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NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
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HELP SELL THE IDEA TO YOUR BOSS!HOW TO JUSTIFY THE INVESTMENT TO YOUR LEADERSHIP
Your boss is just like any other boss out there - they want to help you be better at your job and add more value to the company.
Doing so requires investment in you and your skills and knowledge but sometimes i can be hard to persuade them to let you attend a world class conference. So we developed a few notes to help you sell the idea!
OR, copy and paste some of the key points into an email:
Transcript from the slides above
Leaders in most companies want to know why they should invest money sending you to a conference.
They want to know things like:
- How will the company benefit?
- How will you (person who wants to attend) benefit
- How will I (your boss) benefit if you go?
- How can we justify it when we are so busy?
Its’s not easy to justify any event when there are so many out there and some are a complete waste of time and everyone is under pressure at work!
REASON - LEARNING GREAT IDEAS
When you want to be good at anything you want to learn from the best. Our events feature the very best because they have had to ‘win’ a place to speak by showing professionals they are amongst the best at the subject matter.
Almost every other event there is a call for speakers, so anyone can apply and this means you don’t know how good, or bad!, the speakers and their knowledge is!
It’s like if you want to be a top footballer, would you rather go watch a local town game and see how they play or go to the World Cup and mingle with those elite players? We all want to surround ourselves with elite professionals to learn their ideas and that’s what you experience at all of our events!
REASON - NETWORKING
Don’t be under any illusion, when you attend our events you are there to learn best practices and take away ideas and information to make your company better and to increase your knowledge, but we also want to make some great contacts and enjoy meeting them!
So at our events we bring in some fun elements to help you network in a more natural way, unlike the events where you are forced to mingle with sales people at a cocktail hour in an expo setting!
To us, networking is also about relationship building and throughout our event we mix delegates constantly to help you make new connections and build lasting friendships.
So many delegates at our events say they will miss their new friends until they see them at the next ContactCenterWorld.com event – to us that’s exactly our aim – help you build lasting friendships so when you have a question about a challenge at work, you have professionals to call upon!
We also connect you with everyone at the event – see the section on smart tools – so unlike that event where there were thousands of people and you met just 5 or maybe 10, at ours you will be connected with everyone!
REASON - DOER'S
There are so many events where speakers are representing firms selling technology and they want to tell you how they can increase productivity, reduce costs or improve service … with their solution of course!
At our events you hear from people doing the job they are presenting about the event!
The result - Your boss and your colleagues will marvel at all the ideas you have taken away and like the fact you can start to develop a strategy not just for today and tomorrow, but for 2,3 even 5 years ahead – a strategy that will help you look like a Superstar and help make your company more profitable and successful!
REASON - CERTIFICATE
Every delegate who attends the entire event receives a Certificate in Contact Center Best Practices – recognition and validation from us that the ideas heard are world class and true best practices!
To receive this you also have to attend sessions – so your boss knows you were there and did sit through the sessions!
REASON - SMART TOOLS
This happens – a co-worker goes to an event and then back at work tries to decipher notes. Either they illegible or worse they were lost! So when the boss asks “What did you learn?” its all a bit vague!
We give every delegate access to smart tools like our Online Workbook so the 100’s of ideas can be noted on a system delegates have access to 24/7. They can also be shard with colleagues at the office! They are never lost!
REASON - EVENT SLIDES
We also give delegates access to all the conference presentation slides from sessions they attend so delegates can review the content and match it with their notes
PLUS, many presenters also show videos of their center, of their technology innovation etc and all of these are also made available to delegates
So, instead of a print out of a slide, you get access to slides you can scroll through and can see/hear all embedded audio and video content!
REASON - HIGHEST RATING
Sure you can go to an event run by local firms, or attend an event that is put on by an ‘event’ company – you know the ones who put on different events for different industries.
Sure you can go to the same event you went to last year, but when you consider we at ContactCenterWorld.com are the Global Association for Contact Center & Customer Engagement Best Practices you know where we specialize!
Plus we have the highest industry rated events with an annual rating far above anything out there – the percentage of people who recommend our events is a whopping 100%
So when you look at events, you know we do what we practice every day – help companies with customer engagement and best practices!
Just in case you want to hear about the event from others, there is a YouTube channel packed full of hundreds of videos from others who have attended - its here at https://www.youtube.com/user/ContactCenterWorld2
Hope this helps. If you want more specific benefits let us know!