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Articles

Dubai Economy has launched a 'Market Dialogue' initiative to broaden its communication with the business community and consumers through advanced technology platform. Read More...
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According to the Ministry, the service reaches all of Turkey’s 81 provinces and has provided more than 80 000 consultations to health workers and citizens since its launch in March. Read More...
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Jasco Enterprise, which offers hosted and on-site contact centre customer experience solutions, has struck a global partnership with the cloud-native contact centre solutions provider Five9. Read More...
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More than 3,000 people in Argyll and Bute have requested support from a coronavirus helpline since its launch 13 weeks ago. Read More...
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From attending phone calls enquiring about coronavirus symptoms, the Nagpur Municipal Corporation’s Covid-19 helpline is now getting complaints regarding people flouting home quarantine norms, venturing out without wearing masks etc. Read More...
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In new role, Kate will head up business development in Alias' rapidly growing Salesforce CRM division Read More...
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PCI Pal payment security solution now rated “Avaya Compliant” with key Avaya Contact Center solutions Read More...
July 1, 2020 12:33 PM
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Commitment to Canadian customer service jobs comes as company marks its 60th anniversary in Canada Read More...
July 1, 2020 11:12 AM
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Results show most contact centers are embracing work changes and expect them to benefit the industry long term Read More...
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The Ministry of Manpower has dealt with more than 3,000 calls during last month. Read More...
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A Birmingham-headquartered outsourcing provider has announced plans to double in size over the next five years following a record period of growth in the UK and abroad. Read More...
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This move towards digital and phone-based customer support has contributed to the call centre industry’s recovery Read More...
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