More Testimonials
Customer Services Director
Truphone UK
Outbound Sales Manager
Tipico
Customer Interface Manager
DHL Express Qatar
Director
Adelina Holdings Ukraine
Head of Customer Relations
Kyivstar Ukraine
Customer Interface Director
DHL Express Turkey
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Deliver Channels Manager Iberia & EMEA DtC SME
MetLife
Director
Rhmais, SA
Manager
Garanti Bank
Head of Customer Care & Customer Experience
Vodafone Qatar
Sales& Marketing Director
CMC Turkey
Head of Operations
Concentrix
Contact Center Manager
eLaCaixa
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
HR Manager
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Learning & Development Specialist
Savant People Development
Director, Head of Shared Services & Team
Montepio (Portugal)
General Manager
Global Bilgi LLC Ukraine
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VP Customer Service
DHL Express (UK)
Site Director
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
General Manager
Mellon Group, Poland
\
CEO
Desmer Iletisim A.S.
Reporting & Planning Manager
AssisTT
EVP, International Development
Acticall
National Call Center Manager
Carlsberg Danmark A/S
Call Center Director
AVEA
WFM Manager
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
Sales Manager
O'keeffe and Swartz
Vice President, Head of Direct Banking Channels
Mashreq Bank
Contact Center-General Manager
Abdul Latif Jameel
Service Level Manager
CIPC
Supervisor
Standard Bank South Africa
Contact Centre Manager
ITI Neovision
Director
ZON Multimedia
VP - Head of Alternative Delivery Channels
Bank Aljazira
Telesales Subdivision Manager
National Bank of Greece
Customer Care Director
CEZ
Head of Reservations
Carnival UK
Manager
ZON Multimedia
What delegates 'LOVE' about our events ... click on an image to watch the video.
Customer Services Director
Truphone UK
Outbound Sales Manager
Tipico
Customer Interface Manager
DHL Express Qatar
Director
Adelina Holdings Ukraine
Head of Customer Relations
Kyivstar Ukraine
Customer Interface Director
DHL Express Turkey
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Deliver Channels Manager Iberia & EMEA DtC SME
MetLife
Director
Rhmais, SA
Manager
Garanti Bank
Head of Customer Care & Customer Experience
Vodafone Qatar
Sales& Marketing Director
CMC Turkey
Head of Operations
Concentrix
Contact Center Manager
eLaCaixa
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
HR Manager
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Learning & Development Specialist
Savant People Development
Director, Head of Shared Services & Team
Montepio (Portugal)
General Manager
Global Bilgi LLC Ukraine
VP Customer Service
DHL Express (UK)
Site Director
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
General Manager
Mellon Group, Poland
\CEO
Desmer Iletisim A.S.
Reporting & Planning Manager
AssisTT
EVP, International Development
Acticall
National Call Center Manager
Carlsberg Danmark A/S
Call Center Director
AVEA
WFM Manager
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
Sales Manager
O'keeffe and Swartz
Vice President, Head of Direct Banking Channels
Mashreq Bank
Contact Center-General Manager
Abdul Latif Jameel
Service Level Manager
CIPC
Supervisor
Standard Bank South Africa
Contact Centre Manager
ITI Neovision
Director
ZON Multimedia
VP - Head of Alternative Delivery Channels
Bank Aljazira
Telesales Subdivision Manager
National Bank of Greece
Customer Care Director
CEZ
Head of Reservations
Carnival UK
Manager
ZON Multimedia
Conference Packages - EMEA
This is a World Class event and we have several packages to select from depending upon your area and level of interest. Every presenter is tasked with sharing best practices based on the subject matter so we encourage you to attend as many sessions as you can to gain maximum benefit. For those who specialize in just one area e.g. Training, you can select to attend a day where this is discussed, however there are obvious advantages to trainers to understand all areas of the contact center and how they function in a world class center.
Below is an overview of packages
2-Day Conference Pass
Attend any 2 days of your choice - they must be consecutive days.
The package includes full conference materials and refreshments during the day including lunch for both days you attend.
3-Day Conference Pass
Attend 3 days of the event. The package includes full conference materials and refreshments during the entire conference including lunch for 3 conference days.
4-Day Conference Pass
Covers your entire conference attendance - 4 amazing days! The package includes full conference materials and refreshments during the entire conference including lunch for all 4 conference days.
Full Conference Pass
Highly Recommended! Covers your entire conference attendance and a seat at the 2013 Industry Gala dinner where the who's who of the industry will be present to network and mingle.
Industry Gala Dinner
Where the who's who of the industry will be present to network and mingle.
Our pick - the Full Conference Pass - gives you everything you need and more!
Delegate Comments
Learn the best pratices from the best in the industry - it's an enriching event to everyone.
Carla Basilio | Head of Customer Care | Portugal Telecom
Carla Basilio | Head of Customer Care | Portugal Telecom
ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world.
Christelle Correia | Operations Director | Clientele Limited
Christelle Correia | Operations Director | Clientele Limited
Great tips so far on day 2 of the conference. Lots to take back already.
Daniel Persuitte | Customer Service Director | MassMutual | 7 Yrs in the industry.
Daniel Persuitte | Customer Service Director | MassMutual | 7 Yrs in the industry.
A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be
Erbil Topgul | Call Center Line Manager | B/S/H/
Erbil Topgul | Call Center Line Manager | B/S/H/
This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world
Ghassan Anabtawi | General Manager | REACH for Telecom
Ghassan Anabtawi | General Manager | REACH for Telecom
I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions.
Glenda Mailloux | Chief customer experience officer | Ooredoo
Glenda Mailloux | Chief customer experience officer | Ooredoo
The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.
Gustavo Madeira | Director | NOS
Gustavo Madeira | Director | NOS
It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry
Joaquim Costa | Customer Service Improvement Manager | NOS
Joaquim Costa | Customer Service Improvement Manager | NOS
The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!
John Connolly | Head of Innovation | British Gas
John Connolly | Head of Innovation | British Gas
It has been a great week, thanks everyone for the inspiring presentations!
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too.
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers.
Paul Kavanagh | Managing Director | Sportingbet
Paul Kavanagh | Managing Director | Sportingbet
It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.
Tamsin Bradford | Head of Support & CX | Sage | 18 Yrs in the industry.
Tamsin Bradford | Head of Support & CX | Sage | 18 Yrs in the industry.
I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees.
Tunde Hubina | Customer Care Director | UPC Direct
Tunde Hubina | Customer Care Director | UPC Direct
Yes as it is the most prominent & inclusive in the industry, & covers not just one country or region but the whole world.
Vala Marcou | Marketing Manager | Mellon Group of Companies
Vala Marcou | Marketing Manager | Mellon Group of Companies