Keynotes
We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
There is no other event in the Contact Center World with so many industry leaders there to share best practices from around the globe!
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 23 Yrs in the industry.

Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 23 Yrs in the industry.

Angie Tay | Country Director | Teledirect Pte Ltd

Antoine Casgrain | General Manager - Contact Centres | St George Bank

Arman Hazairin | Solutions & Business Development Director | Garuda Indonesia | 12 Yrs in the industry.

Ashley Blount | Senior Service Specialist | MassMutual | 9 Yrs in the industry.

Astrid Mardagiono | Senior Officer | Bank Indonesia | 6 Yrs in the industry.

Bharat Parshotam | Head of Direct Delivery | ABSA Bank

Candy Clay | Director, Kansas City Call Center | CVS Caremark

Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal

Cheryl Paul | Head of Customer Contact | AIA Berhad | 20 Yrs in the industry.

Christelle Correia | Operations Director / Life Coach | Clientele Limited

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 15 Yrs in the industry.

Darren Dowdy | Manager, Solution Centre | xperigo | 15 Yrs in the industry.

David Birittieri | Assistant Vice President - Head of IT Customer Service | MassMutual | 8 Yrs in the industry.

David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA

Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 26 Yrs in the industry.

Ekaterina Osina | CEO | Teleperformance | 19 Yrs in the industry.

Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines

Erbil Topgul | Call Center Line Manager | B/S/H/

Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 10 Yrs in the industry.

Gustavo Madeira | Director | NOS

Heath Lee | CEO | OCIS Fiji

Homero Acevedo | Manager, Customer Care | CVS Caremark

Janice Valicia | Analyst | PT VADS Indonesia | 10 Yrs in the industry.

Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd

Joaquim Costa | Customer Service Improvement Manager | NOS

Koray Bebekoglu | Director | Doğuş Otomotiv | 23 Yrs in the industry.

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Ludy Reyna | Vice President Operations | Rail Europe

Lynn O'Neill | Assistant Vice President | New York Life

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.

Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 21 Yrs in the industry.

Mariana Arnaut | Manager of Customer Service Change Management | NOS | 8 Yrs in the industry.

Maurice de Vries | Workforce Management and Reporting Analyst | xperigo

Melissa Taylor | Associate Director | MassMutual

Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi

Mithum Singh | General Manager - Operational Support | Merchants | 19 Yrs in the industry.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 21 Yrs in the industry.

Pedro Gomes | Chief Operating Officer | Teleperformance Portugal

Ranbir Johal | Project Manager | Accenture

Renée Thomas | Senior Manager Operations | Aegis South Africa | 20 Yrs in the industry.

Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 14 Yrs in the industry.

Ronelle Cain | CCM DStv Digital Care | Multichoice | 7 Yrs in the industry.

Rozinah Anas | Project Director | Telekom Malaysia

Sam Zuccarello | KPI Manager, Human Resources | Optus | 19 Yrs in the industry.

Samantha Panto | Associate Director | MassMutual

Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 26 Yrs in the industry.

Saravanan Belusami | General Manager | Vads Berhad | 17 Yrs in the industry.

Sibusiso Ndaba | Team Leader | Multichoice | 10 Yrs in the industry.

Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 7 Yrs in the industry.

Sunjveer Panday | Sales Manager | Talksure | 9 Yrs in the industry.

Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 15 Yrs in the industry.

Tamsin Bradford | Head of Support & CX | Sage | 22 Yrs in the industry.

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 16 Yrs in the industry.

Tunde Hubina | Customer Care Director | UPC Direct

Valerie Sujobert | Global Service Delivery Manager | Cisco | 21 Yrs in the industry.
