Keynotes

We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!

At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.

They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!

This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.

We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!

Hear executives from around the Contact Center World - all award winners!

Delegate Comments

This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share. I learned a lot with all them. Thank you very much for the opportunity.

Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 21 Yrs in the industry.

An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.

Angie Tay | Country Director | Teledirect Pte Ltd

I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!

Antoine Casgrain | General Manager - Contact Centres | St George Bank

Enormous amount of ideas and inspirations, also great networking

Arman Hazairin | Solutions & Business Development Director | Garuda Indonesia | 10 Yrs in the industry.

This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up

Astrid Mardagiono | Senior Officer | Bank Indonesia | 4 Yrs in the industry.

Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular

Cheryl Paul | Head of Customer Contact | AIA Berhad | 18 Yrs in the industry.

I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 13 Yrs in the industry.

Amazing and great event Good opportunity to understand best market practices and expand social networking.

Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 24 Yrs in the industry.

Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.

Derek Finch | Senior Consultant | Kidney Health Australia | 2 Yrs in the industry.

Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres.

Edna Pereira | Head Employee Experience | Measat Broadcast Network | 28 Yrs in the industry.

Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:)

Ekaterina Osina | CEO | Teleperformance | 17 Yrs in the industry.

A lot of new idea of best practice from the best in industry

Evi Riawati | VP | PT Bank Mandiri Persero Tbk | 21 Yrs in the industry.

If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices.

Heath Lee | CEO | OCIS Fiji

Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people

Janice Valicia | Analyst | PT VADS Indonesia | 9 Yrs in the industry.

The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd

Great Day! Great Event!!

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 14 Yrs in the industry.

Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.

Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific

I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!

Merrilyn Kinder | Marketing & Comms Specialist | AMP

I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 19 Yrs in the industry.

The environment is friendly & professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right.

Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 12 Yrs in the industry.

H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.

Rozinah Anas | Project Director | Telekom Malaysia

What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!

Sam Zuccarello | KPI Manager, Human Resources | Optus | 18 Yrs in the industry.

It has been another awesome day.Fantastic presentation by respective presenters.

Saravanan Belusami | General Manager | Vads Berhad | 15 Yrs in the industry.

I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences

Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 5 Yrs in the industry.

If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!

Sue Coe | Contact Centre Manager | Shine Lawyers | 2 Yrs in the industry.

Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.

Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 14 Yrs in the industry.

What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team...

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 14 Yrs in the industry.

Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry

Valerie Sujobert | Global Service Delivery Manager | Cisco | 20 Yrs in the industry.

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