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Global - Lisbon Portugal
Nov 13-16,2023



Estorila world-famous resort, is a true cosmopolitan center with wonderful nightlife and all the infrastructure for a summer center - beaches, excellent hotels, golf courses, a casino, and even a motor-racing circuit.

The planned transformation of this area began in the early 20th century, due not only to its proximity to the sea, which was starting to be a focus of attraction but also to the existence of thermal springs, which at that time were much in vogue.

The center of this new luxury resort was the Park and the Casino (Estoril's trademark), surrounded by buildings, arcades, and excellent hotels.

Here are some Best Things to Do and see in Estoril:

Estoril Casino

Whilst maybe not quite as glitzy as Las Vegas, the Casino in Estoril is reputed to be the largest in Europe. Whether or not this is still the case the casino is big, offering over 1,000 slot machines and Game Tables such as Roullete, Blackjack, Banca Francesa, Punto Banco, Baccarat, and Poker.

Pena National Palace

Fairytale castle meets Disney palace set on the top of the hill high above Sintra. This UNESCO World Heritage Site is one of the finest examples of19th century Romanticism anywhere in the world

Cidadela de Cascais

this 15th-century citadel, overlooking Cascais marina at the mouth of the Tejo Estuary, has played a crucial role in the history of Portugal, having witnessed fights against pirates as well as battles against Spanish and French Forces

Cascais Marina

Cascais has a long-established seafaring tradition dating back to the Age of Discovery. The modern marina was only built in 1999, with more recent additions of shops, high-end bars, and restaurants. The marina in Cascais is the third-largest in Portugal and has hosted several world-class sailing events including the America's Cup World Series 2011 and the ISAF World Sailing Championship in 2007

Castle of the Moors

Situated on a high hilltop above the town of Sintra, the site does indeed date back to the Moorish occupation of Portugal. The walls and towers that you see now though are the Romantic/Decorative work of the 19th-century King, Ferdinand II.

How to get to the Venue?

When you are visiting Lisbon, you definitely will arrive at Lisbon Humberto Delgado Airport (LIS).

The airport is located 7 km (4.3 miles) northeast of the city center of Lisbon, the Capital of Portugal.

and for this year the 18th Next Generation Contact Center & CX Best Practices World Final, the Event will be held at Palacio Estoril Hotel, Estoril.

Note we do not recommend staying in Lisbon. Estoril is South of Lisbon and away from the busy city!

There are 6 ways to get from Lisbon Humberto Delgado Airport (LIS) to Palacio Estoril Hotel:

  1. Bus, Line 19001 train - Approx. 1h 10m
  2. Subway, Line 19001 train - Approx. 1h 16m
  3. Taxi - Approx. 22 min
  4. Drive - Approx. 22 min
  5. Shuttle - Approx. 22 min, and
  6. Towncar - Approx. 22 min


Foreign Visitors

Do I need a visa? Click Here

(note if you require a Visa letter from us stating you are attending our event, you can obtain one from our system only after you have purchased a ticket for the event - our system will give ticket holders a link to personalize a letter for immigration that they can use with their visa application. We are not able to issue any letters without a ticket purchase)

Document Required for Visa Application:

  • Portuguese Visa Application Form
  • Two Passport Photos
    • Two identical photos. Not older than six months.
    • Photo size: 35x45mm.
    • In color. No black and white
    • Head should take 70-80% of the photo.
    • Brightly colored background. Light grey is suggested. No patterns.
    • The applicant should be looking straight at the camera.
    • Neutral face expression. No smile and mouth closed
    • Avoid uniforms or colors matching the background.
  • Your Valid Passport
  • Copies of your previous visas. If you have ever held a visa issued by any world country, submit copies of them.
  • Portugal Travel Health Insurance. Confirmation that you have travel insurance for Portugal and the whole territory of Schengen, with a minimum 30,000 € coverage of medical emergencies.
  • Round-trip Flight Itinerary. A document that shows you have a booked flight, to enter and leave Portugal. This document should specify flight numbers, dates, and your details.
  • Proof of accommodation. I.e. a hotel reservation.
  • Proof of sufficient financial means for the period of stay in Portugal
  • A cover letter. A personal letter in which you explain why you are applying to visit Portugal, how long you plan to stay, when will you leave and other details.
  • Proof of civil status. This could be a marriage certificate, birth certificate of children, death certificate of spouse, etc.


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