Conference Packages - Global Conference
This is a World Class event and we have several packages to select from depending upon your area and level of interest. Every presenter is tasked with sharing best practices based on the subject matter so we encourage you to attend as many sessions as you can to gain maximum benefit. For those who specialize in just one area e.g. HR you can select to attend a day where this is discussed, however there are obvious advantages to HR to understand all areas of the contact center and how they function in a world class center.
Below is an overview of packages
2-Day Conference Pass
Attend any 2 days of your choice - they must be consecutive days. The package includes full conference materials and refreshments during the day including lunch for both days you attend.
3-Day Conference Pass
Attend 3 days of the event. The package includes full conference materials and refreshments during the entire conference including lunch for 3 conference days.
4-Day Conference Pass
Covers your entire conference attendance - 4 amazing days! The package includes full conference materials and refreshments during the entire conference including lunch for all 4 conference days.
Premium Conference Pass
Highly Recommended! Covers your entire conference attendance and a seat at the 2017 Industry Gala dinner where the who's who of the industry will be present to network and mingle.
Raj's recommendation!
The Premium Conference Pass with Accomodation at the event hotel - It gives you everything you need and more!
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 24 Yrs in the industry.

Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 24 Yrs in the industry.

Angie Tay | Country Director | Teledirect Pte Ltd

Antoine Casgrain | General Manager - Contact Centres | St George Bank

Arman Hazairin | SVP Network Operation & Quality | Garuda Indonesia | 13 Yrs in the industry.

Ashley Blount | Deputy Director | MassMutual | 10 Yrs in the industry.

Astrid Mardagiono | Senior Officer | Bank Indonesia | 7 Yrs in the industry.

Bharat Parshotam | Head of Direct Delivery | ABSA Bank

Candy Clay | Director, Kansas City Call Center | CVS Caremark

Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal

Cheryl Paul | Head of Customer Contact | AIA Berhad | 21 Yrs in the industry.

Christelle Correia | Leadership & Personal Development Coach | Clientele Limited

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 16 Yrs in the industry.

Darren Dowdy | Manager, Solution Centre | xperigo | 16 Yrs in the industry.

David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 9 Yrs in the industry.

David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA

Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 27 Yrs in the industry.

Ekaterina Osina | CEO | Teleperformance | 20 Yrs in the industry.

Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines

Erbil Topgul | Call Center Line Manager | B/S/H/

Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 11 Yrs in the industry.

Gustavo Madeira | Director | NOS

Heath Lee | CEO | OCIS Group

Homero Acevedo | Manager, Customer Care | CVS Caremark

Janice Valicia | Analyst | PT VADS Indonesia | 12 Yrs in the industry.

Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd

Joaquim Costa | Customer Service Improvement Manager | NOS

Koray Bebekoglu | Director | Doğuş Otomotiv | 24 Yrs in the industry.

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Ludy Reyna | Vice President Operations | Rail Europe

Lynn O'Neill | Assistant Vice President | New York Life

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 17 Yrs in the industry.

Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 22 Yrs in the industry.

Mariana Arnaut | Manager of Customer Service Change Management | NOS | 9 Yrs in the industry.

Maurice de Vries | Workforce Management and Reporting Analyst | xperigo

Melissa Taylor | Associate Director | MassMutual

Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi

Mithum Singh | Chief Services Officer | Merchants | 21 Yrs in the industry.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 22 Yrs in the industry.

Pedro Gomes | Chief Client Solutions Officer | Teleperformance Portugal

Ranbir Johal | Project Manager | Accenture

Renée Thomas | Senior Manager Operations | Aegis South Africa | 22 Yrs in the industry.

Reuben Canagaratnam | Retired - Vice President - Contact Centres | Scotiabank Group- Jamaica | 15 Yrs in the industry.

Ronelle Cain | Senior Manager Digital Customer Experience | Multichoice | 8 Yrs in the industry.

Rozinah Anas | Project Director | Telekom Malaysia

Sam Zuccarello | KPI Manager, Human Resources | Optus | 21 Yrs in the industry.

Samantha Panto | Associate Director | MassMutual

Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 27 Yrs in the industry.

Saravanan Belusami | Ceo Ptvads | Vads Berhad | 18 Yrs in the industry.

Sibusiso Ndaba | Team Leader | Multichoice | 12 Yrs in the industry.

Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 8 Yrs in the industry.

Sunjveer Panday | Sales Manager | Talksure | 10 Yrs in the industry.

Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 17 Yrs in the industry.

Tamsin Bradford | Head of Retail Customer | Sage | 23 Yrs in the industry.

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 17 Yrs in the industry.

Tunde Hubina | Director Performance Optimization and Vendor Management | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 23 Yrs in the industry.
