We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 23 Yrs in the industry.
Bharat Parshotam | Head of Direct Delivery | ABSA Bank
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Christelle Correia | Operations Director / Life Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 15 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 19 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Call Center Line Manager | B/S/H/
Ghassan Anabtawi | General Manager | REACH for Telecom
Gustavo Madeira | Director | NOS
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Joaquim Costa | Customer Service Improvement Manager | NOS
John Connolly | Head of Innovation | British Gas
Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 21 Yrs in the industry.
Koray Bebekoglu | Director | Doğuş Otomotiv | 23 Yrs in the industry.
Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 8 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 21 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 8 Yrs in the industry.
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Miray Yilmaz Okunakol | Strategic Accounts Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 16 Yrs in the industry.
Mithum Singh | General Manager - Operational Support | Merchants | 19 Yrs in the industry.
Paul Kavanagh | Managing Director | Sportingbet
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Renée Thomas | Senior Manager Operations | Aegis South Africa | 20 Yrs in the industry.
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 14 Yrs in the industry.
Ronelle Cain | CCM DStv Digital Care | Multichoice | 7 Yrs in the industry.
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 26 Yrs in the industry.
Sheena Shaik | Quality Assurance Supervisor | Talksure | 11 Yrs in the industry.
Sibusiso Ndaba | Team Leader | Multichoice | 10 Yrs in the industry.
Skuli Skulason | Managing Director (CXO) | Reykjavik Energy | 25 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 9 Yrs in the industry.
Tamsin Bradford | Head of Support & CX | Sage | 22 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 15 Yrs in the industry.
Tunde Hubina | Customer Care Director | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 21 Yrs in the industry.
Vanesa Criado Silvar | Operations Manager | Concentrix
Vanie Subramoney | People Development Consultant | Merchants | 13 Yrs in the industry.
Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 14 Yrs in the industry.
What delegates 'LOVE' about our events ... click on an image to watch the video.
Adelina Holding LLC
Head of Customer Care
Customer Interface Director
DHL Express Turkey
Turkcell Global Bilgi
Sales & Operations Director
Global Business Manager
Head of Customer Care
Sales and Marketing Director
CMC - Customer Management Center
Outbound Sales Manager
Türk Ekonomi Bankası (TEB)
Customer Interface Manager
DHL Express Qatar
Head of Client Support Dep.
Global Bilgi LLC - Ukraine
Operations Director - Europe
Hinduja Global Solutions UK Ltd.
Call Centre Manager
Vice President, Customer Services UK
DHL Express (UK) Ltd
4life Direct Poland
Mellon Poland Sp. z o.o.
Learning & Development Specialist
Savant People Development
Head of UK Reservations
Contact Centre Manager
National Call Center Manager
Contact Center-General Manager
Abdul Latif Jameel Co. Ltd.
O'Keeffe & Swartz Consultants
VP - Head of Digital Banking
Reporting & Planning Manager
Service Level Manager
Abdul Latif Jameel Co. Ltd.
Customer Service Director
Contact Center - Training & Quality Manager