ContactCenterWorld - Definition

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Phrase: Benchmark

Deriviation(s):Benchmarking

Definition:

A term referring to a set of statistical standard that can be used for comparison and improvement opportunities. See ContactCenterWorld.com benchmarking study


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Your search for 'Benchmark' has returned 143 search results

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2019 '14th Annual' ContactCentreWorld Top Ranking Performers Awards
/worldawards/
benchmark learn and share from each other in the accompanying masterclass conference sessions at the respective top ranking performers conference champions global awards companies promo reasons slider
Benchmark
/define.aspx?id=07f463ce84904a9f8503942149024267
a term referring to a set of statistical standard that can be used for comparison and improvement opportunities see contactcenterworld com benchmarking study benchmarking
Bruce Belfiore
/profile/bruce.belfiore/
benchmark portal com bruce belfiore is ceo and senior research executive of benchmarkportal custodian of the world's largest database of contact center metrics which provides benchmarking certification
BenchmarkPortal
/company/benchmarkportal.aspx
in the industry benchmarkportal llc benchmarkportal inc benchmarkportal com benchmark portal com bruce belfiore alan pottkotter john chatterley saraya coufal jeff grossman dru phelps brian carrington
the digital achievement gap companies struggle to meet customer expectations
/view/contact-center-research/the-digital-achievement-gap-companies-struggle-to-meet-customer-expectations.aspx
benchmark an index of product usage data from companies using zendesk while good customer service outranks convenience and reputation when people are considering which companies to do business with acc
nice incontact cxone wins 2019 big innovation award
/view/contact-center-news/nice-incontact-cxone-wins-2019-big-innovation-award.aspx
benchmark found that an overwhelming majority &ndash 81 percent &ndash of consumers are likely to switch to a competitor after just one bad customer service experience said paul jarman ceo of nice inco
John Chatterley
/profile.aspx?pid=959de92d0598402abb34d807dea90863
for call center metrics by conducting data drives twice a year to have the most up to date information in the industry benchmarkportal llc benchmarkportal inc benchmarkportal com benchmark portal com
Alan Pottkotter
/profile.aspx?pid=d1b9065bbf3b4343b8a147189d1b2523
for call center metrics by conducting data drives twice a year to have the most up to date information in the industry benchmarkportal llc benchmarkportal inc benchmarkportal com benchmark portal com
New Study Names Top 10 Worst Companies to Call in 2018
/view/contact-center-research/new-study-names-top-10-worst-companies-to-call-in-2018.aspx
benchmark of this poor service is placing a customer on hold the data collected over a 12 month period revealed that customers phoning into call centers most frequently report waiting on hold with comp
ITsavvy
/company/itsavvy.aspx
reseller business with an industry leading array of services through its advanced solutions group itsavvy is quickly becoming the benchmark for integrated it products and advanced solutions providers
Unisecure Announced Workspace VMware Cloud for Modern Management
/blog.aspx?uid=4c880b9a75144cf2b877e6bc0ec1282a&id=f5d213a6-cf8b-4ad0-84fe-b34ec8397934
benchmark in the data center industry in the us this significantly adds to our value proposition in the market when organizations are demanding it transformation without operational overheads and works
Ventana Research
/company/ventana-research.aspx
ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on business and technology trend
NewVoiceMedia Wins Digital Innovation Award for Speech Analytics Solution
/view/contact-center-news/newvoicemedia-wins-digital-innovation-award-for-speech-analytics-solution.aspx
benchmark business technology research and advisory services firm providing insights and guidance on mainstream and disruptive technologies through a set of research based offerings presented annually
Benchmark Study by Blueshift Finds That AI Marketing Increases Customer Engagement
/view/contact-center-research/benchmark-study-by-blueshift-finds-that-ai-marketing-increases-customer.aspx
contactcenterworld blueshift an ai powered customer data platform announced the results of the benchmark report analyzing the impact of ai powered marketing campaigns   while ai has received a lot
Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa
/view/contact-center-news/atento-recognized-as-best-customer-service-outsourcer-in-spain-for-its-service-to.aspx
benchmark awards for the customer relationship management industry in spain atento services with endesa which began in 2015 receive this recognition thanks to the work of more than 300 agents who provi
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground
/view/contact-center-research/nice-incontact-global-study-reveals-digital-channel-use-gaining-ground.aspx
benchmark includes consumers from three countries &ndash united states united kingdom and australia &ndash with year over year results for us 2018 vs 2017 and new benchmark data for uk and australia th
Deb Mallick
/profile/deb.mallick/
benchmark dot info pvt ltd benchmark dot info pvt ltd
RingCentral Selects ThousandEyes Network Intelligence Platform
/view/contact-center-news/ringcentral-enhances-digital-experiences-for-customers-with-thousandeyes-network.aspx
benchmark performance and proactively identify opportunities for application and service performance improvements through historical data collection of performance metrics using thousandeyes apis at ri
Kapture CRM Introduces Contact Center Management to its SAAS Offerings
/view/contact-center-news/kapture-crm-introduces-contact-center-management-to-its-saas-offerings.aspx
benchmark trends and pinpoint areas that require more attention by tracking real time data through kapture&rsquos custom dashboard your company can take immediate actions to improve customer relations
Allan Ross
/profile/a.ross/
benchmark of other outsourcing companies in providing outsourcing solutions globally in january 2016 aptus opened its first operations site in the business district of ortigas center with a 330 seating
Vidianand Emrith
/profile/vidianand.emrith/
benchmark that allows you understand your relative performance in comparison to your potential performance this gap is quantified in terms of business benefit allowing your senior management team to ma
Benchmark Versus Best Agents
/tips.aspx?id=7e4ea1aad0024e5ebadfb0391ffd0330
when you are developing your team to achieve high standards of performance find out what makes your best performers the best' by interviewing them and testing their skills use your findings to start se
GES Achieves J.D. Power Certification for the 10th Year in a Row
/view/contact-center-news/ges-achieves-j.d.-power-certification-for-the-10th-year-in-a-row.aspx
benchmark of the detailed audit of 40 practices that encompass its recruiting training workforce management disaster recovery plans management roles and responsibilities and quality assurance capabilit
Cloudera Recognized for World Class Customer Service and Support
/view/contact-center-news/cloudera-recognized-for-world-class-customer-service-and-support-for-third.aspx
benchmark of service excellence that help businesses ensure that the right organizational structures tooling and systems are in place to meet the evolving demands and business needs of customers my col
Noriel Mendoza
/profile/noriel.mendoza/
benchmark of other outsourcing companies in providing outsourcing solutions globally in january 2016 aptus opened its first operations site in the business district of ortigas center with a 330 seating
Trialcard
/company/trialcard.aspx
benchmark portal center of excellence trialcard incorporated trialcard inc jennifer edmond ed jordan pamela chambers helen sampson makeda smith raemonique blount hilda harrison kiara diaz gerylisse dej
Mashreq Bank Wins 'Best Contact Center' Award at Ceremony in Germany
/view/contact-center-news/mashreq-bank-wins-best-contact-center-award-at-ceremony-in-germany.aspx
benchmark for call centre success across the region and was also recently honoured at the 2018 insights middle east call center awards and the service olympian awards by ethos the bank is also a recipi
Benchmarking
/tips.aspx?id=76dd3eb0d6104408ab956716d257f55a
it's great to benchmark against competitors but also benchmark your company against leading contact centers around the world otherwise you could find that you are one of the best in your industries yet
Aspect Software Ranked at Top of Ventana Research’s 2018 Value Index
/view/contact-center-news/aspect-software-ranked-at-top-of-ventana-researchs-2018-value-index-for-contact.aspx
contactcenterworld phoenix az usa may 31 2018 aspect software a provider of fully integrated consumer engagement workforce optimization and self service solutions announced that ventana research a benc
Allianz Malaysia Engages Dimension Data to Improve Customer Experience
/view/contact-center-news/allianz-malaysia-engages-dimension-data-to-improve-customer-experience.aspx
benchmark within the highly competitive fsi industry our success was highly dependent on the team&rsquos acute knowledge of industry trends to drive this digital transformation coupled with our proven
Ciara Leddy
/profile/ciara.leddy/
benchmark key performance indicators of contact centres in all sectors main areas covered are performance customer satisfaction employee engagement the results form a platform for participants' target
Concentrix is First Company to Earn 20 Certifications from COPC Inc.
/view/contact-center-news/worlds-best-concentrix-is-first-company-to-earn-20-certifications-from-copc-inc..aspx
benchmark in adapting the copc standard and demonstrates our ability to drive industry leading results for our clients and staff globally said chris caldwell concentrix president we are extremely proud
Best Call Of The Month
/tips.aspx?id=001bfe7a23894f8f874de2801d485294
to improve quality of calls handled consider having a best call of the month' award which not only motivates but gives a benchmark for how calls should be handled
Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?
/view/contact-center-article/omnichannel-customer-experiences-do-consumers-and-businesses-see-eye-to-eye.aspx
benchmark study consumers rated customer service 17 percent lower on average across more than 10 channels than businesses rated their own success in meeting customer needs this is an alarming discrepan
Publicis Health’s Contact Center Achieves J.D. Power Certification
/view/contact-center-news/publicis-healths-contact-center-achieves-j.d.-power-certification.aspx
benchmark for customer satisfaction on a survey of customers phrequency customers evaluated the contact center&rsquos performance on factors including customer service representative performance concer
Ben Juson
/profile/ben.juson/
benchmark of other outsourcing companies in providing outsourcing solutions globally in january 2016 aptus opened its first operations site in the business district of ortigas center with a 330 seating
Municipality Adapts its Approach to Residents’ Complaints
/view/contact-center-news/municipality-adapts-its-approach-to-residents-complaints.aspx
benchmark complaint tracker and database municipal manager errol mswane explained the intention of rolling out emis was for calls from residents to be logged after which problems could be tracked to th
Richard Snow
/profile/richard.snow/
vp and research director ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on busi
COPC Inc. Appoints Kyle Kennedy
/view/contact-center-news/copc-inc.-appoints-kyle-kennedy-as-executive-vice-president-north-america-and.aspx
benchmark for high performing customer operations we are thrilled to have kyle join the copc team in this leadership role formerly a copc client kyle brings a high level of expertise in customer experi
40% Helpline Callers Quit Tobacco
/view/contact-center-news/40-helpline-callers-quit-tobacco.aspx
contactcenterworld new delhi india jan 12 2018 the government has claimed that 40 per cent of a total of 5 179 registered callers to the government national tobacco quit line services the benchmark pro
Hélène Pielmeier
/profile/helene.pielmeier/
benchmark optimize and innovate industry best practices in translation localization interpreting globalization and internationalization csa research common sense advisory is an independent massachusett
ForeSee E-Government Benchmark Reveals Citizen Experience Dipped Slightly
/view/contact-center-news/foresee-e-government-benchmark-reveals-citizen-experience-dipped-slightly-in-q3.aspx
benchmark confirms that citizens value the content and online services that government provides said dave lewan author of the foresee experience index fxi e gov and vice president at foresee delivering
Your Customer Service isn’t as Effective as You Think It is, According to New NICE inContact Survey
/view/contact-center-research/your-customer-service-isnt-as-effective-as-you-think-it-is-according-to-new.aspx
benchmark study analyzes how customer service organizations think they are delivering in both agent assisted and self service channels including interactions with contact center agents via phone email
Taner Dursun
/profile.aspx?pid=98af4493b42945c3a5dc191aa186e46e
benchmark that allows you understand your relative performance in comparison to your potential performance this gap is quantified in terms of business benefit allowing your senior management team to ma
Marisela Reynoso
/profile/marisela.reynoso/
digital marketing coordinator ventana research is a benchmark research and advisory services firm they provide guidance to help organizations manage and optimize performance ventana research focuses on
Alaeddine Daghar
/profile/alaeddine.daghar/
benchmark analyst webmaster consulting firm to develop best practices in customer experience operational audits benchmarking knowledge sharing triad services consulting firm to develop best practices i
BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace
/view/contact-center-news/benchmarkportal-joins-nice-incontact-devone-developer-program-adding-automated.aspx
benchmark offering provides automated benchmarking that augments cxone reporting capabilities with regular updates of key performance metrics that managers use for measuring their operational progress
Nexusguard Wins Customer Service Excellence Award
/view/contact-center-news/nexusguard-wins-customer-service-excellence-award-for-fifth-consecutive-year.aspx
benchmark in asia pacific vanessa chen chief strategy officer of nexusguard said for the fifth year in a row the csqs award recognition is a testimony of nexusguard service philosophy to provide custom
Jennifer Edmond
/profile/jennifer.edmond/
benchmark portal center of excellence trialcard offers bpo services to clients in order to bolster the relationships that are forged between pharmaceutical manufacturers and healthcare professionals di
Manu Jain Inaugurates the 500th Xiaomi Service Centre
/view/contact-center-news/manu-jain-inaugurates-the-500th-xiaomi-service-centre.aspx
benchmark for service delivery in india while sales is an important element for most brand after sales is an extremely crucial element for us at xiaomi and we will continue to work harder to make xiaom

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