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Yusuf Adams - WFM Specialist Consultant (Bio)

South Africa

Center Size:4500

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.



Role of the Center:

As part of Merchants Support Services, my centre provides support through on site and remote analytics to identify WFM opportunities within our own contact centres as well as providing consulting to contact centres outside of our organisation.


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