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ContactCenterWorld - Definition
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Phrase: Automatic Number Identification
Deriviation(s):ANI
Definition:
A telephone network capability that allows the caller’s phone number to be passed on directly to the call center. ANI is delivered from long distance companies. It can also be used to route calls based on where the caller is from.
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Your search for 'Automatic Number Identification' has returned 5 search results
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Your search for 'Automatic Number Identification' has returned 5 search results
5 Records Found
| Automatic Number Identification /define.aspx?id=02ee0d3f911a426193e0bfddd2829475 a telephone network capability that allows the caller's phone number to be passed on directly to the call center ani is delivered from long distance companies it can also be used to route calls based o |
| Calling Line Identity /define.aspx?id=44c220e7939e4a56adb652f051322ded see automatic number identification cli |
| Contact Centre Evolution /view/contact-center-article/contact-centre-evolution.aspx identification number pin and dual tone multi frequency dtmf signalling led to the first truly commercially viable interactive voice response ivr systems all in the name of productivity efficiency and |
| How to Reduce the Risk of Fraud with Your IVR /company/blog/plumvoice/?id=8167af57-8eb3-413a-81c4-8801deb0d0ec automatic number identification ani to validate customer identity the problem with this as a single layer of security is that the device doesn&rsquot define the person or vice versa most people rely on |
| E911 to Reduce Emergency Response Time And Save Lives /view/contact-center-news/e911-to-reduce-emergency-response-time-and-save-lives.aspx number which was previously called in case of emergencies this new integrated system was executed by the national telecommunications regulatory commission in collaboration with the government of domini |
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