Check out The Most Innovative, Highly rated Contact Center World Events EVER!

...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!

Top Ranking Performers

Best Contact Centers in the World 2017

all award winners!

STARTS IN:

LONDON, UK

Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World

...who run centers and take your center to new levels of performance, engage staff, improve service and more!

WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Automatic Number Identification

Deriviation(s):ANI

Definition:

A telephone network capability that allows the caller’s phone number to be passed on directly to the call center. ANI is delivered from long distance companies. It can also be used to route calls based on where the caller is from.

Upcoming Events

Submit Event
Turkey Contact Center Conference & Expo
brings together nearly 1,500 representatives from the sector every year, the first and only sector-oriented expo, in turkey Read More...

Audio Podcasts

Latest Podcasts

from ContactCenterWorld.Com

TopPlace2Work