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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Benchmark
Deriviation(s):Benchmarking
Definition:
A term referring to a set of statistical standard that can be used for comparison and improvement opportunities. See ContactCenterWorld.com benchmarking study
ContactCenterWorld - Search Results
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Your search for 'Benchmark' has returned 74 search results
February 25, 2021 4:31 PM
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Your search for 'Benchmark' has returned 74 search results
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February 25, 2021 4:31 PM
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| 2021 '16th Annual' ContactCentreWorld Top Ranking Performers Awards /worldawards/ no other award program allows you to benchmark win awards and learn new ideas at the same time as the top ranking performer awards from contact center world awards key dates more info |
| Benchmark /define.aspx?id=07f463ce84904a9f8503942149024267 a term referring to a set of statistical standard that can be used for comparison and improvement opportunities see contactcenterworld com benchmarking study benchmarking |
| businesses are increasing investment in digital channels and artificial intelligence for enhanced customer experiences /view/contact-center-research/businesses-are-increasing-investment-in-digital-channels-and-artificial.aspx benchmark business wave surveyed over 1 000 global contact center decision makers and found a trend among businesses moving towards self service vs agent assisted channels &mdash now 43 percent of busi |
| cxone analytics boosts contact center performance and agility /view/contact-center-news/cxone-analytics-boosts-contact-center-performance-and-agility.aspx benchmark and key performance indicator kpi tracking tools due to sudden and substantial shifts in customer needs and agent work environments and assignments including working from home and increased i |
| Bruce Belfiore /profile/bruce.belfiore/ benchmark portal com bruce belfiore is ceo and senior research executive of benchmarkportal custodian of the world's largest database of contact center metrics which provides benchmarking certification |
| New Verint Research Pinpoints Top Priorities Among Electric Utility Consumers That Improve CX /view/contact-center-research/new-verint-research-pinpoints-top-priorities-among-electric-utility-consumers.aspx benchmark survey of consumer satisfaction with 25 electricity providers and includes csat and nps rankings the report shows which providers deliver winning experiences for each of the four core utility |
| Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR Systems /company/blog/altivon/?id=c6cb03db-b96a-4d3e-8a0c-f152da5c43b8 idaho power took top honors in the 16th annual energy utility benchmark report on interactive voice response ivr systems released july 1 2020 by ivr doctors the 2020 report compares 100 energy utility |
| Jay T /profile/jay.t/ benchmark in the industry specialties cloud based auto dialer call tracking & routing text messaging voice broadcasting ringless voicemail voicemail broadcasting leadsrain offers complete and turnkey c |
| BenchmarkPortal /company/benchmarkportal.aspx benchmarkportal llc benchmarkportal inc benchmarkportal com benchmark portal com bruce belfiore alan pottkotter dru phelps michael john chatterley saraya coufal jeff grossman brian carrington |
| Failed Security Audits Due to Unenforced Digital Identity Policies and Rogue Certificate Authorities are Costly /view/contact-center-research/failed-security-audits-due-to-unenforced-digital-identity-policies-and-rogue.aspx contactcenterworld keyfactor a provider in securing digital identities and the ponemon institute released the 2020 uk edition of the impact of unsecured digital identities a benchmark report exploring |
| Hélène Pielmeier /profile/helene.pielmeier/ benchmark optimize and innovate industry best practices in translation localization interpreting globalization and internationalization csa research common sense advisory is an independent massachusett |
| Medallia Announces Retail Customer Experience Capabilities at NRF 2020 /view/contact-center-news/medallia-announces-powerful-retail-customer-experience-capabilities-at-nrf-2020.aspx benchmark their customer experiences using insights about their nearest competitors or other company locations customers now have a network of social channels and aren&rsquot afraid to share thei |
| Helen Sampson /profile/helen.sampson/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Ventana Research /company/ventana-research.aspx ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on business and technology trend |
| Benchmark Versus Best Agents /tips.aspx?id=7e4ea1aad0024e5ebadfb0391ffd0330 when you are developing your team to achieve high standards of performance find out what makes your best performers the best' by interviewing them and testing their skills use your findings to start se |
| Millennials and Generation Z are Driving the Digital-first Future of Customer Experience /view/contact-center-research/millennials-and-generation-z-are-driving-the-digital-first-future-of-customer.aspx benchmark details how understanding younger generations&rsquo use of and expectations around next generation solutions like artificial intelligence ai and digital channels including private social mess |
| Organizations With Cloud Contact Center Technology Report 18 Percent Higher Customer Satisfaction /view/contact-center-article/organizations-with-cloud-contact-center-technology-report-18-percent-higher.aspx benchmark that companies with all of their contact center technology in the cloud report 18 percent higher customer satisfaction csat based on service experience compared to companies with on premises |
| Organizations With Cloud Contact Center Technology Report 18 Percent Higher Customer Satisfaction /view/contact-center-research/organizations-with-cloud-contact-center-technology-report-18-percent-higher.aspx contactcenterworld nice incontact a nice nasdaq nice business announced per the latest findings of its second annual global research study the 2019 nice incontact customer experience cx transformation |
| Flipkart Tops Forrester's Customer Experience Index India Rankings /view/contact-center-news/flipkart-tops-forresters-customer-experience-index-india-rankings.aspx benchmark the cx quality of 39 brands in six industries this year&rsquos findings show that indian brands improved their cx quality tremendously with 33 of 39 brands delivered good cx up from 19 last y |
| Benchmarking /tips.aspx?id=76dd3eb0d6104408ab956716d257f55a it's great to benchmark against competitors but also benchmark your company against leading contact centers around the world otherwise you could find that you are one of the best in your industries yet |
| NICE Wins Four Globee® Awards for Setting the Industry Benchmark for Excellence /view/contact-center-news/nice-wins-four-globee-awards-for-setting-the-industry-benchmark-for-excellence.aspx benchmark for excellence judges across a broad spectrum of industries from around the world participated and their average scores determined the 2019 award winners the following nice solutions have bee |
| Best Call Of The Month /tips.aspx?id=001bfe7a23894f8f874de2801d485294 to improve quality of calls handled consider having a best call of the month' award which not only motivates but gives a benchmark for how calls should be handled |
| GES Achieves J.D. Power Certification for Chat and Phone Channels /view/contact-center-news/ges-achieves-j.d.-power-certification-for-chat-and-phone-channels.aspx benchmark of a detailed audit of 40 practices including courtesy knowledge and concern for the caller&rsquos issue as well as recruiting training employee engagement management roles responsibilities a |
| New Study Names Top 10 Worst Companies to Call in 2018 /view/contact-center-research/new-study-names-top-10-worst-companies-to-call-in-2018.aspx benchmark of this poor service is placing a customer on hold the data collected over a 12 month period revealed that customers phoning into call centers most frequently report waiting on hold with comp |
| ITsavvy /company/itsavvy.aspx reseller business with an industry leading array of services through its advanced solutions group itsavvy is quickly becoming the benchmark for integrated it products and advanced solutions providers |
| NewVoiceMedia Wins Digital Innovation Award for Speech Analytics Solution /view/contact-center-news/newvoicemedia-wins-digital-innovation-award-for-speech-analytics-solution.aspx benchmark business technology research and advisory services firm providing insights and guidance on mainstream and disruptive technologies through a set of research based offerings presented annually |
| Benchmark Study by Blueshift Finds That AI Marketing Increases Customer Engagement /view/contact-center-research/benchmark-study-by-blueshift-finds-that-ai-marketing-increases-customer.aspx contactcenterworld blueshift an ai powered customer data platform announced the results of the benchmark report analyzing the impact of ai powered marketing campaigns while ai has received a lot |
| Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa /view/contact-center-news/atento-recognized-as-best-customer-service-outsourcer-in-spain-for-its-service-to.aspx benchmark awards for the customer relationship management industry in spain atento services with endesa which began in 2015 receive this recognition thanks to the work of more than 300 agents who provi |
| Trialcard /company/trialcard.aspx benchmark portal center of excellence trialcard incorporated trialcard inc jennifer edmond helen sampson ed jordan pamela chambers makeda smith raemonique blount hilda harrison kiara diaz gerylisse dej |
| Mashreq Bank Wins 'Best Contact Center' Award at Ceremony in Germany /view/contact-center-news/mashreq-bank-wins-best-contact-center-award-at-ceremony-in-germany.aspx benchmark for call centre success across the region and was also recently honoured at the 2018 insights middle east call center awards and the service olympian awards by ethos the bank is also a recipi |
| Aspect Software Ranked at Top of Ventana Research’s 2018 Value Index /view/contact-center-news/aspect-software-ranked-at-top-of-ventana-researchs-2018-value-index-for-contact.aspx contactcenterworld phoenix az usa may 31 2018 aspect software a provider of fully integrated consumer engagement workforce optimization and self service solutions announced that ventana research a benc |
| Allianz Malaysia Engages Dimension Data to Improve Customer Experience /view/contact-center-news/allianz-malaysia-engages-dimension-data-to-improve-customer-experience.aspx benchmark within the highly competitive fsi industry our success was highly dependent on the team&rsquos acute knowledge of industry trends to drive this digital transformation coupled with our proven |
| Concentrix is First Company to Earn 20 Certifications from COPC Inc. /view/contact-center-news/worlds-best-concentrix-is-first-company-to-earn-20-certifications-from-copc-inc..aspx benchmark in adapting the copc standard and demonstrates our ability to drive industry leading results for our clients and staff globally said chris caldwell concentrix president we are extremely proud |
| Municipality Adapts its Approach to Residents’ Complaints /view/contact-center-news/municipality-adapts-its-approach-to-residents-complaints.aspx benchmark complaint tracker and database municipal manager errol mswane explained the intention of rolling out emis was for calls from residents to be logged after which problems could be tracked to th |
| Richard Snow /profile/richard.snow/ vp and research director ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on busi |
| COPC Inc. Appoints Kyle Kennedy /view/contact-center-news/copc-inc.-appoints-kyle-kennedy-as-executive-vice-president-north-america-and.aspx benchmark for high performing customer operations we are thrilled to have kyle join the copc team in this leadership role formerly a copc client kyle brings a high level of expertise in customer experi |
| 40% Helpline Callers Quit Tobacco /view/contact-center-news/40-helpline-callers-quit-tobacco.aspx contactcenterworld new delhi india jan 12 2018 the government has claimed that 40 per cent of a total of 5 179 registered callers to the government national tobacco quit line services the benchmark pro |
| ForeSee E-Government Benchmark Reveals Citizen Experience Dipped Slightly /view/contact-center-news/foresee-e-government-benchmark-reveals-citizen-experience-dipped-slightly-in-q3.aspx benchmark confirms that citizens value the content and online services that government provides said dave lewan author of the foresee experience index fxi e gov and vice president at foresee delivering |
| Marisela Reynoso /profile/marisela.reynoso/ digital marketing coordinator ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on |
| Alaeddine Daghar /profile/alaeddine.daghar/ benchmark analyst webmaster consulting firm to develop best practices in customer experience operational audits benchmarking knowledge sharing triad services consulting firm to develop best practices i |
| Chat in the Contact Center - an Expert Panel Weighs in – Part 1/3 /view/contact-center-article/chat-in-the-contact-center-an-expert-panel-weighs-in-part-13.aspx colin taylor john cockerill contactcenterworld chat in the contact center an expert panel weighs in &ndash part 1 3you may or may not have reviewed comm100&rsquos 2016 livechat benchmark report recentl |
| Workforce Optimization Undergoes Radical Change /view/contact-center-article/workforce-optimization-undergoes-radical-change.aspx richard snow contactcenterworldin today&rsquos intensely competitive markets companies must strive to meet customer expectations during every interaction and interactions occur through many channels ou |
| Nathan Menon /profile/nathan.menon/ service provider including outsourced call centre services allsec technologies ltd allsec technologies limited allsec tech excited about the contact center industry wish to create a benchmark someday |
| Pamela Chambers /profile/pamela.chambers/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Makeda Smith /profile/makeda.smith/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Raemonique Blount /profile/raemonique.blount/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Hilda Harrison /profile/hilda.harrison/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Kiara Diaz /profile/kiara.diaz/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Gerylisse DeJesus /profile/gerylisse.dejesus/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
| Jerikia Fisher /profile/jerikia.fisher/ benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST