Antoine Casgrain, General Manager Customer Contact Centres - Retail Banking St George Bank (Australia) - Voted Best Large Contact Center in the World 2011

We learned of so many leading edge operating practices ... and most importantly we learned how organisations have applied them!' The Networking opportunities were invaluable. In our part of the world you always talk with the same people. It was so refreshing to meet new practitioners and hear about their refreshing perspectives. Our group sat down at the end of the conference and agreed on 20 top learnings/initiatives to explore once we got back home. Within 2 weeks of our return, we have already implemented three ideas and have IT excited about another two that could really steer us apart from our competition in our part of the world." We have now participated on three occasions to the World Awards process and have learned so much every time and have implemented so many new initiatives that we were exposed to. No other Contact Centre conference offers such a great opportunity to learn from colleagues from right around the world in a format conducive to short and crisp sharing of practical initiatives and best practices.

Lippo Mikola, Managing Director Novia (Finland)

For us the most important thing in these events has been the opportunity to get to know all these international professionals and hear and learn about their best practices.

Yap Hong Eng, Manager - Customer Care Operation Singtel (Singapore)

The whole experience was so different from the "usual" conference where you heard a lot of "sales talk", but over at the CCW conference, you get to hear from the industry experts around the world which gave me lots of learning opportunities over the best practices, creative ideas and cultural exchanges.

David Harkess Vangent (USA)

It was amazing to realize that, although we might be separated by great distances and language barriers, we truly held the basic Contact Center issues and opportunities in common! It was invaluable to spend a full three days with experts in the field. Experts who were eager to share best practices.

VADS (Indonesia)

The recent Contact Center World Top Performers Conference in Las Vegas has given me the opportunity to learn from the best on many aspects of contact center management and industry.

Pedro Gomes, VP Multilingual Operations Teleperformance Group (Portugal)

"The sharing of the best practices is priceless and I'm really looking forward to the worldwide conference in November.

Mike Woolf, Sr. Unit Manager Customer Care/ Player Cash Global Payments Inc.

This was the second conference of yours I attended and it was even better than I expected. (And from my previous experience I expected a lot!) Everyone in attendance was a wealth of knowledge, and were open to sharing ideas, philosophies, and best practices. I not only gained so many great ideas that I hope to implement, but I made relationships and friends that I will cherish forever. Thank you and everyone at ContactCenterWorld for providing such a world class event.!

Masahiro Takayama, Department Manager Softbank Mobile (Japan)

We have learned a lot about what were going on at different regions and known that most of operational issues are similar to what we have been trying to overcome recently. (Branding of ousource staff, motivations of agents, and new technology (face book, chat, etc) deployment)

Metin Ozgur, Location Manager Global Bilgi (Turkey)

I have been working in Contact Center business for 14 years and this conference was one of the most important sharing & learning events in my business life.

Stacy Spradling PHR, Director People Services ACCENT Marketing Services, LLC

The ContactCenterWorld conference was very different from other conferences that I have attended for several reasons. First, the presenters were industry leaders who came in the spirit of sharing their wealth of knowledge and best practices. Second, the emphasis on networking allowed those in attendance to continue the best practice sharing even after the conference concluded. As an HR Director I am always looking for ways to improve the employee experience and drive higher attendance and lower attrition. I learned about hiring techniques. In addition, I garnered specific best practices around how to recognize and reward employees in meaning and impactful ways that will not break the bank. That is a double bonus!

Maurius Swanepoel, Call Center - Operations Manager Volkswagen of South Africa

From our perspective the conference and awards process is highly valuable to any contact centre or BPO unit. It allows for sharing best practise that is both practical and of a very high standard. It is highly recommendable for any contact centre professional that want to enhance their business processes. In addition it allows to network with industry experts across various sectors and builds sound relations and network opportunities.

Lynn O'Neil, Assistant Vice President New York Life Insurance Co

This is our third year participating, and we continue to glean so many best practices from the event. The presenters are very open and share their successes and lessons learned with the audience. The lack of "vendor pressure" truly makes the event focused on networking, sharing and fantastic discussions. She added "This is a MUST event for Companies wanting to learn from best organizations within the industry. Audiences walk away with pages of notes that they can take back to their organizations to deploy on topics such as Culture, Recognition, Workforce management, Customer Satisfaction, Training, strategic initiatives and technology. You'll hear from Leaders to Customer Service Reps that present real case studies that apply across all products, all channels and all situations. What an opportunity to learn and group your organization.

Julie Warne, Head of Reservations Carnival UK

Really enjoyed the event, it was great to make so many new contacts and learn so much in such a short space of time. Managed to get some brilliant pointers for our strategy going forward. .

Ranbir Johal, Manager' Accenture

I left feeling highly engaged, motivated and met some really great people along the way. It was an outstanding experience - one of the highlights of my career.

Michael Schein, VP Product Development at the Results Companies

The chance to spend time with the true cream of the crop of the industry was invaluable. The emphasis that this group of leaders places on developing their people was inspiring. I came away with tons of ideas for how to lead by example and help our employees grow at every level.

Dr. Gerwin Zeibig, Head of Customer Care & Quality Management STRATO AG (Germany)

The conferences were full packed with useful and innovative information.

Patrick Louis, VP Sales Center, 1-800-Got-Junk

The game was raised to a quality rarely seen in the past in the industry. The sessions were great, with passionate speakers, valuable topics with best practices and the whole thing perfectly timely managed. I recommend this conference to any call center professionals who desire to raise the bar to higher quality standards.

Rosario Nastasi, Operation Manager XL world (Albania)

I have not even got back and I have already started sharing ideas with my people, trying to involve them into some new activities I have been seeing as possible, because they have been implemented with success by other delegates in different but similar environments. So the essence of this initiative, much more since we have been "rookies" this year, has been to me a "breath of fresh air" a shot of positive energy, committing us in improving our organization on a day by day base. .

Stephanie Pelley, Marketing Manager Blue Ocean Contact Center

The ContactCenterWorld.com Top Performers conference focuses on exactly what we do which is provide outstanding, front line customer service in the contact center. Presentations cover a wide range of topics on customer service best practices, IT, workforce planning and include elements of recruitment, technical innovation and Agent engagement. Our takeaways on how to improve customer service and empower our Agents are endless.

Cristina Georgescu, Call Center Management Competence Call Center SRL (Romania)

This is an event that everybody in call center industry should attend to. It is an unique experience where you can learn a lot of useful things, meet people, share experiences! Thank you for organizing it!

Khairiah Binti Hj Adam of Vads (Malaysia)

Superb Presentation, tips and learning points from the world class speakers, .. there is no other event that can truly show the appreciation and recognition to the people in the contact centre world ... This is the right place and its MAGICAL ! .. Kudos to CCWA organizer :)

Steve Pels Treasurer Australia-Asia-Pacific Customer Contact Management Association (CCMA)

This is a brilliant conference ... . Listening to a broad range of entrants presenting on a wide range of subjects it is impossible not to learn new ideas and gain tips for improving the operation of your contact centre. Another unique aspect of this conference is there are no sponsors, no vendors trying to sell to you - it is just contact centre practitioners sharing ideas in good spirit.

Belinda Sproule Call Centre Group Manager at HCF (Australia)

The Conference was an excellent opportunity to hear from the best in the industry across a broad range of countries and industries. Very worthwhile and much enjoyed!

Marco Angelo C. Burgos Senior Operations Manager - CELCOM A (Telecom Malaysia) Company

Being a part of this conference made me realized that having a 7 year experience in workforce management is still not enough, There are a lot of strategies, processes, different approach and perception as to how to fine tune WORKFORCE planning!, this event was indeed In line with sharing best practices!.

Yu Hasegawa OCN Support Center at NTT-ME Corporation (Japan)

We were very honored to have such a fantastic opportunity to meet amazing people from all over the regions and share practical ideas with them. Plus, we were able to build a network of different industries providing professional contact centers to their customers. They all have inspired us to improve our contact center.

Rick Costa, (Australia)

Just when you thought you know enough about the Contact Centre Industry, an astonishing event such as Contact Centre World Conference absolutely blows you away! I have walked away with not only a wealth of knowledge and hints from various presenters, I have once again walked away with a list of new friends that share the same common challenges and achievements within the same industry from around the world.

Pauline Low, Senior Manager of NTUC Income (Singapore)

We strongly encourage all industry practitioners to be a part of this prestigious event where we gather to network and learn from each other. The sharing of experiences will open our minds to a whole new realm of practices.

Jaclyn Lees, Team Leader - Customer Relations Health Super (Australia)

It was an inspiring event, that was packed full of helpful information and ideas. There was a sense of pride and respect throughout the conference. It was a great opportunity to build relationships with delegates from all over the World and Australia which is fantastic, I've been back for less than a week and have made contact with several of delegates and will continue to do so. There is so much to learn from the other cultures in the greater Australasia.

Fabian Quezada (Australia)

The event was great, I not only learned new tips, but was able to benchmark my organisation against the best in the world, and it has helped me realise we are definitely on our way to becoming a world class contact centre.

Daniel Bergan, St George Bank (Australia)

What an amazing event. It is so powerful to hear from those in the industry who are committed to best practice and enhancing the industry through excellence. I highly recommend the event to anyone who is interested in testing their performance within the industry