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Client Services Manager
BillTrust



Chief Operating Officer
Listen Up Espanol



General Manager
Vads BPO



Acting Director
Contact Centres Smart Service Queensland



President
CGS



Senior Manager
Wal-Mart



Manager Telephone Account Management
PT Telekom



Director of Customer Services
DHL Express



Senior Manager Benefits Service Team
Wal-Mart



Customer Services Director
Truphone UK



General Manager, Customer Channel Management
PT Astra International



Director of Learning
Affinion Group



Managing Director
Teleperformance



Outbound Sales Manager
Tipico



Outbound Sales Manager
Livestock Improvement



Customer Service Director
Oi



Contact Center Manager
iiNet



Customer Interface Manager
DHL Express Qatar



Director
Adelina Holdings Ukraine



Director of Marketing
Teleperformance



Senior Director Sales & Service
Art.com



Head of Customer Relations
Kyivstar Ukraine



Manager
DHL Express



Customer Interface Director
DHL Express Turkey



Site Director Las Vegas 1&2
Sitel



Key Account Support Manager
DHL



Planning & Productivity Management Unit Head
Turkcell Global Bilgi



Site Director
Sitel



Resource Management
Amway Customer Service



Project Manager
Bank Central Asia



Director
Dejardins Card Services



Workforce Manager
Blue Cross Blue Shield Rhode Island



VP & Head of Customer Experience
Astro



Deliver Channels Manager Iberia & EMEA DtC SME
MetLife



Senior Director
Desjardins Card Services



Director
Rhmais, SA



Business Analyst
Singtel



Manager
Garanti Bank



Senior Director
Desjardins Card Services



Head of Customer Care & Customer Experience
Vodafone Qatar



Brand Manager
Blue Ocean Contact Center



Customer Care Manager
SingTel



Sales& Marketing Director
CMC Turkey



SVP Client Operations
BillTrust



Head of Operations
Concentrix



Contact Center Manager
eLaCaixa



Head of Operations
Randstad Contact Centers Portugal



Turk Ekonomi Bankasi



Blue Ocean Contact Centers Canada



VP - Head of Alternative Delivery Channels
Bank Aljazira



CEO
ListenUp Espanol



WFM Manager
Abdul Latif Jameel



Contact Center - Training & Quality Manager
First Data Hellas



Head of Sales Customer Contact Centre
National Australia Bank



Sales Manager
O'keeffe and Swartz



Telesales Subdivision Manager
National Bank of Greece



Director, Customer Service and Contact Center Operations
Humana Government Business



Director
ZON Multimedia



Social Media & Online Community Manager
SingTel Optus PTY



General Manager
PizzaHut Pakistan



Managing Director
Sykes Asia Pacific



General Manager, Contact Centres
Westpac Group



EVP, International Development
Acticall



Aditya Birla Minacs



Accenture Utilities BPO Services Canada



National Call Center Manager
Carlsberg Danmark A/S



VP
Scotiabank



AVP
New York Life



Digital Channels Director
Oi Brazil



Associate Director, Operations
LoyaltyOne/AIRMILES Canada



Director, Business Innovation
IHG



Director
Agero



Project Director
CPA



Call Center Director
AVEA



Director
LoyaltyOne | AIRMILES



General Manager, BPO Operations
VADS Business Process



Associate Director
MassMutual



AVP
Oppenheimer Funds



Director
Affinion Group



Vice President, Head of Direct Banking Channels
Mashreq Bank



EVP/COO
Connextions



Director
ORION



General Manager Customer Service
PTML-Ufone



Head Sales/Service
ING Direct4



Customer Contact Manager
BA



General Manager
China Telecom Zhejiang Branch



Director
CVS Caremark



Team Leader
BCBS Rhode Island



Associate Vice President
Credit Europe Bank



General Manager
National Australia Bank



Supervisor
Standard Bank South Africa



Manager
CVS Caremark



Director
CVS Caremark



Head of Direct & Technology Innovation Manager
Bank of New Zealand



Director
Unified



Customer Service Director
Vivint



Director, Customer Service
DHL Express Singapore



VP
New York Life



Global Head
QNet Ltd



Team BCA
Bank Central Asia



Head of E Channel Management
PT Astra International



Peter Ng
The Hong Kong Jockey Club



Chairman
Customer Service Council Australia



VP Strategy & Growth
OCIS Group



Sales & Service Manager
iSelect



Contact Centre Manager
ITI Neovision



CEO
OCIS Group



Chief of Network Services
QNet Ltd



Spokesperson/Supervisor
Bank Central Asia



Contact Centre Manager
iiNet



Deputy Director
Housing & Development Board



Operations Support Director
PCCW Teleservices



Associate Vice President
Credit Europe Bank



VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)



Customer Care Director
CEZ



Head of Reservations
Carnival UK



Contact Center-General Manager
Abdul Latif Jameel



Manager
ZON Multimedia



HR Manager
4Life Direct, Poland



Call Center Director
CEZ (Czech Republic)



Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)



Service Level Manager
CIPC



Learning & Development Specialist
Savant People Development



Former CE0
ATA



Director, Head of Shared Services & Team
Montepio (Portugal)



General Manager
Global Bilgi LLC Ukraine



VP Customer Service
DHL Express (UK)



Site Director
HGS UK Ltd



Call Centre Manager
Inter-Active Technologies South Africa



General Manager
Mellon Group, Poland
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CEO
Desmer Iletisim A.S.



Reporting & Planning Manager
AssisTT