Keynotes

We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!

At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.

They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!

This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.

We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!

Hear executives from around the Contact Center World - all award winners!

Delegate Comments

Learn the best pratices from the best in the industry - it's an enriching event to everyone.

Carla Basilio | Head of Customer Care | Portugal Telecom

ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world.

Christelle Correia | Operations Director | Clientele Limited

Great tips so far on day 2 of the conference. Lots to take back already.

Daniel Persuitte | Customer Service Director | MassMutual | 7 Yrs in the industry.

A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service.

Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines

It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be

Erbil Topgul | Call Center Line Manager | B/S/H/

This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world

Ghassan Anabtawi | General Manager | REACH for Telecom

I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions.

Glenda Mailloux | Chief customer experience officer | Ooredoo

The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.

Gustavo Madeira | Director | NOS

It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)

Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited

The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry

Joaquim Costa | Customer Service Improvement Manager | NOS

The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!

John Connolly | Head of Innovation | British Gas

It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco

This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too.

Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi

excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers.

Paul Kavanagh | Managing Director | Sportingbet

It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.

Pedro Gomes | Chief Operating Officer | Teleperformance Portugal

This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.

Tamsin Bradford | Head of Support & CX | Sage | 18 Yrs in the industry.

I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees.

Tunde Hubina | Customer Care Director | UPC Direct

Yes as it is the most prominent & inclusive in the industry, & covers not just one country or region but the whole world.

Vala Marcou | Marketing Manager | Mellon Group of Companies

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