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customer experience
employee engagement
business strategies
contact center
Tech Innovation

The final schedule for the 2020 events are currently being developed and will be published when all the speakers are confirmed, below is a summary of subjects that will be presented during the conference days.

Note: this is an outline agenda and may be subject to change. Remember every session includes valuable tips and ideas and we recommend that you attend every session to obtain valuable ideas for your center. Also, attending all sessions will allow you to qualify for the prestigious Certificate in Contact Center Best Practices for 2020


Contact Center Best Practices (from the small to the large, in-house to outsourced)

Social Media Management in Contact Centers


Customer Service Strategies

Contact Centers Management Practices (Supervisors to Leaders and their best practices)


Contact Center People (from the front line to the support teams, trainers HR, IT)

Contact Center Partnerships (Working with outsourcers and the community)


Strategy and Technology (campaigns to enhance sales, service and results. Technology and innovation for enhanced performance)

6pm-12 midnight Gala Awards Dinner


NOTE: Learning, networking etc doesn't stop when the conference ends!!
- You can keep in touch with all contacts at the event using our professional networking tool. And remember you have access to the world's biggest Association - Contact Center World

This is the only contact center industry event of its kind from ContactCenterWorld dedicated to Europe, Middle East & Africa! - 175+  delegates from 15 Nations expected!

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