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Top Ranking Performers Conference Booking Terms & Conditions

By booking to attend this conference you agree to ContactCenterWorld.com (CCW) using your name, company name and comments obtained before, during and after the event in marketing and promotional campaigns. You and your company are also bound by the terms and conditions set below by booking to attend, requesting an invoice and credit card purchases.

ContactCenterWorld.com will release your name to select companies supporting the event. If you do not wish to have your details passed on please advise ContactCenterWorld.com in writing or via web at Contact Us

Payment
All booking fees must be paid in full as specified in the before the conference starts. Payment can be made by cheque, bank transfer or credit card. Please note all credit card payments will be taken in CAD (Canadian) dollars ans are subject to a 3% surcharge. Credit card information will not be passed on to any company.

The booking fee does not include any travel, accommodation or other related expenses other than those specifically quoted on the booking form/invoice. It is your responsibility to book directly with any hotels.

CCW is not responsible for any loss, damage or injury associated or connected with your involvement with this event howsoever caused.

Substitutions
Substitutions may be made up to 48 hours prior to the conference by sending a written request via fax to CCW at +1-888-624-9178 / +44 (0)208 588 5440 or by email to sharon@contactcenterworld.com a small admin fee of $100 will be charged for this.

Refunds & Cancellations
Regular Conference and gala tickets:-

90 days or more from start of event
If you have to cancel your booking, you may do so with full refund less a $200 admin fee if cancellation is made 90 days or more from the start date of the event. If you have been invoiced and not paid a $200 admin fee is still due for payment.

89 - 31 days prior to start of event
If you cancel between 89 -31 days before the event we will refund 50% of your ticket. If you have been invoiced and not paid a 50% of the invoice total is still due for payment.

Less than 30 days prior to start of event
Any cancellation received less than 30 days prior to the conference start will be liable for the full ticket fee even if you have been invoiced and not paid.

Conference delegates who fail to attend are liable for the full fee. Failure to pay the cancelation/ticket fees will result in you company being listed a bad debt and may prevent us from invoicing you in future for any product or services - purchases would be on a credit card payment basis.

All cancellations must be made in writing and must be acknowledged by CCW who will issue a Cancellation No/reference

Prepayments will not be refunded and invoiced sums will be payable in full, except in cases where it has been possible to mitigate loss.

Any unused bookings cannot be carried forward to other CCW events.

All Inclusive Conference Packages Including Accommodation
Accommodation is not guaranteed until full payment has been received. If a hotel booking has been made, CCW reserves the right to cancel that booking if payment has not been received. Accommodation is provided on a room only basis unless otherwise specified. All bookings are bound by the policies dictated by the hotel. 

Passport and Visa
You must consult the relevant Embassy or Consulate for up to date information. Requirements may change check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health
Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Additional Information

ContactCenterWorld.com reserves the right to change or cancel any portion of the program without prior notice.

No badges will be mailed in advance of any conference. You will receive an electronic registration confirmation that will allow you easy access to your admittance badge on site. Please proceed to the Registration counter when you arrive at the conference.

No unauthorized filming or sound recording allowed.

This agreement is governed by and shall be construed and the resolution of any and all disputes between CCW and the Customer shall be governed by the laws of the province of Ontario, Canada. The parties further agree that CCW shall have the irrevocable and unfetter discretion to choose the jurisdiction the courts of which shall deal with and dispute between the parties. The parties further agree that, in the event the Customer fails to pay CCW  any amount owing to CCW by the Customer 60 (sixty) days after payment was due, in addition to further action being taken by CCW against the Customer, CCW reserves the right to publish the fact that’s the Customer has failed to make payment on CCW’s website. The parties further acknowledge and agree that this provision is inserted for the benefit of CCW to allow CCW to effectively enforce payment of delinquent accounts against debtor Customers not resident in the Province of Ontario.

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