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Check out The Most Innovative, Highly rated Contact Center World Events EVER!

...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!

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More Testimonials

What delegates 'LOVE' about our events ... click on an image to watch the video.




CEO
Adelina Holding LLC



Truphone



Head of Customer Care
Vodafone Qatar



Customer Interface Director
DHL Express Turkey



CEO
Desmer Güvenlik



Planning Manager
Turkcell Global Bilgi



Sales & Operations Director
Randstad Portugal



Global Business Manager
Concentrix



Head of Customer Care
CaixaBank



Delivery Channels Manager Iberia & EMEA DtC SME
Metlife



Türk Ekonomi Bankası (TEB)



Director
Rhmais



Head of Customer Relations Department
Kyivstar



Sales and Marketing Director
CMC - Customer Management Center



Outbound Sales Manager
Tipico Ltd



Customer Interface Manager
DHL Express Qatar



Learning & Development Specialist
Savant People Development



VP - Head of Digital Banking
Bank Aljazira



Call Centre Manager
Altron



Vice President, Customer Services UK
DHL Express (UK) Ltd



HR Manager
4life Direct Poland



Global Bilgi LLC - Ukraine



Operations Director - Europe
Hinduja Global Solutions UK Ltd.



Head of Client Support Dep.
Montepio



BNP Paribas



General Manager
Mellon Poland Sp. z o.o.



Call Center Director
Turkish Telekom A.S



Service Level Manager
CIPC



Contact Centre Manager
ITI Neovision



Contact Center-General Manager
Abdul Latif Jameel Co. Ltd.



Sales Manager
O'Keeffe & Swartz Consultants



VP - Head of Digital Banking
Bank Aljazira



Reporting & Planning Manager
AssisTT



NOS



Director
NOS



National Call Center Manager
Carlsberg



Sitel



Head of UK Reservations
Carnival UK



Standard Bank



WFM Manager
Abdul Latif Jameel Co. Ltd.



Customer Service Director
Skupina ČEZ



First Data

Conference Packages - EMEA

This is a World Class event and we have several packages to select from depending upon your area and level of interest. Every presenter is tasked with sharing best practices based on the subject matter so we encourage you to attend as many sessions as you can to gain maximum benefit. For those who specialize in just one area e.g. Training, you can select to attend a day where this is discussed, however there are obvious advantages to trainers to understand all areas of the contact center and how they function in a world class center.

Below is an overview of packages

2-Day Conference Pass

Attend any 2 days of your choice - they must be consecutive days.
The package includes full conference materials and refreshments during the day including lunch for both days you attend.

3-Day Conference Pass

Attend 3 days of the event. The package includes full conference materials and refreshments during the entire conference including lunch for 3 conference days.

4-Day Conference Pass

Covers your entire conference attendance - 4 amazing days! The package includes full conference materials and refreshments during the entire conference including lunch for all 4 conference days.

Full Conference Pass

Highly Recommended! Covers your entire conference attendance and a seat at the 2013 Industry Gala dinner where the who's who of the industry will be present to network and mingle.

Industry Gala Dinner

Where the who's who of the industry will be present to network and mingle.

Our pick - the Full Conference Pass - gives you everything you need and more!

Delegate Comments

Metlife
This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share. I learned a lot with all them. Thank you very much for the opportunity.

Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 21 Yrs in the industry.
ABSA Bank
The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!

Bharat Parshotam | Head of Direct Delivery | ABSA Bank | 7 Yrs in the industry.
Portugal Telecom
Learn the best pratices from the best in the industry - it's an enriching event to everyone.

Carla Basilio | Head of Development & Optimization of Customer Care Ops | Portugal Telecom
Clientele Limited
ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world.

Christelle Correia | Operations Director | Clientele Limited
Whirlpool Corporation
I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 13 Yrs in the industry.
Teleperformance
Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:)

Ekaterina Osina | CEO | Teleperformance | 17 Yrs in the industry.
Emirates Airlines
A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service.

Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Turkish Ministry of Health
İt is very well organized event. and professional. Thx Raj for the great event.

Eray Özcan | Director of Software | Turkish Ministry of Health
B/S/H/
It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be

Erbil Topgul | Call Center Line Manager | B/S/H/
REACH for Telecom
This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world

Ghassan Anabtawi | General Manager | REACH for Telecom
NOS
The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.

Gustavo Madeira | Director | NOS
Clientele Limited
It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)

Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
NOS
The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry

Joaquim Costa | Customer Service Improvement Manager | NOS
British Gas
The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!

John Connolly | Head of Innovation | British Gas
Hamad Medical Corporation
this conference was an opportunity for many call center professionals to express and showcase what they are doing.

Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 19 Yrs in the industry.
Doğuş Otomotiv
Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact

Koray Bebekoglu | Director | Doğuş Otomotiv | 21 Yrs in the industry.
Hinduja Global Solutions UK Ltd.
Attended contact centre world Emea conference in London. Well organised Raj and some great presentations.

Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 6 Yrs in the industry.
Cisco
It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco
DHL Express Bangladesh
Great Day! Great Event!!

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 14 Yrs in the industry.
Mellon Group of Companies
Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals.

Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 19 Yrs in the industry.
NOS
The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network.

Mariana Arnaut | Manager of Customer Service Change Management | NOS | 6 Yrs in the industry.
Turkcell Global Bilgi
This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too.

Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
ALONET BİLGİ TEKNOLOJİLERİ A.Ş
it's a good experience to be there and see new ideas

Miray Yılmaz Okunakol | Customer Experience & Operation Development Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 14 Yrs in the industry.
Merchants
Overall experience was excellent, could not ask for more.

Mithum Singh | General Manager - Operational Support | Merchants | 17 Yrs in the industry.
Sportingbet
excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers.

Paul Kavanagh | Managing Director | Sportingbet
Teleperformance Portugal
It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.

Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
ING Direct
Fantastic conference - amazing networking abilities, it was a real pleasure!

Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Aegis South Africa
Awesome conference, very insightful. Great tips and ideas.

Renée Thomas | Senior Manager Operations | Aegis South Africa | 18 Yrs in the industry.
Scotiabank Group- Jamaica
The environment is friendly & professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right.

Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 12 Yrs in the industry.
Multichoice
Thank you so much for this! Awesome experience

Ronelle Cain | CCM DStv Digital Care | Multichoice | 5 Yrs in the industry.
Teleperformance Portugal
Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!

Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 24 Yrs in the industry.
Talksure
The take back from the event was fantastic. You get to meet different people from different cultures. You get to exchange ideas with industry leaders. This event allowed me to grow as an individual .

Sheena Shaik | Quality Assurance Supervisor | Talksure | 9 Yrs in the industry.
Multichoice
I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people.

Sibusiso Ndaba | Team Leader | Multichoice | 9 Yrs in the industry.
Reykjavik Energy
Here I saw people who are dedicated and enthusiastic in their work. People who love their work presenting with honesty what they are doing, what is working and what is not.

Skuli Skulason | Managing Director (CCO) | Reykjavik Energy | 23 Yrs in the industry.
Talksure
There is a lot to learn from all parts of the world that will help you in your industry and make you much better.

Sunjveer Panday | Sales Manager | Talksure | 7 Yrs in the industry.
Sage
This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.

Tamsin Bradford | Head of Support & CX | Sage | 20 Yrs in the industry.
DHL Express Bangladesh
What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team...

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 14 Yrs in the industry.
UPC Direct
I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees.

Tunde Hubina | Customer Care Director | UPC Direct
Cisco
Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry

Valerie Sujobert | Global Service Delivery Manager | Cisco | 19 Yrs in the industry.
Concentrix
Excellent opportunity to learn and get tips from other colleagues from the industry!!

Vanesa Criado Silvar | Operations Manager | Concentrix
Merchants
This is a great opportunity to benchmark industry standards, gain new information and network beyond.

Vanie Subramoney | People Development Consultant | Merchants | 12 Yrs in the industry.
Turkcell Global Bilgi
This is a perfect opportunity to see best cases in the industry and to meet with different people from different countries/cultures and exchange ideas. Every year, it inspires me with new ideas to implement

Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 12 Yrs in the industry.