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More Testimonials

What delegates 'LOVE' about our events ... click on an image to watch the video.




General Manager
Smart Service Queensland



General Manager
Vads BPO



Acting Director
Contact Centres Smart Service Queensland



Manager Telephone Account Management
PT Telekom



Director of Customer Services
DHL Express



General Manager, Customer Channel Management
PT Astra International



Managing Director
Teleperformance



Outbound Sales Manager
Livestock Improvement



Contact Center Manager
iiNet



Director of Marketing
Teleperformance



Key Account Support Manager
DHL



Project Manager
Bank Central Asia



VP & Head of Customer Experience
Astro



Business Analyst
Singtel



Customer Care Manager
SingTel



General Manager
China Telecom Zhejiang Branch



Director, Customer Service
DHL Express Singapore



Head of Sales Customer Contact Centre
National Australia Bank



Social Media & Online Community Manager
SingTel Optus PTY



General Manager
PizzaHut Pakistan



Managing Director
Sykes Asia Pacific



General Manager, Contact Centres
Westpac Group



Head of Direct & Technology Innovation Manager
Bank of New Zealand



Associate Vice President
Credit Europe Bank



General Manager
National Australia Bank



Global Head
QNet Ltd



Team BCA
Bank Central Asia



Head of E Channel Management
PT Astra International



Peter Ng
The Hong Kong Jockey Club



General Manager Customer Service
PTML-Ufone



General Manager, BPO Operations
VADS Business Process



Chairman
Customer Service Council Australia



VP Strategy & Growth
OCIS Group



Sales & Service Manager
iSelect



CEO
OCIS Group



Chief of Network Services
QNet Ltd



Spokesperson/Supervisor
Bank Central Asia



Contact Centre Manager
iiNet



Deputy Director
Housing & Development Board



Operations Support Director
PCCW Teleservices



Associate Vice President
Credit Europe Bank

Conference Schedule

Print Version: Condensed Agenda