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Brian Rails - Customer Service Director (Bio)

United States

RECENT AWARDS

Ranked #2 in the Region 2016

Ranked #1 in the World 2015

Ranked #2 in the Region 2015

Center Size:290

Founded in 1851, MassMutual is a mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.

 

We will be sharing our best practices which include
 

  1. Communicating Community Programs
  2. Work with employees interests
  3. Leading from the front
  4. Being specific about program efforts
  5. Make programs accessible
  6. Reporting out
  7. BRGs as a community spirit resource
  8. Volunteering and it's business benefits
  9. Programs that compliment each other
  10. Playing on our strengths


 

Role of the Center:

Our representatives take inbound calls from policy holders and producers to receive service on their policies. We are predominately an inbound contact center and also process email requests. We handle calls from basic inquires to complex issues focusing on providing our policyholders with an outstanding experience with each interaction.


Christina Prince - Team Lead II (Bio)

United States

Located in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States.



Role of the Center:

We are the largest centralized leasing and maintenance contact center for the Multi-family and Senior housing industry. Our well trained associates work around the clock as natural extension of our partner’s on site teams to field prospect inquiries and resident maintenance requests by phone, chat or email. We never miss an opportunity to deliver exceptional prospect and resident experiences with our friendly and engaging team who believe we have the best job helping people find and enjoy their homes!


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