CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!
Watch our Video with some tips (view here)
ContactCenterWorld - Definition
Phrase: Automatic Number Identification
A telephone network capability that allows the caller’s phone number to be passed on directly to the call center. ANI is delivered from long distance companies. It can also be used to route calls based on where the caller is from.
ContactCenterWorld - Search Results
Your search for 'Automatic Number Identification' has returned 4 search results
4 Records Found
You must be logged in to browse to the rest of the results.
|What is CTI and Why Should Call Centre Invest in CTI|
number locations etc about the caller through automated screen pop ups having this information the agent can communicate professionally with customers in addition to distributing calls call centres and
|Calling Line Identity|
see automatic number identification cli
|Automatic Number Identification|
a telephone network capability that allows the caller's phone number to be passed on directly to the call center ani is delivered from long distance companies it can also be used to route calls based o
|Contact Centre Evolution|
identification number pin and dual tone multi frequency dtmf signalling led to the first truly commercially viable interactive voice response ivr systems all in the name of productivity efficiency and
Upcoming EventsSubmit Event