Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
slide1slide2slide3slide4slide5slide6slide7

Top Ranking Performers Present:

JULY 15-19 PHUKET

You missed a great event!
Join our next event in Barcelona!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Conference ScheduleConference timings, networking activities and gala dinner

Agenda Summary
Detailed Agenda
Search Agenda By Topic

Sessions Details:

Display all Speakers and Company Details
Jul 14 2019
Jul 1412:00 AM

NO ACTIVITIES TODAY


Jul 15 2019
Jul 158:00 AM

Registration - IMPORTANT - we recommend you use the online check in tool here www.ccwevent.com to pre-checkin so you can collect your packs on arrival rather than queue!


Jul 159:00 AM

Conference room open to all delegates and presenters


Jul 159:15 AM

Welcome and introduction - Raj Wadhwani - ContactCenterWorld

Raj is the President and founder of ContactCenterWorld and during the introduction he will also cover how delegates can judge presenters who are in the running for awards.

He will also show some of the other tools available and introduce the week and what to expect. You will also have the chance to meet other delegates at this time.


Jul 1510:00 AM
How To Use Meditation To Connect With Our Natural Emotionality Without Being Manipulated By It

Pierre Gagnon - Mind Trainer at Thanyapura
Pierre will introduce meditation to us and over this hour long session will cover the following:

  • 1. At the simplest level meditation will increase the parasympathetic tone in your body.
  • 2. What is the difference between an emotion and a Feeling? This is an important distinction that is rarely made.
  • 3. Consciousness and attention meditation. What is the difference between these two concepts and we will do a meditation practice.
  • 4. Non-self. This is fundamental to this practice and can be a confusing idea. How can it be clarified and become central to corporation in life?
Everyone is invited to attend this session which is designed to help us all focus on the amazing ideas and information we will gain at the event. For those of us who worry about presenting in public, the session will help us relax and focus!


Jul 1511:05 AM

Presenter Briefing - Important for all presenters on Day 1 to watch this!


Jul 1511:15 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1511:30 AMTRACK 1
Mega Sized Contact Center Best Practices (outsourced)

Mega sized outsourced contact centers have some unique challenges. We have gathered the best to share their ideas and opinions with you.

View a full list of all companies Presenting at this event at this link

Presentations From:

Teerayuth Rangsewong - Strategic Planning (Bio)

Thailand

Center Size:1700
About Our Center

Topics relating to this track: TechnologyCustomer EngagementStrategyOperational ManagementPerformanceEmployee Engagement


Jul 1511:50 AMTRACK 1
Running a Large Inhouse Contact Center - How To Excel as an Inhouse Center

Large contact centers have up to 999 agents. We have gathered the best in the world to share their ideas and opinions with you. Hear how they:

  • Recruit and train
  • Manage and motivate
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve

View a full list of all companies Presenting at this event at this link

Presentations From:

Chai Domingo - Director, Contact Center (Bio)

Philippines

RECENT AWARDS

Ranked #1 in the Region 2018

Center Size:324
About Our Center

Madoka Onodera - Chief Marketing Plannner (Bio)

Misa Imaizumi - Chief Training Planner (Speaker Bio)

Japan


Lifya Cahyu Soekma Putri - Senior Officer (Bio)

Diyah Angela Chiquita - Senior Officer (Speaker Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #1 in the Region 2017

Center Size:920
About Our Center

Topics relating to this track: TechnologyCustomer EngagementStrategyOperational ManagementPerformanceEmployee Engagement


Jul 151:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 152:00 PMTRACK 1
Running a Small Contact Center - How To Be Successful and Resourceful!

Small contact centers (under 50 staff) have unique challenges. These award winners share best practices in:

  • Managing human resources including employee engagement
  • Working with often smaller budgets and infrastructure
  • Customer Engagement
... each will share best practice tips

View a full list of all companies Presenting at this event at this link

Presentations From:

Junanto Herdiawan - Director (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #2 in the Region 2017

Center Size:30
About Our Center

Leona Ng - Senior Contact Center Manager (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2017

Center Size:35
About Our Center

Andwina Miradanti - Jr. Manager Call Center Development (Bio)

Indonesia

RECENT AWARDS

Center Size:50
About Our Center

Anupat Panthawong - Senior Manager, Customer Care - Call Center (Bio)

Thailand

Center Size:45
About Our Center

Keen Leung - Assistant Sales and Service Manager (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2017

Center Size:50
About Our Center

Topics relating to this track: TechnologyCustomer EngagementStrategyOperational ManagementPerformanceEmployee Engagement


Jul 153:40 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 154:00 PMTRACK 1
Mega Contact Center Best Practices - Over 1000 Seats!

Have over 1000 agents? Then you are a Mega center! We have gathered the best in the region to share:

  • How they recruit and train
  • Manage and motivate
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve no matter what size it is!

View a full list of all companies Presenting at this event at this link

Presentations From:

Yu'e Xie - Supervisor (Bio)

China

Center Size:3172
About Our Center

Corn Xiao - Site Head of Contact Centre Services & Sales (Shared-operations: China) (Bio)

China

Center Size:1400
About Our Center

Jason Huang - Site Head of Contact Centre Services & Sales (Shared-Operations: China)

China


Keita Suzuki - Section chief (Bio)

Junko Ota - staff (Speaker Bio)

Japan

Center Size:1547
About Our Center

Maria Wibisono - Assistant Vice President (Bio)

Emanuel Anggit - Assistant Vice President (Speaker Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Ranked #2 in the World 2015

Ranked #1 in the Region 2015

Center Size:1800
About Our Center

Topics relating to this track: TechnologyCustomer EngagementStrategyOperational ManagementPerformanceEmployee Engagement


Jul 156:00 PM

End of conference sessions for the day!


Jul 1511:30 AMTRACK 2
Training in Contact Centers - Key Role To Kickstart Performance

These world class trainers will share their secrets with you. They will

  • Discuss how to make training fun
  • Show you how they re-energize trainees
  • Share best practice tips
  • Take you through best practices and explain how to making training stick!

View a full list of all companies Presenting at this event at this link

Presentations From:

Indri Kaniasari - Trainer (Bio)

Indonesia

Center Size:30
About Our Center

Hangxin Zhou - Training Manager (Bio)

China


Hudiyanto - Directorate of Consumer Services (Bio)

Indonesia


Agyl Bagus Herlambang - Trainer (Bio)

Indonesia

Center Size:900
About Our Center

Tiara Intifada - Training Supervisor (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: PerformanceMotivationCoaching & TrainingEmployee Engagement


Jul 151:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 152:00 PMTRACK 2
How To Enhance Your Contact Center Quality Scores!

Understating quality is one thing, impacting it positively is another. In this session we hear from presenters as they share:

  • How the measure quality
  • Walk you through some real examples
  • Describe some challenges and pitfalls
  • Share ideas to help your center improve

View a full list of all companies Presenting at this event at this link

Presentations From:

Suci Utri Utami - Quality Auditor (Bio)

Indonesia

Center Size:30
About Our Center

Keith Lee - QA Team Manager (Bio)

Hong Kong

Center Size:35
About Our Center

ANJAR KESUMARAHARJO - Supervisor Quality Control (Bio)

Indonesia

Center Size:4
About Our Center

Suma Ari Wiguna - Quality Auditor (Bio)

Indonesia


Dumaria Ulina Gultom - Quality Auditor (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:1800
About Our Center

Claudia Oktavia Nick Gunawan - Quality Auditor (Bio)

Indonesia

Center Size:1800
About Our Center

Dewi Kartika Hadi - Quality Assurance Lead (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: PerformanceCoaching & TrainingQuality


Jul 153:40 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 154:00 PMTRACK 2
Self-Service Technology - Enhancing The Customer Experience

There's so much great technology out there, yet some contact centers build their own. In these sessions:

  • Hear how these organizations developed their own innovative solutions to enhance customer service
  • Why they developed the solution
  • Get some great inspirations to maybe some of the challenges you face with technology

View a full list of all companies Presenting at this event at this link

Presentations From:

Lona Novriani - Senior Officer (Bio)

Indonesia

Center Size:30
About Our Center

Yulianta Yulianta - Head of Consumer Services Operation (Bio)

Indonesia


Andre Andre - IT Specialist (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the World 2018

Ranked #2 in the Region 2018

Center Size:1800
About Our Center

Felix Yuwono Kurniawan - Product Lead Chatbot, Dispute Settlement, and Operations (Bio)

Indonesia

Center Size:904
About Our Center

Nadesia Geogema - Senior IT Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Ranked #2 in the Region 2016

Center Size:232
About Our Center

Topics relating to this track: Self ServiceInnovationTechnologyPerformanceSecurityProductivity Tools


Jul 16 2019
Jul 168:15 AM

NEW delegates today only! Registration
- IMPORTANT - we recommend you use the online check in tool here www.ccwevent.com to pre-checkin so you can collect your packs on arrival rather than queue!


Jul 168:45 AM

Conference room open to all delegates and presenters


Jul 169:00 AMTRACK 1
Contact Center Best Practices - How the Mid Sized (51-250 FTE) Perform

We have gathered the best in the region to share their ideas and opinions with you. Hear how they:

  • Recruit and train
  • Manage and motivate
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve

View a full list of all companies Presenting at this event at this link

Presentations From:

Sarasvathy Subramaniam - Manager, Customer Contact (Bio)

Malaysia

RECENT AWARDS

Ranked #2 in the Region 2018

Ranked #2 in the World 2017

Ranked #1 in the Region 2017

Center Size:163
About Our Center

Vishala Raman - Head of Customer Care (Bio)

Fiji

Center Size:60
About Our Center

Winnie Mak - Senior Department Manager, Business Development & Inbound Support (Bio)

Hong Kong

Center Size:190
About Our Center

Navdeep Chadha - Manager, Serv Desk Oper & Quality Excellence (Bio)

Malaysia

Center Size:78
About Our Center

Topics relating to this track: TechnologyCustomer EngagementStrategyOperational ManagementPerformanceEmployee Engagement


Jul 1610:30 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1610:45 AMTRACK 1
Customer Service Best Practices By Large Centers

Amazing service is about going above and beyond what is expected. Hear how these companies do just that! You don't have to big to deliver amazing service! They will share:

  • Their Customer Service strategy
  • How they recruit and train
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve service

View a full list of all companies Presenting at this event at this link

Presentations From:

Yu'e Xie - Supervisor (Bio)

China

Center Size:3172
About Our Center

Fuji Manisha - Trainer (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:1505
About Our Center

Topics relating to this track: StrategyCustomer EngagementEmployee Engagement


Jul 1610:45 AMTRACK 1
Customer Service Best Practices By Large Centers

Amazing service is about going above and beyond what is expected. Hear how these companies do just that! You don't have to big to deliver amazing service! They will share:

  • Their Customer Service strategy
  • How they recruit and train
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve service

View a full list of all companies Presenting at this event at this link

Presentations From:

Yun Liu - Department Manager (Bio)

China

RECENT AWARDS

Ranked #2 in the Region 2018


Joy Raymundo - Director, Client Services (Bio)

Philippines

Center Size:446
About Our Center

Sharif-Paul Anton - General Manager - Customer Support UK & Eire

United Kingdom


Celvin - Lead Partner Management Social Media (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: StrategyCustomer EngagementEmployee Engagement


Jul 1612:40 PM

TBC


Jul 161:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 162:00 PMTRACK 1
Customer Service Best Practices by Small Centers With Big Results!

Amazing service is about going above and beyond what is expected. Hear how these companies do just that! You don't have to big to deliver amazing service! They will share:

  • Their Customer Service strategy
  • How they recruit and train
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve service

View a full list of all companies Presenting at this event at this link

Presentations From:

Silvia Sri Mustika - Assistant Director (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:30
About Our Center

Thunyaporn Chunnanond - Manager, Order Processing (Bio)

Thailand

Center Size:45
About Our Center

Lala Kwok - Senior Program Planning Executive (Bio)

Hong Kong

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:20
About Our Center

Marilyn Christine - Head of Integrated Customer Services (Bio)

Indonesia


Ade Kurnia Ayu Muhadir - Customer Service Manager (Bio)

Indonesia

RECENT AWARDS

Center Size:50
About Our Center

Topics relating to this track: StrategyCustomer EngagementEmployee Engagement


Jul 163:45 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 164:00 PMTRACK 1
Customer Service Best Practices - How To Excel

Amazing service is about going above and beyond what is expected. Hear how these companies do just that! You don't have to big to deliver amazing service! They will share:

  • Their Customer Service strategy
  • How they recruit and train
  • Utilize technology and infrastructure
  • Business strategies that worked for them
  • Share ideas to help your center improve service

View a full list of all companies Presenting at this event at this link

Presentations From:

John Ng - Team Manager (Bio)

Hong Kong

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:120
About Our Center

Vishala Raman - Head of Customer Care (Bio)

Fiji

Center Size:60
About Our Center

Jessie Khoh - Head, PETRONAS Contact Centre (PCC) (Bio)

Malaysia

Center Size:78
About Our Center

Theresa Leones - Team Leader II (Bio)

Philippines

RECENT AWARDS

Ranked #1 in the Region 2018

Center Size:177
About Our Center

Topics relating to this track: StrategyCustomer EngagementEmployee Engagement


Jul 169:00 AMTRACK 2
How To Sell More in Your Center! - Top Sales Professionals Explain!

For those of us involved in selling products or services or considering selling on the back of service calls, getting highly motivated sales agents fired up and keeping them fired up is key. Hear from these professionals as they share:

  • How to stay motivated in sales
  • What they do to help others succeed
  • Their tips for managing sales professionals

    View a full list of all companies Presenting at this event at this link

    Presentations From:

    Martin Li - Senior Sales Executive (Bio)

    Hong Kong

    Center Size:35
    About Our Center

    Ahmad Fauzi - Sales Professional (Bio)

    Indonesia

    Center Size:1800
    About Our Center

    Moses Chiu - Customer Service Representative (Bio)

    Hong Kong

    Center Size:50
    About Our Center

    Wida AULIA OKTAVANi - Agent Outbound Call (Bio)

    Indonesia

    Center Size:900
    About Our Center

    Sadamsyah Sadamsyah - Sales Professional (Bio)

    Indonesia

    RECENT AWARDS

    Center Size:1800
    About Our Center

    Topics relating to this track: MotivationSalesIncentives


Jul 1610:30 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1610:45 AMTRACK 2
How To Manage Customers Better At the Frontline!

Undoubtedly the most important asset in the contact center is the Customer Service Professional!. They make or break relationships and in these sessions we have the best from the region. Hear:

  • How they are motivated
  • How they help others
  • What leaders can do to find these people
and lots more useful info for the contact center leader!

View a full list of all companies Presenting at this event at this link

Presentations From:

Murphy Mo - Senior Customer Service Executive (Bio)

Hong Kong

Center Size:120
About Our Center

Anggaswari Ayu - Customer Service (Bio)

Indonesia

Center Size:30
About Our Center

Ken Cheng - Senior Customer Relations Executive (Bio)

Hong Kong

Center Size:50
About Our Center

Ulfah Winduarsih - Agent Inbound Call Center (Bio)

Indonesia

Center Size:900
About Our Center

Nia Pebriyanti - CS Professional (Bio)

Indonesia

Center Size:1800
About Our Center

Romandani Adyan - Customer Service Professional (Bio)

Indonesia

Center Size:50
About Our Center

Sara Yulinda - CS Professional (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: Customer ServiceEmployee EngagementMotivation


Jul 1612:40 PM

TBC


Jul 161:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 162:00 PMTRACK 2
Supervisors - How To Manage and Motivate Teams for Success!

Great front line staff need great supervisors and we have brought in the best from around the region to share knowledge. Hear:

  • About the practical experiences
  • Learn best practice ideas
  • How they manage their teams and deal with difficult situations
  • How they motivate and what motivates them to perform.

View a full list of all companies Presenting at this event at this link

Presentations From:

Dicken Poon - Team Manager (Bio)

Hong Kong

Center Size:35
About Our Center

Suci Aprilusi - Supervisor of Contact Center Indonesia Financial Service Authority (OJK) (Bio)

Indonesia


Gilbert Lee - Team Manager (Bio)

Hong Kong

Center Size:180
About Our Center

Kenneth Zhang - Supervisor Walk in Center (Bio)

Indonesia

Center Size:20
About Our Center

Dian Sahri Ramadhan - Supervisor (Bio)

Indonesia

Center Size:1800
About Our Center

Arik Dediyono - Supervisor (Bio)

Indonesia

Center Size:1800
About Our Center

Irshad Latif - Customer Care Queue Management Supervisor (Bio)

Fiji

Center Size:60
About Our Center

Topics relating to this track: Coaching & TrainingEmployee EngagementTeam ManagementMotivationStrategy


Jul 163:45 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 164:00 PMTRACK 2
Workforce Planning Best Practices

We all value the skills of workforce planners - maybe you do your own on a simple spreadsheet.In this session:

  • Hear from the best as they share their knowledge
  • Find out how they create effective schedules
  • Learn their tips and tricks to make staff motivated!

View a full list of all companies Presenting at this event at this link

Presentations From:

Mutia Balkis - Workforce Support Staff (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:30
About Our Center

Robani Rachman Mustaqim - Operational Plan Staff (Bio)

Indonesia

Center Size:900
About Our Center

Lisbeth Tampubolon - Supervisor (Bio)

Indonesia

Center Size:1800
About Our Center

Sauma Adam Saputra - Supervisor (Bio)

Indonesia

Center Size:1800
About Our Center

Tito Agistha - Data Anayst Operations Lead (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Workforce PlanningEmployee Engagement


Jul 17 2019
Jul 178:30 AM

NEW delegates today only Registration - IMPORTANT - we recommend you use the online check in tool here www.ccwevent.com to pre-checkin so you can collect your packs on arrival rather than queue!


Jul 178:45 AM

Conference room open to all delegates and presenters


Jul 179:00 AMTRACK 1
Emergency Services Centers - Best Practices

Hear direct from these Emergency Services Centers as they share how they provide outstanding support to customers who may be facing life threatening challenges - speed is critical and so is the quality and accuracy of information! Each will share best practices in:

  • Recruiting and training staff
  • How to manage and motivate
  • Technology and infrastructure
  • Business strategies that worked for them
  • Share ideas for your emergency services center

View a full list of all companies Presenting at this event at this link

Presentations From:

Mor Dominus Bastiaan - Vice Mayor of Manado City (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:15
About Our Center

Dodi Reza Alex Noerdin - Head of Regency of Musi Banyuasin (Bio)

Indonesia


Topics relating to this track: PerformanceCommunityStrategyOperational ManagementEmployee EngagementCustomer EngagementTechnology


Jul 179:45 AMTRACK 1
Making Outsourcing Work - Developing a Win:Win Partnership

We have identified the best partnerships between outsourcer and client. In this session:

  • Hear from the clients (where available) as they share their experience from outsourcing
  • Learn how to make a true partnership
  • Find out tips and tricks to protect you against issues

View a full list of all companies Presenting at this event at this link

Presentations From:

Any Ramadhaningsih - Manager (Bio)

Indonesia

RECENT AWARDS

Center Size:30
About Our Center

Yasika Irawati - Customer Relation Officer

Indonesia


Marya Magdalena - Asst Manager (Bio)

Indonesia

Dedi Anwar - Head Of PT Mitra Utama Solusi Telematika

Indonesia


Firda Widayanti - Partner Governance & Compliance Lead (Bio)

Indonesia

Center Size:940
About Our Center

Raihan Al Fauzan - Customer Insights and Analytics Lead

Indonesia

About Our Center

Topics relating to this track: StrategyOutsourcing


Jul 1710:30 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1710:45 AMTRACK 1
How To Run A World Class Help Desk

These great companies share their experiences of running help desks. Each will share best practices in:

  • Recruit and training help desk staff
  • How to manage and motivate
  • Technology and infrastructure
  • Business strategies that worked for them
  • Share ideas for your help desk

View a full list of all companies Presenting at this event at this link

Presentations From:

Lona Novriani - IT Staff (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #2 in the Region 2018

Center Size:51
About Our Center

Dwi Kurniawan - Director of IT Strategy (Bio)

Indonesia


Aris Pramono - Contact Center Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2017

Ranked #2 in the Region 2017

Center Size:232
About Our Center

Mahendra Setyawan - Division Staff (Bio)

Indonesia

Center Size:900
About Our Center

Angel Flonis - IT Specialist (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the Region 2018

Ranked #2 in the Region 2018

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:1800
About Our Center

Akbar Prathama Sadikin - Lead Partner Management Online Dispute Resolution (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Customer EngagementEmployee EngagementTechnologyStrategy


Jul 1712:15 PMTRACK 1
Setting up and Running Home / Remote Agent Programs Successfully

In some locations, attracting staff is a major challenge. If you are interested in setting up home agents or run a home agent program and are looking for ideas on:

  • Recruiting home agents
  • Security of data
  • Managing and motivation
  • best practice lessons and tips

    View a full list of all companies Presenting at this event at this link

    Presentations From:

    Kayoko Hayashi - Techinical Support Director (Bio)

    Japan

    RECENT AWARDS

    Ranked #1 in the Region 2018

    Center Size:1000
    About Our Center

    Topics relating to this track: StrategyEmployee EngagementSecurity


Jul 171:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 172:00 PMTRACK 1
Social Media Management in the Contact Center - Building Fans and Managing Service and Sales

Want to know how the best manage social media in their center? This session will help you with lots of tips and best practice ideas as centers from around the region share their knowledge. In these sessions find out:

  • How the best in the World are leveraging social media channels
  • How they are making them work with the contact center.
  • Tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Mirza Afifa - Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:30
About Our Center

Takahiro Kodama - CEO (Bio)

Japan

Center Size:14
About Our Center

Nurul Fatmawati - Self Care & Digital Interaction Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the Region 2015

Center Size:232
About Our Center

Ajex Lai - Team Manager (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:35
About Our Center

Jennifer Liestiawan - IT Specialist (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #1 in the Region 2017

Center Size:1800
About Our Center

Elise Tam - Team Leader (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:90
About Our Center

Celvin - Lead Partner Management Social Media (Bio)

Indonesia

Center Size:904
About Our Center

Indra Hari Asmara - Junior Manager Digital Community (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the World 2018

Ranked #2 in the Region 2018

Center Size:50
About Our Center

Topics relating to this track: Social MediaInnovationCustomer Engagement


Jul 173:40 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 174:00 PMTRACK 1
Social Media Management in the Contact Center - Building Fans and Managing Service and Sales

Want to know how the best manage social media in their center? This session will help you with lots of tips and best practice ideas as centers from around the region share their knowledge. In these sessions find out:

  • How the best in the World are leveraging social media channels
  • How they are making them work with the contact center.
  • Tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Napoldej Kitchanpaiboon - Head of Digital Channel Contact Center (Bio)

Thailand

Center Size:1700
About Our Center

Topics relating to this track: Social MediaInnovationCustomer Engagement


Jul 179:00 AMTRACK 2
Operational Management - Making the Center Work Efficiently!

Effective operational management is key to your success. Hear from the best in this enlightening perspective on operations from the managers who bring it all together.

  • Each will share their top tips for success
  • How they measure performance
  • Overcoming challenges
  • Best practices

View a full list of all companies Presenting at this event at this link

Presentations From:

Mirza Afifa - Operation Manager (Bio)

Indonesia

Center Size:30
About Our Center

Asad Qasmi - Customer Contact Center Manager (Bio)

Pakistan

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:17
About Our Center

Ruijun Zuo - Operational Manager (Bio)

China


Jenny Hengky Rusli - Assistant Vice President (Bio)

Indonesia

Center Size:1800
About Our Center

Wawan Supriyanto - Deputy Director of Consumer Services (Bio)

Indonesia


Charda Charda - Assistant Vice President (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: LeadershipOperational ManagementTeam ManagementEmployee EngagementMotivationStrategy


Jul 1710:30 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1710:45 AMTRACK 2
HR Best Practices - Getting the Right People and Keeping Them!

Finding and retaining contact center staff is a challenge for most of us. Hear from these professionals involved in supporting the human resource functions of their respective contact centers. Speakers are invited to:

  • Share tips on managing HR functions
  • Demonstrate how they recruit and train
  • Showcase lessons learned

View a full list of all companies Presenting at this event at this link

Presentations From:

Shomita F Insany - Assistant Manager HR (Bio)

Indonesia

Center Size:30
About Our Center

Dameria Gultom - Senior Manager (Bio)

Indonesia

Center Size:1800
About Our Center

Hertomi Ardian - People Management and Communications Lead (Bio)

Indonesia

Center Size:904
About Our Center

Marya Magdalena - Asst Manager (Bio)

Indonesia


Topics relating to this track: Employee EngagementTrainingRecruitment


Jul 1711:45 AMTRACK 2
Incentive Schemes - Motivating Your Team to Be the Best They Can!

Motivating staff is essential. Want to hear some great ideas? In these sessions:

  • We identified some of the best incentive schemes out there.
  • Hear what they did and how
  • Find out about the results
  • Pick up lots of tips and improve your programs!

View a full list of all companies Presenting at this event at this link

Presentations From:

Silvia Sri Mustika - Assistant Director (Bio)

Indonesia

Center Size:30
About Our Center

Wallace Chau - Process Planning Manager (Bio)

Hong Kong

Center Size:35
About Our Center

Bernard Widjaja - Director of Market Conduct (Bio)

Indonesia


Emanuel Anggit Kristian Nugroho - Assistant Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #2 in the Region 2017

Center Size:1800
About Our Center

Topics relating to this track: StrategyIncentivesMotivationPerformanceEmployee Engagement


Jul 171:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 172:00 PMTRACK 2
Technology Innovation - How Centers Develop Tecnology Solutions Internally

There's so much great technology out there, yet some contact centers build their own. In these sessions:

  • Hear how these organizations developed their own innovative solutions to enhance customer service
  • Why they developed the solution
  • Get some great inspirations to maybe some of the challenges you face with technology

View a full list of all companies Presenting at this event at this link

Presentations From:

Widyawati Widyawati - Head of Bureu of Communication And Public Service (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2016

Ranked #1 in the Region 2016


Miyuki Chiba - Techinical Support Manager (Bio)

Japan

Center Size:1000
About Our Center

Dino Milano Siregar - Deputy Director of Credit Information Management (Bio)

Indonesia


Erich Sunarta - Assistant Vice President (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #2 in the Region 2018

Center Size:1800
About Our Center

Felix Yuwono Kurniawan - Product Lead Chatbot, Dispute Settlement, and Operations (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Self ServiceSecurityTechnologyProductivity ToolsInnovationPerformance


Jul 173:40 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 174:00 PMTRACK 2
Calling For Success - Outbound Campaigns For Results!

Managing inbound calls etc is one thing, managing outbound and making them successful is another. These companies will share:

  • How to set up outbound programs - their story!
  • What worked well and
  • Tips and ideas on how to make them effective

View a full list of all companies Presenting at this event at this link

Presentations From:

Shazilah Abdul Latiff - Manager, Customer Contact (Bio)

Malaysia

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:150
About Our Center

Terry To - Senior Call Center Manager (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the Region 2017

Center Size:35
About Our Center

Reni Septiana - Senior Vice President (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the World 2017

Ranked #2 in the Region 2017

Center Size:1800
About Our Center

Siska Indah Pratiwi - Service Culture Lead (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: OutboundStrategy


Jul 18 2019
Jul 188:30 AM

NEW delegates today only! Registration - IMPORTANT - we recommend you use the online check in tool here www.ccwevent.com to pre-checkin so you can collect your packs on arrival rather than queue!


Jul 188:45 AM

Conference room open to all delegates and presenters


Jul 189:00 AMTRACK 1
How The Best Public Services Centers Operate

Public Services Center often face different challenges to traditional centers. Hear how these centers service the public with outstanding performance. In these sessions:

  • Hear how these organizations provide excellent customer service
  • How the recruit, train and motivate agents
  • The technology they use
  • Some key strategies

View a full list of all companies Presenting at this event at this link

Presentations From:

Jeffri D. Putra - Deputy Director (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #2 in the Region 2018

Center Size:30
About Our Center

Mor Dominus Bastiaan - Vice Mayor of Manado City (Bio)

Indonesia

Center Size:16
About Our Center

Baowen Wu - Operational Manager (Bio)

China


Hudiyanto - Directorate of Consumer Services (Bio)

Indonesia


Topics relating to this track: Employee EngagementOperational ManagementPerformanceCustomer EngagementStrategyTechnologyCommunity


Jul 1810:30 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1810:45 AMTRACK 1
Developing Customer Loyalty Programs that Really Work!

Customer Loyalty is not the same as customer satisfaction - a satisfied customers does not mean a loyal customer. In this session:

  • Hear how to develop loyalty programs
  • Find out what the best do and how
  • Learn tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Agung Sanggabuana - Assistant Vice President (Bio)

Indonesia

RECENT AWARDS

Ranked #2 in the World 2018

Ranked #2 in the Region 2018

Center Size:232
About Our Center

David Wong - Sales Manager (Bio)

Hong Kong

Center Size:35
About Our Center

Julian Geerards - Supervisor (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #2 in the Region 2017

Center Size:1800
About Our Center

Akbar Prathama Sadikin - Lead Partner Managemnet Online Dispute Resolution (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Customer Engagement


Jul 1811:45 AMTRACK 1
Making the Most of Your Workspace - Designs That Improve Performance!

The working environment has a huge impact on morale and performance, even customer service!

  • Find out how leading contact centers have created fantastic environments
  • Hear their top tips.
  • Learn best practices for design and the environment

View a full list of all companies Presenting at this event at this link

Presentations From:

Jennifer - Customer Service (Bio)

Jessica Jessica - Supervisor (Speaker Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2016

Ranked #1 in the Region 2016

Center Size:1800
About Our Center

Navdeep Chadha - Manager, Serv Desk Oper & Quality Excellence (Bio)

Malaysia

Center Size:78
About Our Center

Friski Riandini - Customer Service Social Media (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Ranked #2 in the Region 2016

Center Size:232
About Our Center

Topics relating to this track: MotivationDesignEnvironmentEmployee Engagement


Jul 181:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 182:00 PMTRACK 1
Leadership - How The Best Leaders Inspire in the Contact Center World - Small / Mid Sized Centers

Leaders are not born, they are made. We can all learn from great leaders and in these sessions leaders will;

  • Share their best practice tips
  • Showcase their skills and experience
  • Advise on how to tackle challenging situations
  • Discuss ways to motivate people

View a full list of all companies Presenting at this event at this link

Presentations From:

Winnie Mak - Senior Department Manager, Contact Centre Business (Bio)

Hong Kong

Center Size:190
About Our Center

Bernard Widjaja - Director of Market Conduct (Bio)

Indonesia


Reni Septiana - Senior Vice President (Bio)

Indonesia

RECENT AWARDS

Center Size:1800
About Our Center

Chai Domingo - Director, Contact Center (Bio)

Philippines

Center Size:177
About Our Center

Topics relating to this track: Team ManagementStrategyLeadershipEmployee EngagementPerformanceMotivation


Jul 183:00 PMTRACK 1
Going Green - How to Make Your Center Environmentally Friendly

Corporations are increasingly driving towards green initiatives to help the environment and also the wellbeing of staff. In this session:

  • Hear how some companies have achieved great results, and just as importantly, why!
  • Find out how to engage staff to get involved
  • Learn tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Deasy Kumala Sari - Assistant Manager (Bio)

Indonesia

Center Size:30
About Our Center

Jennifer - Customer Service (Bio)

Jessica Jessica - Supervisor (Speaker Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #2 in the World 2017

Ranked #2 in the Region 2017

Center Size:1800
About Our Center

Dewi Kartika Hadi - Quality Assurance Lead (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Employee EngagementGreen InitiativesEnvironment


Jul 184:00 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 184:15 PMTRACK 1
Leveraging the Power of Community Programs To Motivate

Raising your profile and doing great things for the community is a major drive for many organisations.

  • Hear how some companies have achieved great results with community programs
  • Find out how to engage staff to get involved
  • Learn tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Sitaresmi Purnamasari - Staf Analyzing and Monitoring Implementation of Financial Consumer Services (Bio)

Indonesia


Julian Geerards - Supervisor (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:1800
About Our Center

Dian Anggraheni Puspitasari - Customer Relation & Digital Community (Bio)

Indonesia

Center Size:50
About Our Center

Theresa Leones - Team Leader II (Bio)

Philippines

RECENT AWARDS

Ranked #2 in the Region 2018

Center Size:145
About Our Center

Siska Indah Pratiwi - Service Transformation and Culture Lead (Bio)

Indonesia

Center Size:904
About Our Center

Topics relating to this track: Employee EngagementCommunityBrand DevelopmentMotivation


Jul 185:40 PM

Presentation of Certificates of Best Practices and end of 2019 Best Practice Conference wrap up with Raj Wadhwani, President of ContactCenterWorld. Conference ends around 18:30


Jul 189:00 AMTRACK 2
IT Best Practices - The IT Professionals Share Tips

IT is the backbone of every contact center and an enabler for us to achieve world class performance in our centers. Hear from the best as they share

  • Ideas on how you can make your IT more effective
  • Tips and tricks for IT professionals
  • Discuss projects they have managed in their center

View a full list of all companies Presenting at this event at this link

Presentations From:

Muhammad Hasyim - IT Support Professional (Bio)

Indonesia

Center Size:30
About Our Center

Dwi Kurniawan - Director of Information System Strategy (Bio)

Indonesia


Niko Agustian - IT Specialist (Bio)

Indonesia

Center Size:1800
About Our Center

Muhammad Rifqi Thomi Faiz Hawari - CTP Backend and Quality System Development (Bio)

Indonesia

Center Size:900
About Our Center

Andre Andre - IT Specialist (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: TechnologySecurity


Jul 1810:15 AM

Morning Refreshment Break - tea/coffee, soft drinks and snacks served. FOYER


Jul 1810:30 AMTRACK 2
How To Drive More Sales Through Sales Management Techniques!

Want to find out how to manage sales teams and be more successful? Hear from these Sales Management professionals as they share:

  • Best practices in sales management
  • Strategies that worked
  • Motivating and leading a team
  • Tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Jayanti Zainal - Manager (Bio)

Indonesia

Center Size:1800
About Our Center

Vivien Lo - Sales Manager (Bio)

Hong Kong

Center Size:35
About Our Center

Nugroho Agung Prasetyo - Manager (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: MotivationSalesStrategyLeadershipEmployee Engagement


Jul 1811:15 AMTRACK 2
Analyst Role in the Contact Center

Want to hear first hand how analysts can help you with some ideas and best practices? They will:

  • Share information on what analysts really do
  • demonstrate some of their best practices
  • Help you with several best practice tips

View a full list of all companies Presenting at this event at this link

Presentations From:

Suryatiningsih - Analyst Staff (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Center Size:30
About Our Center

Tusi Susilawati - Analyst (Bio)

Indonesia


Hella Handriyani - PRODUCT ANALYST (Bio)

Indonesia

Center Size:900
About Our Center

Noval Hidayatullah - Analyst (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: AnalyticsPerformance


Jul 1812:15 PMTRACK 2
Recruiting for Your Contact Center? - Unique and Effective Strategies

Recruiting the right staff at the right time can be challenging - hear how these organizations do just that. You will:

  • Learn new tips and tricks
  • Have ideas on alternative methods
  • Hear the results of other recruitment drives
  • Find out how to make recruitment more successful

View a full list of all companies Presenting at this event at this link

Presentations From:

Shomita F Insany - Assistant Manager (Bio)

Indonesia

RECENT AWARDS

Center Size:30
About Our Center

Marilyn Christine - Head of Integrated Customer Services (Bio)

Indonesia


Dameria Gultom - Senior Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #2 in the Region 2018

Ranked #2 in the World 2017

Ranked #1 in the Region 2017

Center Size:1800
About Our Center

Topics relating to this track: StrategyEmployee Engagement


Jul 181:00 PM

Lunch Break - 3-course hot /cold buffet lunch included.


Jul 182:00 PMTRACK 2
Project Management - From Inception To Conclusion - How to Manage Projects!

Find out from some of the best project managers out there, some tips and tricks to help you manage projects in your contact center! Each will:

  • Share tips and tricks
  • Explain how they manage projects of all sizes and even the most complex
  • Explain how to motivate and engage project managers

View a full list of all companies Presenting at this event at this link

Presentations From:

Nathan Indrawan - Project Manager (Bio)

Indonesia

Center Size:1800
About Our Center

Vin Cent - Project Manager (Bio)

Indonesia

Center Size:1800
About Our Center

Kim Chan - Sales Manager (Bio)

Hong Kong

Center Size:35
About Our Center

Muhamad Mulki Armansyah - Functional Expert of Customer Care Strategic Planning (Bio)

Indonesia

Center Size:900
About Our Center

Lie Benny - Assistant Vice President (Bio)

Indonesia

Center Size:1800
About Our Center

Topics relating to this track: Strategy


Jul 183:15 PMTRACK 2
Turning Cost Centers into Profit Centers Through Sales Campaigns

Want to run some campaigns that will help you sell more through your contact center? In this session:

  • We share best practices from inbound and outbound sales campaigns
  • Help you understand what works and what does not
  • Share tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Asad Yusuf Qasmi - Customer Contact Center Manager (Bio)

Pakistan

Center Size:17
About Our Center

Athena Leung - Team Leader (Bio)

Hong Kong

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:35
About Our Center

Jayanti Zainal - Manager (Bio)

Indonesia

RECENT AWARDS

Center Size:1800
About Our Center

Topics relating to this track: StrategySalesPerformance


Jul 184:00 PM

Afternoon break tea/coffee, soft drinks and snacks served (foyer)


Jul 184:15 PMTRACK 2
Direct Response Campaigns - Making Marketing Work

Most contact centers manage response from marketing. Hear how the best:

  • Manage campaigns to ensure maximum service levels
  • Work with internal and external marketing partners
  • How to scale up and down resources effectively
  • Great tips and tricks

View a full list of all companies Presenting at this event at this link

Presentations From:

Laurensia Yoan Destalinda - Manager (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2018

Ranked #1 in the Region 2018

Ranked #1 in the World 2017

Ranked #1 in the Region 2017

Center Size:30
About Our Center

Tongam Lumban Tobing - Director of Policy and Investigation Support (Bio)

Indonesia


Maria Wibisono - Assistant Vice President (Bio)

Indonesia

RECENT AWARDS

Ranked #1 in the World 2016

Ranked #1 in the Region 2016

Center Size:1800
About Our Center

Topics relating to this track: StrategyCustomer Engagement


Jul 19 2019
Jul 199:15 AM

NO CONFERENCE SESSIONS TODAY - ALL HAVE BEEN MOVED TO DAY 4 NOW


Jul 197:00 PM

Awards Gala Dinner An evening of entertainment, fun and celebration. The event schedule is as follows - please ensure you arrive on time!

  • 19:00 Pre dinner drinks/networking and photos
  • 19:45 Dinner
  • 21:30 Awards Ceremony - concludes around 22:30
  • 23:00 After Gala Dinner Party
  • 00:00 End of event

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =