuda Indonesia | 12 Yrs in the industry.
Astrid Mardagiono | Senior Officer | Bank Indonesia | 6 Yrs in the industry.
Cheryl Paul | Head of Customer Contact | AIA Berhad | 20 Yrs in the industry.
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 15 Yrs in the industry.
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 26 Yrs in the industry.
Edna Pereira | AVP, Resource Management, Training & Admin | Measat Broadcast Network | 30 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 19 Yrs in the industry.
Evi Riawati | VP | PT Bank Mandiri Persero Tbk | 23 Yrs in the industry.
Heath Lee | CEO | OCIS Fiji
Janice Valicia | Analyst | PT VADS Indonesia | 10 Yrs in the industry.
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
Merrilyn Kinder | Marketing & Comms Specialist | AMP
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 21 Yrs in the industry.
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 14 Yrs in the industry.
Rozinah Anas | Project Director | Telekom Malaysia
Sam Zuccarello | KPI Manager, Human Resources | Optus | 19 Yrs in the industry.
Saravanan Belusami | General Manager | Vads Berhad | 17 Yrs in the industry.
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 7 Yrs in the industry.
Sue Coe | Contact Centre Manager | Shine Lawyers | 3 Yrs in the industry.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 15 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Valerie Sujobert | Global Service Delivery Manager | Cisco | 21 Yrs in the industry.