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ContactCenterWorld - Definition

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Phrase: Automatic Number Identification

Deriviation(s):ANI

Definition:

A telephone network capability that allows the caller’s phone number to be passed on directly to the call center. ANI is delivered from long distance companies. It can also be used to route calls based on where the caller is from.

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What is CTI and Why Should Call Centre Invest in CTI
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number locations etc about the caller through automated screen pop ups having this information the agent can communicate professionally with customers in addition to distributing calls call centres and

Calling Line Identity
/define.aspx?id=44c220e7939e4a56adb652f051322ded
see automatic number identification cli

Automatic Number Identification
/define.aspx?id=02ee0d3f911a426193e0bfddd2829475
a telephone network capability that allows the caller's phone number to be passed on directly to the call center ani is delivered from long distance companies it can also be used to route calls based o

Contact Centre Evolution
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identification number pin and dual tone multi frequency dtmf signalling led to the first truly commercially viable interactive voice response ivr systems all in the name of productivity efficiency and

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