ContactCenterWorld - Definition
Phrase: Automatic Number Identification
A telephone network capability that allows the caller’s phone number to be passed on directly to the call center. ANI is delivered from long distance companies. It can also be used to route calls based on where the caller is from.
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|Automatic Number Identification|
a telephone network capability that allows the caller's phone number to be passed on directly to the call center ani is delivered from long distance companies it can also be used to route calls based o
|Calling Line Identity|
see automatic number identification cli
|Automatic Call Distribution or ACD software working|
an auto call distribution framework ordinarily known as automatic call distribution acd is a communication gadget that answers approaching calls and disperses them inside an association acds frequently
|Contact Centre Evolution|
identification number pin and dual tone multi frequency dtmf signalling led to the first truly commercially viable interactive voice response ivr systems all in the name of productivity efficiency and