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Venue / Accommodation | Gala Dinner | Travel Information

Venue - APAC

July 10 - 14 2017

The Top Ranking Performers Conference will be held in Kota Kinabalu, Malaysia July 10th - 14th at the Magellan Hotel, Sutera Harbor Resort

Nestled between the shores of the South China Sea, fronting the tropical islands and the majestic Mount Kinabalu, is the grand expanse of Sutera Harbour Resort. The 384-acre resort provides a spectacular array of activities from its luxurious five-star hotels, championship golf course, marina and recreational facilities.

BOOK ROOMS AT THE MAGELLAN HOTEL, SUTERA HARBOR RESORT

ContactCenterWorld has negotiated special rates

ContactCenterWorld is an authorized travel agent and is bonded by IATA (number 96-5 3913 3) If you prefer us to book accommodation on your behalf let us know - we will be happy to assist (email sharon@contactcenterworld.com)

Remember we have negotiated special rates (better than going direct or via other sources) - download the booking form here

Limited Rooms Available! so book early to avoid disappointment.
Note: If you go via a travel agency you will not get the same rates or benefits!

ROOM TYPES - MAGELLAN SUTERA

Deluxe Garden View

Each of The Magellan Sutera Deluxe Garden view rooms features modern and elegant appearance, creating a warm and relaxed ambience. From the balcony, standard with each deluxe garden view room, looking out over the tropical landscaped gardens brings you closer to the adventurous of the Borneo Jungle.

Deluxe Sea View

Sparkling oceans and tropical islands, the treasures of the blue waters in the nearby marine park lapping at the Resort’s edge, these are the perks of the deluxe sea view room. All rooms will take a modern and elegant appearance, creating a warm and relaxed ambience for all our guests whilst the balcony faces towards the island dotting the yonder horizon

Magellan Club

The additional space of the Club Room is augmented by the panoramic view of the sea or the landscaped, tropical garden just beyond the window. A Magellan Club room is the key to the pampering offered by the exclusive Magellan Club Lounge, where extras like exclusive Club Lounge breakfasts, complementary evening cocktails and coffee and tea on demand throughout the day, are standard inclusions.

Executive Suite

The ultimate luxury is extra space and adding to the already luxurious trimming and finishing of The Magellan Sutera is the spacious Deluxe Suite. In addition to the guest room and bathroom, a living room and dining area makes you wish you could make it your permanent home.

ContactCenterWorld is a member of IATA
(membership number 96-5 0057 4)

Delegate Comments

An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.

Angie Tay | Country Director | Teledirect Pte Ltd

I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!

Antoine Casgrain | General Manager - Contact Centres | St George Bank

CCW is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.

Derek Finch | Senior Consultant | Kidney Health Australia

If you work in the Contact Centre industry - then get- involved with CCW - the conferences are awesome in terms of sharing Best Practices.

Heath Lee | CEO | OCIS Fiji

The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd

It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.

Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific

I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!

Merrilyn Kinder | Marketing & Comms Specialist | AMP

I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 17 Yrs in the industry.

H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.

Rozinah Anas | Project Director | Telekom Malaysia

If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!

Sue Coe | Contact Centre Manager | Shine Lawyers | 0 Yrs in the industry.

Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.

Takeshi Nakamura | Head of Cutstomer Relations and Development | SMBC Nikko Securities Inc | 12 Yrs in the industry.

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