Keynotes
We don't believe a keynote is the reason to attend a conference - every speaker should be a keynote! otherwise what are you paying for? - advice from amateurs?!
At our event all speakers are there, not because they are paid, not because they are trying to sell something, but because they want to share their best practices and they have earned the right to present!.
They are all keynote speakers in our opinion because they will share so much with you - tips, challenges, perfection, world class performance and passion!
This is your opportunity to hear from practitioners who, like you, manage or direct their teams to operational excellence and above and beyond what most centers do.
We also have members of the audience who judge each speaker so that they get feedback and we can also determine who is the best of the best! It's a unique program that is entering its 8th successful year and you can be part of it!
Hear executives from around the Contact Center World - all award winners!
There is no other event in the Contact Center World with so many industry leaders there to share best practices from around the globe!
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 26 Yrs in the industry.
Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 26 Yrs in the industry.
Angie Tay | EVP | Teledirect Pte Ltd
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Arman Hazairin | SVP Network Operation & Quality | Garuda Indonesia | 15 Yrs in the industry.
Ashley Blount | Deputy Director | MassMutual | 12 Yrs in the industry.
Astrid Mardagiono | Senior Officer | Bank Indonesia | 9 Yrs in the industry.
Aymen Ismail | Head of Customer Engagement Solutions | smart | 8 Yrs in the industry.
Bharat Parshotam | Head Alternative Direct Delivery Channels | ABSA Bank
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Cheryl Paul | Head of Client Services | AIA Berhad | 23 Yrs in the industry.
Christelle Correia | Leadership & Personal Development Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 18 Yrs in the industry.
Darren Dowdy | Director, Customer Experience | xperigo | 18 Yrs in the industry.
Dave D'Arcy | Founder | Dave D'Arcy - Laughing Leadership | 24 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 29 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 22 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Customer Service Director | B/S/H/
Faran Niaz | Director Customer Experience | HALA
Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 13 Yrs in the industry.
Gustavo Madeira | Director | NOS
Heath Lee | CEO | OCIS Group
Homero Acevedo | Manager, Customer Care | CVS Caremark
Janice Valicia | Analyst | PT VADS Indonesia | 13 Yrs in the industry.
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Jim Thomsen | VP of Customer Success | Showdown Displays
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Joaquim Costa | Customer Service Improvement Manager | NOS
Koray Bebekoglu | Director | Doğuş Otomotiv | 26 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ludy Reyna | Vice President Operations | Rail Europe
Lynn O'Neill | Assistant Vice President | New York Life
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 24 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 11 Yrs in the industry.
Mariana Ramos | Chief Client Solutions Officer - Multilingual | Teleperformance Portugal
Marlon Samson | Executive Head: Customer Care | Multichoice
Maurice de Vries | Workforce Management and Reporting Analyst | xperigo
Melissa Taylor | Associate Director | MassMutual
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Mithum Singh | Chief Services Officer | Merchants | 22 Yrs in the industry.
Nathalya Wani Sabu | Executive Vice President | PT. Bank Central Asia, Tbk
Neo Marinyele | Senior Call Centre Manager | Multichoice | 4 Yrs in the industry.
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 24 Yrs in the industry.
Pedro Gomes | CEO | Teleperformance Portugal
Pooja Raiyani | Vice President | ICICI Lombard General Insurance Co. Ltd. | 23 Yrs in the industry.
Raju Shokeen | Head - WFM & MIS (South Africa) | Ison BPO | 6 Yrs in the industry.
Ranbir Johal | Project Manager | Accenture
Renée Thomas | Senior Manager Operations | Aegis South Africa | 23 Yrs in the industry.
Reuben Canagaratnam | Retired - Vice President - Scotiabank | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Ronelle Cain | Senior Manager Digital Customer Experience | Multichoice | 10 Yrs in the industry.
Rozinah Anas | Project Director | Telekom Malaysia
Sam Zuccarello | KPI Manager, Human Resources | Optus | 22 Yrs in the industry.
Samantha Panto | Associate Director | MassMutual
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 29 Yrs in the industry.
Saravanan Belusami | Ceo Ptvads | Vads Berhad | 20 Yrs in the industry.
Saskia Y. Kusumah | Contact Center Manager | PT.Prodia Widyahusada | 13 Yrs in the industry.
Sibusiso Ndaba | Customer Care Manager | Multichoice | 14 Yrs in the industry.
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 10 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 12 Yrs in the industry.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 18 Yrs in the industry.
Tamsin Bradford | Head of Retail Customer | Sage | 25 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Tunde Hubina | Director Performance Optimization and Vendor Management | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 24 Yrs in the industry.