Special Programs
In addition to individual tickets for professionals at all levels in the contact center or help desk, we have created several special programs for teams - from the leadership team to your rising star! details below.
Leadership Team Program(for 3 key members of the leadership team) |
The ideal program for a leadership team who wants to excel! As part of this program you will also have access for 1 full year to the new online Learning Academy from ContactCenterWorld.com and for 1 full year will have Executive Level membership of our association. Tickets are for 4 full days of the conference Contact Sharon@contactcenterworld.com to book your Leadership Team Program today |
Management Development Program(for 3 new and potential managers) |
This program is aimed at new or potential managers in sales, service, inhouse and outsourced centers who are looking to make a mark Through coaching from CotactCenterWorld.com and with some 'light' after conference work as directed by our team, you will leave the event with some clear actions and priorities to take back specific ideas to your company and be able to share them with your leadership team. In addition, you will have access to ContactCenterWorld.com senior staff and coaches as well as 1 years access to the ContactCenterWorld.com online Learning Academy. This program suits those who are eager for a long-term career and is a great way to show your commitment to them! Each delegate who attend all sessions will receive a coveted Certificate in Contact Center Best Practices and join new and experienced professionals in several round table sessions where you can share your challenges with others and discuss practical solutions to increase employee engagement, service, productivity and more! This is a must for those you want to elevate and develop as strong future leaders! For 3 delegates ask about our special Management Development Program pricing - the earlier you book the better the discount! Contact Sharon@contactcenterworld.com to book your Management Development Program today |
Support Team Program(for 3 support professionals in all or any of the following: HR, IT, WFM) |
Your support team is the backbone of the center! You will also each receive a coveted Certificate in Contact Center Best Practices and join other in several round table sessions where you can share your challenges with others and discuss practical solutions to increase employee engagement, service, productivity and more! This is a must for those you want to elevate and develop as strong future leaders! For 3 delegates ask about our special Support Team Program pricing - the earlier you book the better the discount! Contact Sharon@contactcenterworld.com to book your Support Team Program today
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Rising Star Program(for 5 supervisors, team leaders and super successful frontline sales and/or customer service professionals) |
You are one of the contact centers' greatest assets! You will get a solid grounding in all aspects of working in a center. You will interact and network with industry leaders and participate in some networking tasks at the event. You will also receive a certificate of attendance to show you participated with some of the best in the industry and go back to your center refreshed, rejuvenated and motivated. this will rub off on your co-workers and ultimately performance in the center will go up as others see what their hard work can result in! They will want to be amongst the next batch of rising stars! You will also have up to 4 X 30 min post event coaching sessions with ContactcenterWorld.com staff to help you shape what you learnt and apply it in your role and progress within your company! Finally, as you are attending 2 days of the conference, we will reward you with some sight seeing trips around the area to unwind and take in the awesome city! This is a must for those you want a real career with their current contact center and to motivate others, showing them success has its rewards! For 5 delegates ask about our special Rising Star Program pricing - the earlier you book the better the discount! Contact Sharon@contactcenterworld.com to book your Rising Stars Program today
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Note - the promotion is for a limited time only and cannot be combined with any other programs or discounts. packages cannot be mixed. You can elect to book multiple packages of the same type though.
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 26 Yrs in the industry.
Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 26 Yrs in the industry.
Angie Tay | EVP | Teledirect Pte Ltd
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Arman Hazairin | SVP Network Operation & Quality | Garuda Indonesia | 15 Yrs in the industry.
Ashley Blount | Deputy Director | MassMutual | 12 Yrs in the industry.
Astrid Mardagiono | Senior Officer | Bank Indonesia | 9 Yrs in the industry.
Aymen Ismail | Head of Customer Engagement Solutions | smart | 8 Yrs in the industry.
Bharat Parshotam | Head Alternative Direct Delivery Channels | ABSA Bank
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Cheryl Paul | Head of Client Services | AIA Berhad | 23 Yrs in the industry.
Christelle Correia | Leadership & Personal Development Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 18 Yrs in the industry.
Darren Dowdy | Director, Customer Experience | xperigo | 18 Yrs in the industry.
Dave D'Arcy | Founder | Dave D'Arcy - Laughing Leadership | 24 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 29 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 22 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Customer Service Director | B/S/H/
Faran Niaz | Director Customer Experience | HALA
Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 13 Yrs in the industry.
Gustavo Madeira | Director | NOS
Heath Lee | CEO | OCIS Group
Homero Acevedo | Manager, Customer Care | CVS Caremark
Janice Valicia | Analyst | PT VADS Indonesia | 13 Yrs in the industry.
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Jim Thomsen | VP of Customer Success | Showdown Displays
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Joaquim Costa | Customer Service Improvement Manager | NOS
Koray Bebekoglu | Director | Doğuş Otomotiv | 26 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ludy Reyna | Vice President Operations | Rail Europe
Lynn O'Neill | Assistant Vice President | New York Life
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 24 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 11 Yrs in the industry.
Mariana Ramos | Chief Client Solutions Officer - Multilingual | Teleperformance Portugal
Marlon Samson | Executive Head: Customer Care | Multichoice
Maurice de Vries | Workforce Management and Reporting Analyst | xperigo
Melissa Taylor | Associate Director | MassMutual
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Mithum Singh | Chief Services Officer | Merchants | 22 Yrs in the industry.
Nathalya Wani Sabu | Executive Vice President | PT. Bank Central Asia, Tbk
Neo Marinyele | Senior Call Centre Manager | Multichoice | 4 Yrs in the industry.
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 24 Yrs in the industry.
Pedro Gomes | CEO | Teleperformance Portugal
Pooja Raiyani | Vice President | ICICI Lombard General Insurance Co. Ltd. | 23 Yrs in the industry.
Raju Shokeen | Head - WFM & MIS (South Africa) | Ison BPO | 6 Yrs in the industry.
Ranbir Johal | Project Manager | Accenture
Renée Thomas | Senior Manager Operations | Aegis South Africa | 23 Yrs in the industry.
Reuben Canagaratnam | Retired - Vice President - Scotiabank | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Ronelle Cain | Senior Manager Digital Customer Experience | Multichoice | 10 Yrs in the industry.
Rozinah Anas | Project Director | Telekom Malaysia
Sam Zuccarello | KPI Manager, Human Resources | Optus | 22 Yrs in the industry.
Samantha Panto | Associate Director | MassMutual
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 29 Yrs in the industry.
Saravanan Belusami | Ceo Ptvads | Vads Berhad | 20 Yrs in the industry.
Saskia Y. Kusumah | Contact Center Manager | PT.Prodia Widyahusada | 13 Yrs in the industry.
Sibusiso Ndaba | Customer Care Manager | Multichoice | 14 Yrs in the industry.
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 10 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 12 Yrs in the industry.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 18 Yrs in the industry.
Tamsin Bradford | Head of Retail Customer | Sage | 25 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Tunde Hubina | Director Performance Optimization and Vendor Management | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 24 Yrs in the industry.