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Karina Stasiak - HR Manager (Bio)

Poland

Center Size:200

mBank started its operation over 30 years ago as Bank Rozwoju Eksportu (BRE Bank) and over the years it has systematically developed its competencies in the area of servicing various client groups, continuously enriching its offer. Today mBank is a universal bank, specialising in servicing all client groups, within the scope of retail, business, corporate and private banking.



Role of the Center:

1. Rectuation 2. Implementation of Employee engagement project – mgame


Daria Kostikova - Project Manager (Bio)

Russia

RECENT AWARDS

Ranked #2 in the Region 2012

Center Size:2200

Telecontact started in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center system of 10 sites in 9 cities over 4 countries: Russia, Ukraine, Belarus and Kazakhstan; the overall amount of agent seats now is 2500. Telecontact provides the full range of inbound and outbound services, involving all up-to-date communication channels. The industries most presented in clients portfolio are Banking (50%+), E-commerce, and Telecom. Since 2009 the company has the biggest revenue share on Russian market.

 

We will be sharing our best practices which include
 

  1. Help Employees Move Forward in Their Career and Education
  2. Keep Employees Involved and Empowered
  3. Encourage Employees to Speak Up
  4. Invest in Strong Relationships. Hold Fun in High Regard
  5. Develop Creativity of Employees
  6. Employee is Main And The Most Valuable Asset
  7. Hire The Right People for The Right Jobs
  8. Empowering People is a Key Driver of Success
  9. Make Employees Passionate about What They Do
  10. Avoid of Employee Burnout Associated with Routine


 

Role of the Center:

- Contact-center services. Incoming and outgoing phone calls. SMS, IVR, E-mail, IM (Online Chat), Social Media and etc. Operational outsourcing - Data management. Scanning, data input, data aggregation. Profiling, clearing, actualization. Analytics and reporting. Secure data storing. Document flow automation. - IT outsourcing. Applications development. Technical support. - HR outsourcing. Hiring. Employment and payment. Training and development.


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