EUROPE, Middle EAST & AFRICA - STARTS IN:

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Customer Services Director
Truphone UK



Outbound Sales Manager
Tipico



Customer Interface Manager
DHL Express Qatar



Director
Adelina Holdings Ukraine



Head of Customer Relations
Kyivstar Ukraine



Customer Interface Director
DHL Express Turkey



Planning & Productivity Management Unit Head
Turkcell Global Bilgi



Deliver Channels Manager Iberia & EMEA DtC SME
MetLife



Director
Rhmais, SA



Manager
Garanti Bank



Head of Customer Care & Customer Experience
Vodafone Qatar



Sales& Marketing Director
CMC Turkey



Head of Operations
Concentrix



Contact Center Manager
eLaCaixa



Head of Operations
Randstad Contact Centers Portugal



Turk Ekonomi Bankasi



VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)



HR Manager
4Life Direct, Poland



Call Center Director
CEZ (Czech Republic)



Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)



Learning & Development Specialist
Savant People Development



Director, Head of Shared Services & Team
Montepio (Portugal)



General Manager
Global Bilgi LLC Ukraine



VP Customer Service
DHL Express (UK)



Site Director
HGS UK Ltd



Call Centre Manager
Inter-Active Technologies South Africa



General Manager
Mellon Group, Poland
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CEO
Desmer Iletisim A.S.



Reporting & Planning Manager
AssisTT



EVP, International Development
Acticall



National Call Center Manager
Carlsberg Danmark A/S



Call Center Director
AVEA



WFM Manager
Abdul Latif Jameel



Contact Center - Training & Quality Manager
First Data Hellas



Sales Manager
O'keeffe and Swartz



Vice President, Head of Direct Banking Channels
Mashreq Bank



Contact Center-General Manager
Abdul Latif Jameel



Service Level Manager
CIPC



Supervisor
Standard Bank South Africa



Contact Centre Manager
ITI Neovision



Director
ZON Multimedia



VP - Head of Alternative Delivery Channels
Bank Aljazira



Telesales Subdivision Manager
National Bank of Greece



Customer Care Director
CEZ



Head of Reservations
Carnival UK



Manager
ZON Multimedia

Conference Schedule

Print Version: Condensed Agenda