Conference Schedule
Watch Preview
PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010. Tower Bersama Group is one of few independent tower companies in Indonesia. Our principal business is leasing space for antennas and other equipment for wireless signal transmission at tower sites under long-term lease agreements. The Services now converting to provide overall solution of telecommunication provider needs. We also provide telecommunications operators with access to our Distributed Antenna System ("DAS") networks in shopping malls and office buildings in major urban areas.
Role of the Center:
In Year 2015 we build Contact center as part of Problem Solving / Resolution Center in our company to accept, record and follow up the complaints from our telco customers. But in Year 2016, Senior Management decided to revamp the Strategy of Contact Center not as part of Resolution Center but as the Centralized Point of all Business/Commercial activities in our company. As we upgrade and improve our Company Business from towering Supply to the Solution Network Operation Center or sometimes called as Network Operation Center (NOC) we are upgrading and improving our Contact Center role and competitive strategy. Thus putting our Contact Center now called as NOC Contact Center and under direct supervision of Director Commercial and matrix reporting to the CEO, Operation Director, Risk Management Director and Finance Asset Director.
Emanuel Anggit Kristian Nugroho - IT Support Officer (Bio)
Indonesia
RECENT AWARDS 
Ranked #1 in the World 2017
Ranked #1 in the Region 2017
BCA was first founded on 21 February 1957 as Bank Central Asia NV. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998. Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels. BCA's assets stood at Rp 67.93 trillion, as opposed to Rp 53.36 trillion in December 1997. Public confidence in BCA was fully restored, and BCA was released by IBRA to BI in 2000.
Role of the Center:
Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is designed to be able to provide fast and accurate solution. We operate 7 times 24 hours and can be reach by phone, email, fax, video call, twitter and web. Halo BCA services : banking, credit card, electronic banking, credit consumer, bancassurance, Islamic banking/syariah, branches, outbound calls, and many more. The key to successful Halo BCA is our reliable team with up to date technology to provide any solution to any problems Customer may have. Halo BCA contact center as the channel, PT Bank Central Asia,Tbk as the organization and also the community where we are grow and at the end bring value to the country level. Halo BCA has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing with us. So in summary, Halo BCA role is supporting services, provide value added interaction, support for Customer growth, and contributing to all aspect of business and country.
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
