Conference Schedule
Christine Whittaker - Director, Customer Experience (Bio)
Canada
RECENT AWARDS 
Ranked #1 in Americas 2017
Connecting to the Future of Automotive Mobility Founded in 1992, Club Auto is a client-centric organization that works exclusively with automotive clients, focusing on delivering experiences for their customers. Initially, Club Auto partnered with Canadian automotive manufacturers to provide roadside assistance services to new car buyers as part of the car’s warranty protection. With exclusive access to the CAA service network across the country, Club Auto provides the highest quality roadside assistance services. As a result of developing deep relationships and extensive knowledge of the automotive sector over the last 23 years, Club Auto has expanded beyond just roadside services to become a leading customer experience management company in the automotive sector. Today, Club Auto’s core competencies include: - Roadside Assistance - Contact Centre Operations - Technology Solutions - Data Reporting & Analytics
Role of the Center:
To make it effortless for our team to do business with our clients, and effortless for our clients to do business with our team.
Rully Rahmat - Customer Service (Bio)
Indonesia
RECENT AWARDS
Ranked #1 in Asia Pacific 2017
Ranked #2 in the World 2016
Ranked #2 in the Region 2016
PT Angkasa Pura II (Persero), herein after refer to as “Angkasa Pura II” or “Company” is one of the State-Owned enterprises engaged in the airport services and airport related services in Western part of Indonesia. The establishment of Angkasa Pura II is to undertake the management and business of airport and airport-related services by optimizing the utilization of potential resources at the disposal of the Company and implement good corporate governance practices.
Role of the Center:
1. Complaint Handling 2. Giving Information 3. Customer Service
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