What delegates 'LOVE' about our events ... click on an image to watch the video.
Smart Service Queensland
Contact Centres Smart Service Queensland
Manager Telephone Account Management
Director of Customer Services
General Manager, Customer Channel Management
PT Astra International
Outbound Sales Manager
Contact Center Manager
Director of Marketing
Key Account Support Manager
Bank Central Asia
VP & Head of Customer Experience
Customer Care Manager
China Telecom Zhejiang Branch
Director, Customer Service
DHL Express Singapore
Head of Sales Customer Contact Centre
National Australia Bank
Social Media & Online Community Manager
SingTel Optus PTY
Sykes Asia Pacific
General Manager, Contact Centres
Head of Direct & Technology Innovation Manager
Bank of New Zealand
Associate Vice President
Credit Europe Bank
National Australia Bank
Bank Central Asia
Head of E Channel Management
PT Astra International
The Hong Kong Jockey Club
General Manager Customer Service
General Manager, BPO Operations
VADS Business Process
Customer Service Council Australia
VP Strategy & Growth
Sales & Service Manager
Chief of Network Services
Bank Central Asia
Contact Centre Manager
Housing & Development Board
Operations Support Director
Associate Vice President
Credit Europe Bank
Don't just take our word for it...
100% of delegates recommend this conference!
Here's what delegates from the last 3 regional conferences are saying about this year's series. No other conference series in the industry has a higher approval rating.
Joanna Thomas, General Manager - Sales and Operations
iSelect - Australia (13 years in the contact center industry)
the event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges and who have come up with innovative solutions.
Angie Tay, Country Director
Teledirect Pte Ltd - Singapore (Been in the contact center industry since 1997. About 15 years)
An event whereby all Contact Center industry experts gather to share and learn best practices from each other. A place where you can compare if your center can do differently from others and how you can elevate your current performance level.
Takeshi Nakamura, Manager
SMBC Nikko Securities Inc. Japan (11 years in contact center industry)
Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.
Merrilyn Kinder, MARKETING & COMMS SPECIALIST
AMP - Australia (Over 25 years in Customer Service)
I would encourage people to step out of their comfort zone and attend the conference, open your mind and hearts to the opportunities that can be found by participating. It's an uplifting, educational and fun event!
Sue Coe, Client Services Manager
Shine Lawyers - Australia (17 years in contact centers)
If you want to get the latest in best practice from the professionals, and at the same time network and met others in this exciting environment we work in, then this is the conference to attend!
Martin Sizer, Support Centre Manager
Cummins South Pacific - Australia (I have 17 years experience in the contact centre industry)
Having attended many contact centre forums, I was pleasantly surprised, and also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.
Antoine Casgrain, General Manager
Contact Centres - St George Bank Ltd Australia (20 years in contact centers)
I attend the odd Contact Centre conference from time to time. It's always the same speakers and they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!
Heath Lee, CEO
If you work in the Contact Centre industry - then get involved with CCW - the conferences are awesome in terms of sharing Best Practices.
Derek Finch, Head of Customer Operations
Kidney Health Australia (17 years in management roles accross 7 centres. Currently chair of Industry body in Australia )
CCW is a great opportunity to hear first hand from other managers how they operate, where their challenges are and to learn what works. It concentrates years of development and presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.
Rod Attrill, National Manager
Bank of Queensland
This event gives you the opportunity to listen, learn and understand ideas from the best of the best in the Asia Pacific region.
Antoine Casgrain, General Manager Customer Contact Centres - Retail Banking
St George Bank (Australia)
We learned of so many leading edge operating practices ... and most importantly we learned how organisations have applied them!' The Networking opportunities were invaluable. In our part of the world you always talk with the same people. It was so refreshing to meet new practitioners and hear about their refreshing perspectives. Our group sat down at the end of the conference and agreed on 20 top learnings/initiatives to explore once we got back home. Within 2 weeks of our return, we have already implemented three ideas and have IT excited about another two that could really steer us apart from our competition in our part of the world." We have now participated on three occasions to the World Awards process and have learned so much every time and have implemented so many new initiatives that we were exposed to. We will be back next year ... and the year after that! No other Contact Centre conference offers such a great opportunity to learn from colleagues from right around the world in a format conducive to short and crisp sharing of practical initiatives and best practices.
Yap Hong Eng, Manager - Customer Care Operation
The whole experience was so different from the "usual" conference where you heard a lot of "sales talk", but over at the CCW conference, you get to hear from the industry experts around the world which gave me lots of learning opportunities over the best practices, creative ideas and cultural exchanges. Most of all, I get to meet really nice people and made some good friends along the way.
The recent Contact Center World Top Performers Conference in Las Vegas has given me the opportunity to learn from the best on many aspects of contact center management and industry.
Masahiro Takayama, Department Manager
Softbank Mobile (Japan)
Thank you very much for such a great opportunity to get to know people of Contact Center World around EMEA. We have learned a lot about what were going on at different regions and known that most of operational issues are similar to what we have been trying to overcome recently. (Branding of ousource staff, motivations of agents, and new technology (face book, chat, etc) deployment)
Khairiah Binti Hj Adam
of Vads (Malaysia)
Well organized event by Raj and Contact Center World Team, Superb Presentation, tips and learning points from the world class speakers, .. there is no other event that can truly show the appreciation and recognition to the people in the contact centre world ... This is the right place and its MAGICAL ! .. Kudos to CCWA organizer :)
Treasurer Australia-Asia-Pacific Customer Contact Management Association (CCMA)
Last week the Asia Pacific section of the Contact Centre World Awards and Conference were held on the Gold Coast in Queensland. This is a brilliant conference where entrants and observers from all over Australia and Asia come together to listen and appraise presentations from the entrants in a variety of categories. Listening to a broad range of entrants presenting on a wide range of subjects it is impossible not to learn new ideas and gain tips for improving the operation of your contact centre. Another unique aspect of this conference is there are no sponsors, no vendors trying to sell to you - it is just contact centre practitioners sharing ideas in good spirit.
Call Centre Group Manager at HCF (Australia)
The Conference was an excellent opportunity to hear from the best in the industry across a broad range of countries and industries. It was a confirmation that what I am doing in my own call centre is on track and in line with other contact centre professionals. It was also a great opportunity to gain some new ideas, find further inspiration and make some valuable contacts for now and in the future. Very worthwhile and much enjoyed!
of SOFTBANK BB Corp.(Japan)
Thank you for organizing this event and gave us the opportunity to participate. Also we are so grateful to everyone who participated and shared their ideas. We are honored to receive Gold Medal for Technology Innovation and looking forward to participate in Las Vegas Conference!!
of VADS (Indonesia)
Although this is the first time for me to join this event, the APAC in Gold Coast really has given me the opportunity to learn from best practices, meeting best performers and motivating me to get better and say "Why not the best?"
Chew Su Fong
of Celcom Axiata (Malaysia)
We are very happy to be the recipient of three Golds and one Silver Awards in the four categories that we contested for. What is most important to our organisation and the Customer Service Division, I particular, is the endorsement of all our hard work and sacrifices to attain superlative customer servicing. The Awards which was announced in our Blue Alert (company internal bulletin) motivated our people tremendously and proved to us that good work will be rewarded. Having won the awards also mean that we have to strive harder and be more innovative in our servicing channels in order to further improve or even just to sustain our standards. We felt that continuous improvement is a journey as the customer landscape evolves with the introduction of more and more sophisticated products and changing lifestyle. We would also like to thank Contact Centre World for organising this event where it also provides a very good platform for the sharing of ideas and good practises with professionals from the same industry in Asia Pacific region. Indeed this is truly a good platform for networking and the entire organisation has been well structured, transparent and fair. Once again, thank you Raj to you and your team.
of Telemarketing Japan
It was our honor to compete in this international event! There were so much to learn about latest tools, insights & best practices shared by great presenters from APAC countries.
of OCIS (Australia)
The conference was great and beautifully capped off by the incredible gala dinner - a fun and inspiring event overall.
General Manager of Customer Service Division, Softbank Mobile Corp. (Japan)
We must thank everyone involved in this event that we have learned many tips again even if this is just subsequent to attending EMEA Conference. The attendees are all passionate about their jobs, and we would like to take advantage of such valuable network to improve our services and customer/employee satisfaction.
Marco Angelo C. Burgos
Senior Operations Manager - CELCOM A (Telecom Malaysia) Company
Being a part of this conference made me realized that having a 7 year experience in workforce management is still not enough, There are a lot of strategies, processes, different approach and perception as to how to fine tune WORKFORCE planning!, this event was indeed In line with sharing best practices!.and I'm so lucky and honored to be part of the APAC group!, kudos to ContactCenterWorld.com and Raj!...keep it up!
OCN Support Center at NTT-ME Corporation (Japan)
We were very honored to have such a fantastic opportunity to meet amazing people from all over the asia/pacific regions and share practical ideas with them. Plus, we were able to build a network of different industries providing professional contact centers to their customers. They all have inspired us to improve our contact center.
Just when you thought you know enough about the Contact Centre Industry, an astonishing event such as Contact Centre World APAC Conference absolutely blows you away! Once again, as a participant / presenter of Contact Centre World.com for the past three years, I have walked away with not only a wealth of knowledge and hints from various presenters, I have once again walked away with a list of new friends that share the same common challenges and achievements within the same industry from around the world. Congratulations to all the companies that presented and for the valuable knowledge you have given me and a very special thank you to ContactCentreWorld.com
of NTUC Income (Singapore)
NTUC Income is proud to be awarded as a Gold Medal Winner of Best Contact Center (mid-size) in APAC. Our other achievements include Best IT Support (Gold); Best Workforce Management (Silver) and Best Trainer (Highly Commendable). The Contact Center World Awards is a true platform where industry practitioners gather annually to share their best practice experiences and being recognised bear testimony of our Contact Center being a best practice contact center. We strongly encourage all industry practitioners to be a part of this prestigious event where we gather to network and learn from each other. The sharing of experiences will open our minds to a whole new realm of practices.
Team Leader - Customer Relations Health Super (Australia)
It was an inspiring event, that was packed full of helpful information and ideas. There was a sense of pride and respect throughout the conference. It was a great opportunity to build relationships with delegates from all over the World and Australia which is fantastic, I've been back for less than a week and have made contact with several of delegates and will continue to do so. There is so much to learn from the other cultures in the greater Australasia.
The event was great, I not only learned new tips, but was able to benchmark my organisation against the best in the world, and it has helped me realise we are definitely on our way to becoming a world class contact centre.
St George Bank (Australia)
What an amazing event. It is so powerful to hear from those in the industry who are committed to best practice and enhancing the industry through excellence. We are very proud of our award for best In Service as it is directly linked to our vision for our brand and our contact centre and solid validation that we do make a difference to our customers'. I highly recommend the event to anyone who is interested in testing their performance within the industry
Angie Tay | Country Director | Teledirect Pte Ltd
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Derek Finch | National Contact Centre Manager | Kidney Health Australia
Heath Lee | CEO | OCIS Fiji
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
Merrilyn Kinder | Marketing & Comms Specialist | AMP
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 16 Yrs in the industry.
Rozinah Anas | Project Director | Telekom Malaysia
Sue Coe | National Client Services Manager | Shine Lawyers
Takeshi Nakamura | Head of Cutstomer Relations and Development | SMBC Nikko Securities Inc | 1 Yrs in the industry.