The final schedule for the 2019 events are currently being developed and will be published when all the speakers are confirmed, below is a summary of subjects that will be presented during the conference days.

Note: this is an outline agenda and may be subject to change. Remember every session includes valuable tips and ideas and we recommend that you attend every session to obtain valuable ideas for your center. Also, attending all sessions will allow you to qualify for the prestigious Certificate in Contact Center Best Practices for 2019

MONDAY 6^th MAY 2019

Contact Center Best Practices (from the small to the large, in-house to outsourced)

Social Media Management in Contact Centers

Help Desk Best Practices

TUESDAY 7^th MAY 2019

Strategy and Technology (campaigns to enhance sales, service and results. Technology and innovation for enhanced performance)

Contact Center Partnerships (Working with outsourcers and the community)

WEDNESDAY 8^th MAY 2019

Contact Centers Management Practices (Supervisors to Leaders and their best practices)

Contact Center People (from the front line to the support teams, trainers HR, IT)

Customer Service Strategies

THURSDAY 9^th MAY 2019

No conference sessions planned during the day

6pm-12 midnight Gala Awards Dinner

NOTE: 
Learning, networking etc doesn't stop when the conference ends!!
- You can keep in touch with all contacts at the event using our professional networking tool. And remember you have access to the world's biggest Association - Contact Center World (203,000 members)

This is the only contact center industry event of its kind from ContactCenterWorld dedicated to the Americas ! - 100+ delegates from 15 Nations expected!

We would like to send you details as soon as the agenda is published - if you would like to be amongst the first to know who and what is being presented, please click on the link below to register your interest.

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Please select which event(s) you are interested in. 2019 Americas - Toronto, Canada (May 6, 2019 - May 9, 2019) 2019 EMEA - Vienna, Austria (Jun 24, 2019 - Jun 27, 2019) 2019 APAC - Phuket, Thailand (Jul 15, 2019 - Jul 19, 2019) 2019 World Finals - Spain (Nov 5, 2019 - Nov 9, 2019)
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