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Conference Schedule
Thank you for your interest in The "12th Annual" Contact Center World Europe, Middle East & Africa Best Practices Conference.
It is going to be an amazing conference as it is all the time
- You are going to hear best practices shared by industry professionals from all around the world.
- You will have a chance to ask questions during the conference.
- You will engage with top industry professionals in fun and rewarding networking activities at the conference.
- You will go back with so many ideas to help you improve your business.
Note: this is an outline agenda and may be subject to change. Remember every session includes valuable tips and ideas and we recommend that you attend every session to obtain valuable ideas for your center. Also, attending all sessions will allow you to qualify for the prestigious Certificate in Contact Center Best Practices for 2017
Contact Center Best Practices (from the small to the large, in-house to outsourced)
Social Media Management in Contact Centers
Customer Service Strategies
Contact Centers Management Practices (Supervisors to Leaders and their best practices)
Contact Center People (from the front line to the support teams, trainers HR, IT)
Contact Center Partnerships (Working with outsourcers and the community)
Strategy and Technology (campaigns to enhance sales, service and results. Technology and innovation for enhanced performance)
No conference sessions planned during the day
6pm-12 midnight Gala Awards Dinner
The final schedule for the 2017 events are currently being developed and will be published when all the speakers are confirmed - however here are some that have already confirmed!
ABSA Bank Aegis South Africa Alonet Bilgi Teknolojileri Arcelik As AssisTT Bank Aljazira CEZ ZS DHL Express Tanzania Doğuş Otomotiv EXL Service Garanti Emeklilik Global Bilgi LLC - Ukraine HRDF ING Bank Turkey Istanbul Metropolitan Municipality Mashreq Bank mBANK Media Markt Mellon Poland Sp. z o.o. Merchants SA (South Africa) Multichoice South Africa Philip Morris Square Consultancy Talksure Telecontact Teleperformance Portugal Teleperformance Russia The Ministry of Health - Turkey Toyota South Africa Türk Ekonomi Bankası (TEB) Turkcell Global Bilgi Vestel Webhelp SAHear presentations from:
South Africa 
South Africa 
Turkey 
Turkey 
Turkey 
Saudi Arabia 
Czech Republic 
Tanzania 
Turkey 
South Africa 
Turkey 
Ukraine 
Saudi Arabia 
Turkey 
Turkey 
United Arab Emirates 
Poland 
Turkey 
Poland 
South Africa 
South Africa 
Russia 
Bulgaria 
South Africa 
Russia 
Portugal 
Russia 
Turkey 
South Africa -largex3-logo.jpg){kind=logo}
Turkey 
Turkey 
Turkey 
South Africa
NOTE: ALL Speakers run contact centers - they are not consultants or vendors selling hardware/software etc
We can help customize solutions for your company based on your specific interests from the event i.e social media, home agents, performance, service, technology etc... We will help with your challenges!
Learning, networking etc doesn't stop when the conference ends!!
- You can keep in touch with all contacts at the event using our professional networking tool. And remember you have access to the world's biggest Association - Contact Center World (188,000 members)
This is the only contact center industry event of its kind from ContactCenterWorld in the entire region of Europe, Middle East & Africa! - 150+ delegates from 15 Nations expected!