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Adelina Holding LLC
Head of Customer Care
Customer Interface Director
DHL Express Turkey
Turkcell Global Bilgi
Sales & Operations Director
Global Business Manager
Head of Customer Care
Delivery Channels Manager Iberia & EMEA DtC SME
Sales and Marketing Director
CMC - Customer Management Center
Outbound Sales Manager
Türk Ekonomi Bankası (TEB)
Customer Interface Manager
DHL Express Qatar
Head of Client Support Dep.
Global Bilgi LLC - Ukraine
Operations Director - Europe
Hinduja Global Solutions UK Ltd.
Call Centre Manager
Vice President, Customer Services UK
DHL Express (UK) Ltd
4life Direct Poland
Mellon Poland Sp. z o.o.
Learning & Development Specialist
Savant People Development
Head of UK Reservations
Contact Centre Manager
National Call Center Manager
Contact Center-General Manager
Abdul Latif Jameel Co. Ltd.
O'Keeffe & Swartz Consultants
VP - Head of Digital Banking
Reporting & Planning Manager
Service Level Manager
Abdul Latif Jameel Co. Ltd.
Customer Service Director
Conference Packages - EMEA
This is a World Class event and we have several packages to select from depending upon your area and level of interest. Every presenter is tasked with sharing best practices based on the subject matter so we encourage you to attend as many sessions as you can to gain maximum benefit. For those who specialize in just one area e.g. Training, you can select to attend a day where this is discussed, however there are obvious advantages to trainers to understand all areas of the contact center and how they function in a world class center.
Below is an overview of packages
2-Day Conference Pass
Attend any 2 days of your choice - they must be consecutive days.
The package includes full conference materials and refreshments during the day including lunch for both days you attend.
3-Day Conference Pass
Attend 3 days of the event. The package includes full conference materials and refreshments during the entire conference including lunch for 3 conference days.
4-Day Conference Pass
Covers your entire conference attendance - 4 amazing days! The package includes full conference materials and refreshments during the entire conference including lunch for all 4 conference days.
Full Conference Pass
Highly Recommended! Covers your entire conference attendance and a seat at the 2013 Industry Gala dinner where the who's who of the industry will be present to network and mingle.
Industry Gala Dinner
Where the who's who of the industry will be present to network and mingle.
Our pick - the Full Conference Pass - gives you everything you need and more!
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 22 Yrs in the industry.
Bharat Parshotam | Head of Direct Delivery | ABSA Bank | 8 Yrs in the industry.
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Christelle Correia | Operations Director / Life Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 14 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 18 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Call Center Line Manager | B/S/H/
Ghassan Anabtawi | General Manager | REACH for Telecom
Gustavo Madeira | Director | NOS
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Joaquim Costa | Customer Service Improvement Manager | NOS
John Connolly | Head of Innovation | British Gas
Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 20 Yrs in the industry.
Koray Bebekoglu | Director | Doğuş Otomotiv | 22 Yrs in the industry.
Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 7 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 15 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 20 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 7 Yrs in the industry.
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Miray Yilmaz Okunakol | Strategic Accounts Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 15 Yrs in the industry.
Mithum Singh | General Manager - Operational Support | Merchants | 18 Yrs in the industry.
Paul Kavanagh | Managing Director | Sportingbet
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Renée Thomas | Senior Manager Operations | Aegis South Africa | 19 Yrs in the industry.
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 13 Yrs in the industry.
Ronelle Cain | CCM DStv Digital Care | Multichoice | 6 Yrs in the industry.
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 25 Yrs in the industry.
Sheena Shaik | Quality Assurance Supervisor | Talksure | 10 Yrs in the industry.
Sibusiso Ndaba | Team Leader | Multichoice | 10 Yrs in the industry.
Skuli Skulason | Managing Director (CXO) | Reykjavik Energy | 24 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 8 Yrs in the industry.
Tamsin Bradford | Head of Support & CX | Sage | 21 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 15 Yrs in the industry.
Tunde Hubina | Customer Care Director | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 20 Yrs in the industry.
Vanesa Criado Silvar | Operations Manager | Concentrix
Vanie Subramoney | People Development Consultant | Merchants | 12 Yrs in the industry.
Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 13 Yrs in the industry.