Conference Schedule

Print Schedule

Turky Almuharib - Head of Phone Banking Services (Bio)

Saudi Arabia

Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institutions in Saudi Arabia, client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with innovative Shari'ah compliant financial services through professional and dedicated staff. We will be talking about: - Differentiation - Vision & Strategy - Success Elements



Role of the Center:

Aljazira Phone acts as a 24/7 one-stop-shop for Bank Aljazira existing and potential customers, we offer Service, Sales, Inbound, Outbound, Agent, IVR, Online Banking Help Desk, Social Media Help Desk, Branch Help Desk and PoS Merchants Help Desk services.


Jane Karugi - Head of Customer Service (Bio)

Kenya

DHL is part of Deutsche Post DHL. DHL is the global market provider in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers. DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management, and education.



Role of the Center:

Our Contact Centre supports our customers to access and purchase our products and services. It is also a communication platform used to share information with our customers externally and internally. At the contact center ,we also do upselling , promote new products, support with complaint handling and general follow issues that may be facing our customers. We also attend to all enquiries coming in through the phone call, emails or walk in customers. We connect our customers to other departments and functions of the business, depending on what the need may be.


Bronwyn Herrmannsen - Head of Customer Services South Africa (Bio)

South Africa

DHL is a global brand in the logistics industry. Our DHL divisions offer a portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.



Role of the Center:

Customer Service plays a critical role in driving DHL’s 2020 Strategy of Focus.Connect.Grow. As such, we have in place several processes, tools and programmes to help us consistently provide outstanding quality service. Performance is monitored on a minute by minute basis to ensure that we are meeting our daily KPI’s and most importantly have an accurate record of the level of service we are providing for our customers. We are predominantly an inbound call centre however we also make follow up calls to our customers who raise a service query with us. We support customers by providing quotes, arranging collections and opening traces on their shipment that require follow-up.


DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on ContactCenterWorld.com events

Alberto Zurich NA on ContactCenterWorld.com events

Neo of MultiChoice Group on ContactCenterWorld.com events

Jephin of Dubai Tech on ContactCenterWorld.com events

Mario Pereira Manpower Group on ContactCenterWorld.com events

Andrew of IGT on ContactCenterWorld.com events

Rudi Scout of Grypp on ContactCenterWorld.com events

Bharat of ABSA Bank on ContactCenterWorld.com events

Mariana of Teleperformance on ContactCenterWorld.com events

Saskia Kusumah of Prodia on ContactCenterWorld.com events

Teleperformance Portugal on ContactCenterWorld.com Events

Bank Negara Indonesia on ContactCenterWorld.com NEXT GEN events

Comments From Delegates 2023

Blibli on ContactCenterWorld.com Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on ContactCenterWorld.com Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on ContactCenterWorld.com Events

Candido Ferreira - Director at ManpowerGroup Portugal on ContactCenterWorld.com Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on ContactCenterWorld.com Events

Via Rahma - Manager at PT Bank Central Asia Tbk on ContactCenterWorld.com Events

Dave D'Arcy - Industry Expert & Veteran

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

WOW - Join this event!

2018 Next Generation Contact Centers - Berlin Testimonials

Gerhard Landry of Webhelp on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Bharat Parshotam of ABSA on ContactCenterWorld Events

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences