South Africa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’ life journey, empowering them to achieve more and to recommend us to family, friends and business associates. Absa is a truly African brand, inspired by the people we serve and determined to be always brave, passionate and ready so that we can make Africa proud. Absa Group Limited is listed on the JSE and is one of Africa’s diversified financial services groups with a presence in 15 countries across the African continent, as well as offices in the United Kingdom and the United States.
Our Contact Centre’s main focus is on Inbound and Outbound Sales of Non-Advice Short Term and Long Term Insurance Products. The centre also supports a Short Term Adviser Force where Adviser Customers are assisted in updating policies etc. We also have a Service Area which mainly focus on setting up appointments for Face to Face Advisers and supporting an Orphan customer base.
Poland
mBank has been synonymous with innovative solutions in banking for years. We were the first fully online bank in Poland, and today we are setting the direction for the development of mobile and online banking. We are one of the strongest and fastest growing financial brands in Poland, listed on the Warsaw Stock Exchange since 1992.
For more than eight years in banking. I am a sales manager responsible for omnichanneling strategy, sales processes and outbound campaigns in internal and external call center mBank. In call center responsible for financing policy and costs to optimize profit.
South Africa
Established in 2010, Talksure is an authorised Financial Services Provider in terms of the South African FAIS (financial advisory and intermediary services) Act. We are a South African based contact centre which specialises in outbound sales and customer lifecycle management. Our product and service offering includes, customer services, premium collection, sales campaigns for in-house and partner brands and lead generation in both the domestic and international market. Talksure has over 800 employees, consisting of more than 500+ sales agents as well as back office staff covering areas of compliance, data management, software development, premium collection, training and development. Building on a culture of high performance, innovative business practice, care for our employees and the agility to act fast, Talksure has evolved into a major role player in the South African contact centre industry.
We will be sharing our best practices which include
As a licensed financial services provider Talksure offers broker and intermediary solutions including personal lines, short term insurance, long term insurance and medical gap cover. Talksure takes great pride and responsibility in being an authorised financial services provider. We do not just follow guidelines for compliance and treating customers fairly we live those values and this is what differentiates us from our competitors. We have an ever growing team of highly skilled, fully accredited customer consultants as well as, trainers, coaches, quality assurance assessors and key Individuals, who together ensure top quality sales are generated and services of a high standard are rendered to our clients, as well as our partners and their client base. Furthermore, we are accredited with INSETA and receive funding annually to further upskill and develop our people to ensure that we stay abreast of industry trends and customer requirements. Being one of the leading contact centres in the country we strive to make every call a success, be it a sale or service. We believe that our telephone etiquette and mannerisms place an everlasting impression in the minds and hearts of those we interact with. Additionally, we offer a wide range of insurance products at affordable premiums making it accessible and affordable to all