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Laura Thayer - Associate Director of Service Operations (Bio)

United States

Center Size:150

Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.



Role of the Center:

Our contact center takes inbound call from both internal and external customers with a no homework, above and beyond service model. In addition, they are responsible for participating in outbound call campaigns as requested by our clients ranging from appointment scheduling, survey questions, gaps in care, etc.


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