Conference Schedule
Bank Indonesia as the central bank, aims to become an institution that actively contributes to the growth of the Indonesian economy and become the best digital central bank in the emerging markets.
Role of the Center:
role of my contact center as support customers for information and complaint handling
BCA was first founded on 21 February 1957 as Bank Central Asia NV. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998. Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels. BCA's assets stood at Rp 67.93 trillion, as opposed to Rp 53.36 trillion in December 1997. Public confidence in BCA was fully restored, and BCA was released by IBRA to BI in 2000.
Role of the Center:
Halo BCA hold the vision To be a Contact Center that are reliable in providing continuous quality services, exceeding customer expectations and meet the standards of world-class Contact Center services. To achieve that vision, Halo BCA has three mission : (1) To provide competent human resources and innovative technologies and appropriate, (2) Implement world-class Contact Center, (3) Providing the best banking solutions in order to create a very satisfying Customer experience. Halo BCA is designed to be able to provide fast and accurate solution. We operate 7 times 24 hours and can be reach by phone, email, fax, video call, twitter and web. Halo BCA services : banking, credit card, electronic banking, credit consumer, bancassurance, Islamic banking/syariah, branches, outbound calls, and many more. The key to successful Halo BCA is our reliable team with up to date technology to provide any solution to any problems Customer may have. Halo BCA contact center as the channel, PT Bank Central Asia,Tbk as the organization and also the community where we are grow and at the end bring value to the country level. Halo BCA has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing with us. So in summary, Halo BCA role is supporting services, provide value added interaction, support for Customer growth, and contributing to all aspect of business and country.
HKT is Hong Kong’s major telecommunications service provider and operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers. HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited. HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.
We will be sharing our best practices which include
- The objective of the recruitment campaign
- Our selection mechanism under 18-month assessment process
- Ease of Doing business - benefits to company and the candidates
- Our Key Successful factors at the recruitment campaign – Result Sharing
- How can we stand out of the crown?
Role of the Center:
Our contact center offers a wide range of telecommunication solution including broadband, fixed line, smart home solution, paid TV channels, IDD and EV-charging scheme to residential users through telephone and online communication channels. Ranging from new subscription to customer service, our contact center provides one stop service to our targeted customers. Considering the complexity of our service nature and breadth of our lines of business, talent management process from recruitment to development is critical for our contact center to achieve our corporate vision of to be the best. To sustain our competitive edge, we have different functions to support the contact center operation growth including Inbound and Outbound Sales, Digital Sales, Customer Service, Business Development, Sales Planning, Training, Quality Assurance and Business Analysis. Each of them is essential for us to achieve operational excellence and requires workforce with unique sets of talents and characteristics. Our role in the contact center is to recruit talented candidates and train them to be all-rounded contact center professionals with exposure to different operation function. By this way, we help them to match with the best fit function to maximize their contribution to our Contact Center and optimize the synergy across different functions.
Telkom Indonesia is the telecommunication business unit mainly focused in fixed line telephony, internet and data communications. It is also the parent company of the Telkom Group, which is engaged in a broad range of businesses that consist of telecommunication, multimedia, property and finance services. As well as opening new revenue streams for the company, Telkom’s focus on delivering IME also represents Telkom’s contribution to the economic and social development of the nation. Telkom customers are divided into Three Groups: Consumer Service Division, which handles personal customers. Business Service Division, which handles the business customers (Small, Medium, Enterprise). And the third, Corporate service division, which handles TELKOM Corporate customers. Each division has its own contact center. Contact Center.
Role of the Center:
0-800-1-TELKOM is one TELKOM contact center for Corporate Customer. It provided DES ( Division Enterprise Service ) Contact Center for 24 hours in 7 days, which held Inbound Services, Outbound Services, and Engineering Services. Enterprise Service Division serves large corporate customers that include enterprises, national companies and multi-national companies. Account manager or representative manager of the Enterprise Service Division manage customers through direct-visiting. Enterprise customers based on its business are grouped into thirteen groups: Banking Management Services, Education Management Services, Energy & Resources Services, Finance Management Services, Government Management Services, Hospitality & Business Services, Healthcare & Welfare Services, Logistic & Transport Services, Manufacturing & Agribusiness Services, Media & Communication Services, Military & Police Services, Property & Construction Services and Trading & Distribution Services.
Teleperformance in India, established in 2001, is a provider of outsourced Omnichannel Customer Experience at every touchpoint. We are the providers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these smart cities. With our centers present in Mohali, Indore, Jaipur and Gurgaon, we are the employers of choice in these locations. Over the past 16 years, we have been providing Customer Support to International & In-country clients. Teleperformance in India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs.
Role of the Center:
Teleperformance India offers customer care and back office services to its clients in English and 11 regional Indian languages. With a strong team of 11,000+ employees, Teleperformance extends services such as customer acquisition, customer care, Technical Support, Debt Collection, Back office work and Social Media services across channels like Voice, Email and Chat.
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