CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!
Watch our Video with some tips (view here)
What delegates 'LOVE' about our events ... click on an image to watch the video.
Adelina Holding LLC
Head of Customer Care
Customer Interface Director
DHL Express Turkey
Turkcell Global Bilgi
Sales & Operations Director
Global Business Manager
Head of Customer Care
Delivery Channels Manager Iberia & EMEA DtC SME
Sales and Marketing Director
CMC - Customer Management Center
Outbound Sales Manager
Türk Ekonomi Bankası (TEB)
Customer Interface Manager
DHL Express Qatar
Head of Client Support Dep.
Global Bilgi LLC - Ukraine
Operations Director - Europe
Hinduja Global Solutions UK Ltd.
Call Centre Manager
Vice President, Customer Services UK
DHL Express (UK) Ltd
4life Direct Poland
Mellon Poland Sp. z o.o.
Learning & Development Specialist
Savant People Development
Head of UK Reservations
Contact Centre Manager
National Call Center Manager
Contact Center-General Manager
Abdul Latif Jameel Co. Ltd.
O'Keeffe & Swartz Consultants
VP - Head of Digital Banking
Reporting & Planning Manager
Service Level Manager
Abdul Latif Jameel Co. Ltd.
Customer Service Director
Don't just take our word for it...
100% of delegates recommend this conference!
Here's what delegates from the last 3 regional conferences are saying about this year's series. No other conference series in the industry has a higher approval rating.
Lippo Mikola, Managing Director
This is unbelievable. We are so grateful to ContactCenterWorld.com for organizing this event and for us being a part of it. For us the most important thing in these events has been the opportunity to get to know all these international professionals and hear and learn about their best practices. Thank you all and hope to see everybody again next year.
John Connolly, Head of Innovation
The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference. If you're a customer service leader who wants to evolve your contact centre, and are willing to try doing things a little differently, then this event gives you some brilliant best practice case studies to draw inspiration from....plus you won't be pestered by vendors!
Christelle Correia, National Contact Center Snr Manager
ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world.
Glenda Mailloux, Senior Director Customer Care
I thought it was much better then other conferences that I have attended in the past, as many of them have vendors presenting and it is much oriented to selling then providing real life examples
Tunde Hubina, Customer Care Director
UPC DTH S.a.r.l.
If you look for the latest trends and advanced methodoligies in Contact Center industry and you would like to learn from the best professionals then Contact Center World Conference is the answer to your needs.
Ghassan Anabtawi, General Manager
this event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious. … the most enjoyable, yet condensed learning experience in the contact center world
Emil Seyfferdt, Retail & Contact Center Development Manager
A must attend conference if you are serious and want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people and your service.
Erbil Topgul, Call Center Line Manager
This is a more interactive conference than others I have attended. It was an amazing conferences and learned many new ideas, I strongly recommend to everybody
Carla Basilio, Head of Customer Care
Learn the best pratices from the best in the industry - it's an enriching event to everyone.
Pedro Gomes, VP Multilingual Operations
It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.
Tamsin Bradford, Head of Consulting and Support
very informative. Gives you ideas that you can mould to fit your business and also helps to refocus you on key areas. - I do not attend any other conferences or events anymore. I find the others are very vendor focused and only cover one specific topic as opposed to a range.
Paul Kavanagh, Managing Director
Sportingbet.com / MLB Ltd
excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers.
Pedro Gomes, VP Multilingual Operations
Teleperformance Group (Portugal)
As I mentioned to you, it feels like these conferences are just getting better and better each year, the calibre of the attendees and the presenters is rising and we get exceptional interaction with people from all over EMEA. The sharing of the best practices is priceless and I'm really looking forward to the worldwide conference in November.
Metin Ozgur, Location Manager
Global Bilgi (Turkey)
It was my first time in a conference like this but I am sure it will not be the last one. I have been working in Contact Center business for 14 years and this conference was one of the most important sharing & learning events in my business life. Meeting colleagues from different countries and exchanging knowledge is a great value for me. Thank you and your colleagues for this great event.
Maurius Swanepoel, Call Center - Operations Manager
Volkswagen of South Africa
From our perspective the conference and awards process is highly valuable to any contact centre or BPO unit. It allows for sharing best practise that is both practical and of a very high standard. It is highly recommendable for any contact centre professional that want to enhance their business processes. In addition it allows to network with industry experts across various sectors and builds sound relations and network opportunities.
Julie Warne, Head of Reservations
Really enjoyed the event, it was great to make so many new contacts and learn so much in such a short space of time. Managed to get some brilliant pointers for our strategy going forward. All the team had amazing fun at the gala dinner. Very professionally run. Thank you.
Dr. Gerwin Zeibig, Head of Customer Care & Quality Management
STRATO AG (Germany)
The conferences were full packed with useful and innovative information. You did a great job in organization and leading through the conferences as well as setting up the gala. The gala was a real highlight with superb entertainment!
Rosario Nastasi, Operation Manager
XL world (Albania)
As i said, i would like to thank you for the amazing effort.I have not even got back and I have already started sharing ideas with my people, trying to involve them into some new activities I have been seeing as possible, because they have been implemented with success by other delegates in different but similar environments. So the essence of this initiative, much more since we have been "rookies" this year, has been to me a "breath of fresh air" a shot of positive energy, committing us in improving our organization on a day by day base. I am confident this positivity can be spread all around and can have terrific effects on the quality of our job and on the satisfaction of our customers.
Cristina Georgescu, Call Center Management
Competence Call Center SRL (Romania)
This is an event that everybody in call center industry should attend to. It is an unique experience where you can learn a lot of useful things, meet people, share experiences! Thank you for organizing it!
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 22 Yrs in the industry.
Bharat Parshotam | Head of Direct Delivery | ABSA Bank | 8 Yrs in the industry.
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Christelle Correia | Operations Director / Life Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 14 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 18 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Call Center Line Manager | B/S/H/
Ghassan Anabtawi | General Manager | REACH for Telecom
Gustavo Madeira | Director | NOS
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Joaquim Costa | Customer Service Improvement Manager | NOS
John Connolly | Head of Innovation | British Gas
Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 20 Yrs in the industry.
Koray Bebekoglu | Director | Doğuş Otomotiv | 22 Yrs in the industry.
Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 7 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 15 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 20 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 7 Yrs in the industry.
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Miray Yilmaz Okunakol | Strategic Accounts Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 15 Yrs in the industry.
Mithum Singh | General Manager - Operational Support | Merchants | 18 Yrs in the industry.
Paul Kavanagh | Managing Director | Sportingbet
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Renée Thomas | Senior Manager Operations | Aegis South Africa | 19 Yrs in the industry.
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 13 Yrs in the industry.
Ronelle Cain | CCM DStv Digital Care | Multichoice | 6 Yrs in the industry.
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 25 Yrs in the industry.
Sheena Shaik | Quality Assurance Supervisor | Talksure | 10 Yrs in the industry.
Sibusiso Ndaba | Team Leader | Multichoice | 9 Yrs in the industry.
Skuli Skulason | Managing Director (CXO) | Reykjavik Energy | 24 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 8 Yrs in the industry.
Tamsin Bradford | Head of Support & CX | Sage | 21 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 15 Yrs in the industry.
Tunde Hubina | Customer Care Director | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 20 Yrs in the industry.
Vanesa Criado Silvar | Operations Manager | Concentrix
Vanie Subramoney | People Development Consultant | Merchants | 12 Yrs in the industry.
Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 13 Yrs in the industry.