Keynotes
We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 26 Yrs in the industry.
Aymen Ismail | Head of Customer Engagement Solutions | smart | 8 Yrs in the industry.
Bharat Parshotam | Head Alternative Direct Delivery Channels | ABSA Bank
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Christelle Correia | Leadership & Personal Development Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 18 Yrs in the industry.
Dave D'Arcy | Founder | Dave D'Arcy - Laughing Leadership | 24 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 22 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Customer Service Director | B/S/H/
Faran Niaz | Director Customer Experience | HALA
Ghassan Anabtawi | General Manager | REACH for Telecom
Gustavo Madeira | Director | NOS
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Jim Thomsen | VP of Customer Success | Showdown Displays
Joaquim Costa | Customer Service Improvement Manager | NOS
John Connolly | Head of Innovation | British Gas
Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 24 Yrs in the industry.
Koray Bebekoglu | Director | Doğuş Otomotiv | 26 Yrs in the industry.
Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 11 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 24 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 11 Yrs in the industry.
Mariana Ramos | Chief Client Solutions Officer - Multilingual | Teleperformance Portugal
Marlon Samson | Executive Head: Customer Care | Multichoice
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Miray Yilmaz | Business Support Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 19 Yrs in the industry.
Mithum Singh | Chief Services Officer | Merchants | 22 Yrs in the industry.
Nathalya Wani Sabu | Executive Vice President | PT. Bank Central Asia, Tbk
Neo Marinyele | Senior Call Centre Manager | Multichoice | 4 Yrs in the industry.
Paul Kavanagh | Managing Director | Sportingbet
Pedro Gomes | CEO | Teleperformance Portugal
Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Raju Shokeen | Head - WFM & MIS (South Africa) | Ison BPO | 6 Yrs in the industry.
Renée Thomas | Senior Manager Operations | Aegis South Africa | 23 Yrs in the industry.
Reuben Canagaratnam | Retired - Vice President - Scotiabank | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Ronelle Cain | Senior Manager Digital Customer Experience | Multichoice | 10 Yrs in the industry.
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 29 Yrs in the industry.
Sheena Shaik | Quality Assurance Supervisor | Talksure | 14 Yrs in the industry.
Sibusiso Ndaba | Customer Care Manager | Multichoice | 13 Yrs in the industry.
Skuli Skulason | Managing Director (CXO) | Reykjavik Energy | 28 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 12 Yrs in the industry.
Tamsin Bradford | Head of Retail Customer | Sage | 25 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Tunde Hubina | Director Performance Optimization and Vendor Management | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 24 Yrs in the industry.
Vanesa Criado Silvar | Operations Manager | Concentrix
Vanie Subramoney | People Development Consultant | Merchants | 16 Yrs in the industry.
Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 17 Yrs in the industry.