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Best in Asia Pacific
Cairns, QLD Australia July 15-18, 2024

The VENUE Conference venue and accommodation

Welcome to the vibrant city of Cairns, Australia,


Conference Venue

the breathtaking backdrop for the 19th Annual Next Gen Best Practice Conference & Expo Asia Pacific. Nestled in the heart of tropical North Queensland, Cairns is a dynamic destination that seamlessly blends natural beauty with modern infrastructure, making it an ideal setting for a world-class conference.

The conference venue is strategically located just a short walk from the city center, providing easy access to attendees from around the World. With its perfect blend of business and leisure, the 19th Annual Next Gen Best Practice Conference & Expo Asia Pacific in Cairns promises to be an unforgettable event, combining professional development with the natural wonders of one of Australia's most captivating destinations for those who love exploring some of the World's greatest wonders like the oldest rainforest in the World and the Great Barrier Reef!

For the 19th Annual Next Generation Best Practice Conference & Expo Asia Pacific, the venue will be

Crystalbrook Collections Riley Resort.

There are 2 Crystalbrook Properties that you can book to stay for this amazing event, which are Crystalbrook Riley and Crystalbrook Flyyn

Crystalbrook Riley (Main event hotel)

The main venue for the 19th Annual Next Generation Best Practice Conference & Expo Asia Pacific. This accommodation is the best and fastest access to get to the conference venue. With a relaxing natural palate accented with splashes of color, this accommodation will be a perfect fit for you to stay during our conference

Hotel Address: 131-141 Esplanade, Cairns, Queensland, Australia 4870

Crystalbrook Flyyn (Sister hotel)

Only 7 minutes walking distance from Crystalbrook Riley, Crystalbrook Flynn is another choice for your stay during the 19th Annual Next Gen Best Practice Conference & Expo Asia Pacific.

Hotel Address: 85 Esplanade (Access via 68-72 Abbott St), Cairns, Queensland, Australia 4870 

Exclusive room rates for delegates

Urban Room Crystalbrook Riley (main event hotel)

Thoughtfully refined, the Urban room features views of the Cairns city skyline, a plush king bed, and luxury Crystalbrook Collection Immersion amenities.

Perfect for a couple or small family looking for contemporary five-star accommodation in Tropical North Queensland.


- Views of Cairns skyline, Spacious balcony in selected rooms, Choice of a king bed or two king singles, Fast and free Wi-Fi, Apple iPad Control Centre, 55” HD Smart TV, Nespresso machine with complimentary pods, etc.

Price @ A$295/night

Upgrade to Resort Room – add A$25 per night, Upgrade to Sea View Room – add A$100 per night, and Upgrade to Panoramic Room – add A$120 per night

Urban Room Crystalbrook Flynn (sister hotel)

Our Urban Room features city views of Cairns, chic design elements, and luxury amenities. A deluxe city-view room with a balcony, the Urban Room is perfect for those who want to be in the heart of the action.


- Views of Cairns skyline, Spacious balcony in selected rooms, Choice of a king bed or two king singles, Fast and free Wi-Fi, Apple iPad Control Centre, 55” HD Smart TV, Nespresso machine with complimentary pods, etc

Price @A$245/night

Upgrade to Harbour Room – add A$50 per night and Upgrade to Sea View Room – add A$100 per night


- Guests to book directly by contacting and quoting promo code "Contact Center World Conference"

- Full prepayment is required at the time of booking.

- 30-day cancellation.  Any cancellation within 30 days will incur 100% cancellation fees.

- Guest must provide their credit card details to the hotel before arrival for guarantee.  All account balances must be paid in full by the guest prior to departure.



- Rates are room-only. Breakfast is available at $30.00 per person charged on consumption to the guest.

- The rate above will remain open, subject to availability until 30 days before the event

- No minimum length of stay

- Rate is available for three(3) nights pre and three(3) nights post, subject to availability

- All bookings are subject to availability

- All rates quoted include GST and are quoted in Australian currency

- Check-in is from 2:00 pm and check-out is 11:00 am

Gala Dinner Venue


The 19th Annual Next Generation Best Practice Conference & Expo Asia Pacific Gala Dinner

Location: Pullman Cairns International Hotel

Date: Thursday, July 18th 2024

Network, mingle, and celebrate with the best in the Contact Center World!

This fantastic industry gala is open to anyone in the contact center industry who wants to meet and mingle with the cream of the industry - elite industry professionals from Asia Pacific.

Join us for an evening of fun and help us celebrate in style as we recognize the true champions of the industry. Places are limited

Don't miss this great evening with great entertainment! 


The Gala Dinner starts at 6 pm - Wine, Beer, and Soft Drinks are included all night.


ContactCenterWorld is an authorized travel agent and is bonded by IATA (number 96-5 0057 4)
If you preferĀ us to book accommodation on your behalf, let us know - we will be happy to assist - follow this link to message us Link: Accommodation Assistance Required and please quote:
1. number of rooms required and type,
2. names of delegates staying in the rooms and their email addresses,
3. if anyone is sharing state who is sharing with whom
4. arrival and departure dates and
5. any other special instructions/details

We will then contact you as soon as possible with options/details etc.

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on events

Alberto Zurich NA on events

Neo of MultiChoice Group on events

Rudi Scout of Grypp on events

Bharat of ABSA Bank on events

Mariana of Teleperformance on events

Lisa Widodo of BLIBLI on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Saskia Kusumah of Prodia on events

Comments From Delegates 2023

Teleperformance Portugal on Events

Bank Negara Indonesia on NEXT GEN events

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Dave D'Arcy - Industry Expert & Veteran

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

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