Center Size: 380
|  (China)
Shikun Yang, Analysis
Xiamen Airlines Co. Ltd (View Company Profile)
Xiamen Airlines Co. Ltd was established in July 1984 jointly by Civil Aviation Administration of China and Fujian Provincial Government. The headquarters of Xiamen airlines is located in Xiamen, Fujian. From the three main operational bases in Xiamen, Fuzhou and Hangzhou, Xiamen Airlines now operates a flight network of more than 210 routes to and from over 50 major cities, including Hong Kong, Macau, Taiwan and cities of Southeast Asia and Northeast Asia. The weekly scheduled and unscheduled flights have reached nearly 3,200 flights. At present, about 2.1million members joined the Frequent Flyer Program of Xiamen Airlines.
Role of the Center:
Flights Enquiry and Ticketing,Ticket Change and Refund, Web Support,Egret club Member Service, Silver and Golden Member Service,Information and Guidance. | |
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Center Size: 35
|  (Indonesia)
Suryatiningsih Suryatiningsih, Analyst Staff
Bank Indonesia (View Company Profile)
Bank Indonesia is the central bank of the Republic of Indonesia. Perry Warjiyo, formerly the finance minister, is the current governor. The last governor before Perry Warjiyo was Agus D.W. Martowardojo who resigned at 23 May 2018.
Role of the Center:
Contact Center Bank Indonesia, called BICARA, was established in October, 28th 2013. As part of the Public Information (KIP) Law enforcement and also to support the Open Government Indonesia (OGI) program that launch by the President through the integration of public information services in all ministries and state institutions, we develop our contact center in Year 2013.
Our contact center role as strategic solution for the dissemination and control the flow of public information services. In...
(show more)Contact Center Bank Indonesia, called BICARA, was established in October, 28th 2013. As part of the Public Information (KIP) Law enforcement and also to support the Open Government Indonesia (OGI) program that launch by the President through the integration of public information services in all ministries and state institutions, we develop our contact center in Year 2013.
Our contact center role as strategic solution for the dissemination and control the flow of public information services. In the era of openness information, public institutions have to fulfil public needs of related information. Disclosure of such information is not only mandated by the Law on Public Information (KIP), but also encourage people to be involved in the formulation stage of public policy. Stakeholders can connect with us through multiple media channels, such as: telephone, mail, walk-in, mail, fax, twitter, Facebook, YouTube, and Instagram. Besides the presence of the Contact Center, we also provide added value to the community and demonstrate consistency in the realization of public disclosure that participate in the various activities of socialization and education to the community. | |
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Center Size: 20
 |  (Hong Kong)
Wallace Chau, Process Planning Manager
HKT Limited (View Company Profile)
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, consulting, and contact centers. HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited. HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.
Role of the Center:
To cater for the evolving needs of customers and to stay competitive amidst industry-wide challenges, we work relentlessly to ensure our service capabilities go from strength to strength. While maintaining our outstanding contact centers as the major touch points, we have put in place diverse communication channels, including outreach road shows, Whatsapp and Live Chat, to further bolster customer experience. As an integrated contact center in Hong Kong, we adopt a consultative selling approach...
(show more)To cater for the evolving needs of customers and to stay competitive amidst industry-wide challenges, we work relentlessly to ensure our service capabilities go from strength to strength. While maintaining our outstanding contact centers as the major touch points, we have put in place diverse communication channels, including outreach road shows, Whatsapp and Live Chat, to further bolster customer experience. As an integrated contact center in Hong Kong, we adopt a consultative selling approach to understand customers’ needs during conversation and recommend them our premium quadruple-play services. To serve different customers, our agents provide support in various languages, including Cantonese, English, Mandarin and Japanese. Last year, we handled over 1.9 million inbound calls and 3.1 million outbound calls, offering one-stop solutions to our customers. | |
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Center Size: 1000
| (Indonesia)
INDRA WAHYUNINGSIH, Operation Analyst
PT Telekomunikasi Seluler (PT TELKOMSEL) (View Company Profile)
The Leading Cellular Provider in Indonesia performs various network technology services based in GSM, GPRS, Wi-Fi, EDGE, 3G, HSDPA, HSPA and 4G LTE for whole over Indonesia. Telkomsel has cooperated with 362 roaming partners around 192 countries for international services.
Role of the Center:
Service excellence, means consistently delivering quality, reliability, value and ease. We set out to exceed customer expectations by anticipating and responding to the needs of all our customers in every segment, and in so doing generate long-term satisfaction and loyalty. Our network of contact center provides ready access to TELKOMSEL products, services and assistance to customers anywhere, at any time. Customer may visit to more than 400 shops all over Indonesia, contact to our 24/7 call cen...
(show more)Service excellence, means consistently delivering quality, reliability, value and ease. We set out to exceed customer expectations by anticipating and responding to the needs of all our customers in every segment, and in so doing generate long-term satisfaction and loyalty. Our network of contact center provides ready access to TELKOMSEL products, services and assistance to customers anywhere, at any time. Customer may visit to more than 400 shops all over Indonesia, contact to our 24/7 call centers and poke to our 24/7 social media customer care and our virtual assistant with the same service standard and high response service level. TELKOMSEL Contact Center has main role as :
• Customer Service
• Customer Loyalty
• Inbound Sales
• Outbound Sales
• Internal Helpdesk | |
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Center Size: 1505
 | (Indonesia)
Dimas Fajar Wicaksono, Supervisor
PT. Bank Central Asia, Tbk (View Company Profile)
BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.
Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.
Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.
Role of the Center:
Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is desig...
(show more)Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is designed to be able to provide fast and accurate solution. We operate 7 times 24 hours and can be reach by phone, email, fax, video call, twitter and web. Halo BCA services : banking, credit card, electronic banking, credit consumer, bancassurance, Islamic banking/syariah, branches, outbound calls, and many more. The key to successful Halo BCA is our reliable team with up to date technology to provide any solution to any problems Customer may have. Halo BCA contact center as the channel, PT Bank Central Asia,Tbk as the organization and also the community where we are grow and at the end bring value to the country level. Halo BCA has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing with us. So in summary, Halo BCA role is supporting services, provide value added interaction, support for Customer growth, and contributing to all aspect of business and country. | |
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Center Size: 1505
| (Indonesia)
Putri Aditias, Supervisor
PT. Bank Central Asia, Tbk (View Company Profile)
BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.
Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.
Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.
Role of the Center:
Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is desig...
(show more)Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is designed to be able to provide fast and accurate solution. We operate 7 times 24 hours and can be reach by phone, email, fax, video call, twitter and web. Halo BCA services : banking, credit card, electronic banking, credit consumer, bancassurance, Islamic banking/syariah, branches, outbound calls, and many more. The key to successful Halo BCA is our reliable team with up to date technology to provide any solution to any problems Customer may have. Halo BCA contact center as the channel, PT Bank Central Asia,Tbk as the organization and also the community where we are grow and at the end bring value to the country level. Halo BCA has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing with us. So in summary, Halo BCA role is supporting services, provide value added interaction, support for Customer growth, and contributing to all aspect of business and country. | |
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