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ContactCenterWorld - Definition
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Phrase: Compliance
Definition:
Being in a state of agreement with the topic or subject being assessed. Also used with reference to Do Not Call and other industry required legislation.
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Your search for 'Compliance' has returned 2403 search results
Videos
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| verint honors 7 customers achieving remarkable results in customer engagement /view/contact-center-news/verint-honors-7-award-winning-customers-achieving-remarkable-results-in-customer.aspx compliance solutions to accelerate performance says verint&rsquos ryan hollenbeck senior vice president of global marketing and customer experience program executive sponsor we had a record number of a |
| Compliance /define.aspx?id=0b77fbae25da4f6d9289c062606f0bb4 being in a state of agreement with the topic or subject being assessed also used with reference to do not call and other industry required legislation |
| Real-Time Adherence /define.aspx?id=7a318d073c8442d4871fad4711ada455 real time adherence tools available with many of today's workforce scheduling applications can help by automatically alerting managers when agents are out of compliance this makes it possible to flag m |
| Adherence To Schedule /define.aspx?id=ea51d8f2fcc945e0804d48eb83a0b2d3 describes how well agents stick to their planned work schedules may also be referred to as compliance |
| Sabrina Arredondo /profile.aspx?pid=826b23bd56e34f94a175fa6004e69165 compliance and specialized patient representatives our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years |
| veeva announces new mobile and ai innovations in veeva crm /view/contact-center-news/veeva-announces-new-mobile-and-ai-innovations-in-veeva-crm.aspx contactcenterworld philadelphia pa usa may 14 2019 veeva systems nyse veev announced two new innovations in veeva crm that continue to advance compliance and digital engagement in the life sciences ind |
| hotelbeds selects vonage's newvoicemedia contact center solution /view/contact-center-news/hotelbeds-selects-vonages-newvoicemedia-contact-center-solution-to-transform.aspx compliance and workforce management through its pre integrated partners hotelbeds also wanted a flexible and scalable solution which could be rolled out to other business functions paul anthony chief i |
| Choosing the Best Call Recorder for your Healthcare Business /company/blog/numonix/?id=f721d68d-41e1-4a3f-961b-df82df3d325f the healthcare industry is heavily regulated requiring compliance to laws that protect patient medical records and other personal information enacted in 1996 hipaa health insurance portability and acco |
| 8x8 appoints chief information security officer and completes fisma nist compliance audit /view/contact-center-news/8x8-appoints-chief-information-security-officer-and-completes-stringent-fismanist.aspx compliance audit by a federally certified auditor armer brings over 20 years of cybersecurity and information technology leadership experience to 8x8 in the areas of data privacy intellectual property |
| ini sureconnect callback solution now rated “avaya compliant” /view/contact-center-news/ini-sureconnect-callback-solution-now-rated-avaya-compliant.aspx compliance tested by avaya for compatibility with the avaya ix contact center component avaya aurar experience portal 7 2 with ini sureconnect avaya contact center customers can provide their callers w |
| semafone provides call and contact center payment security with pa dss certification /view/contact-center-news/semafone-provides-unmatched-call-and-contact-center-payment-security-with-pa-dss.aspx contactcenterworld boston ma usa and guilford uk may 7 2019 semafone a provider of data security and compliance solutions for call and contact centers announced that their flagship solution cardprotect |
| trai sends directions to five msos for violating customer service norms /view/contact-center-news/trai-sends-directions-to-five-msos-for-violating-customer-service-norms.aspx contactcenterworld kolkata india may 6 2019 in its latest move to ensure proper customer service and stringent compliance with the new regulatory framework the telecom regulatory authority of india tra |
| westpac rolling out red chatbot to all customers /view/contact-center-news/westpac-rolling-out-red-chatbot-to-all-customers.aspx compliance obligations explained george frazis chief executive of westpac&rsquos consumer bank late last year a number of banks use chatbots to answer staff and customer questions ubank used ibm watson |
| singlepoint to acquire general revenue corporation from navient /view/contact-center-news/singlepoint-to-acquire-general-revenue-corporation-from-navient.aspx compliance driven best in class customer engagement and receivables management services to our clients said singlepoint&rsquos president & ceo jonathan finley the tenured and highly successful emplo |
| ubiquity global services leases 30k sf call center in wilkes barre pa /view/contact-center-news/ubiquity-global-services-leases-30k-sf-call-center-in-wilkes-barre-pa.aspx compliance solution that includes fraud investigations and dispute and chargeback management the facility is owned by mericle development northeastern pennsylvania is the perfect location to help us co |
| semafone achieves pa dss certification for contact center payment security /view/contact-center-news/semafone-achieves-pa-dss-certification-for-contact-center-payment-security.aspx contactcenterworld semafone a provider of data security and compliance solutions for call and contact centers announced that their flagship solution cardprotect version 4 is now validated by the paymen |
| Violeta Burany /profile.aspx?pid=ed132fb0691f43c79bb475252ea48b2a regulatory and compliance director telmax telmax |
| Omni Channel Communication Complaint Management System /blog/cheena/?id=4152fa1c-30bf-466a-b96e-13b3161fef48 compliance for a seamless customer experiencethe omni channel communication solution incorporates configurable form templates with logical business process management to provide a seamless and positive |
| Jaya Saputra /profile/jaya.saputra/ partner governance & compliance lead we are a technology platform that empowers millions of merchant and consumers to participate in future of commerce i e online commerce digital goods services fintec |
| tcn launches new natural language compliance tool /view/contact-center-news/tcn-launches-new-natural-language-compliance-tool-for-its-comprehensive-cloud.aspx compliance a new addition to tcn existing compliance suite tcn new intuitive natural language tool enables contact centers and compliance officers to create and add customizable rules that fit the comp |
| Firda Widayanti /profile/firda.widayanti/ partner governance & compliance we are a technology platform that empowers millions of merchant and consumers to participate in future of commerce i e online commerce digital goods services fintech etc |
| nexj systems revamps crm with ibm hybrid cloud platform /view/contact-center-news/nexj-systems-revamps-industry-leading-crm-with-ibm-hybrid-cloud-platform.aspx compliance and security across multiple dispersed data sources nexj needed a hybrid cloud strategy to support its crm platform nexj chose ibm cloud private due to ibm experience designing hybrid cloud |
| new features in glocom 5 3 improve user experience security and gui /view/contact-center-news/new-features-in-glocom-5.3-improve-user-experience-security-and-gui.aspx compliance with support for remote dtmf is an added security feature to protect a caller&rsquos credit card number other features such as custom parking lots department filtering and sennheiser i |
| preventing dual tone multi frequency dtmf bleed for pci dss compliance /view/contact-center-article/preventing-dual-tone-multi-frequency-dtmf-bleed-for-pci-dss-compliance.aspx compliance with these regulations but what many do not realize is that not all dtmf masking implementations are fool proof in fact some forms of dtmf masking can include technical risks that must be mi |
| key ivr partners with irish voip provider ip telecom /view/contact-center-news/key-ivr-partners-with-irish-voip-provider-ip-telecom-in-250000-deal.aspx compliance around secure online payments and out of hours online payment processing in a pci compliant way is so intricate and potentially perilous for businesses partnering with key ivr means we are g |
| Chantal Van As /profile/chantal.van.as/ compliance officer wns global services is a large global business process outsourcing company headquartered in mumbai india wns formerly stood for world network services wns global services uk ltd wns |
| Daniel david iyan Nababan /profile/d.nababan/ compliance audit and corporate secretary and the object for a routine inspection of the external auditors conducted by bank indonesia bpkp and cpc as well as the international auditors asiamoney magazi |
| Ahadini Arifannisa /profile/ahadini.arifannisa/ compliance audit and corporate secretary and the object for a routine inspection of the external auditors conducted by bank indonesia bpkp and cpc as well as the international auditors asiamoney magazi |
| Edwin Oka Arifianto /profile/e.arifianto/ compliance audit and corporate secretary and the object for a routine inspection of the external auditors conducted by bank indonesia bpkp and cpc as well as the international auditors asiamoney magazi |
| Kimberley Young /profile.aspx?pid=d5cd2661a8c34e8db155cb7fc1b57038 compliance and specialized patient representatives our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years |
| Deonte Williams /profile.aspx?pid=cbd4aa6af58548e9b67b50470f383602 compliance and specialized patient representatives our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years |
| Diaz Putra Pamungkas /profile/diaz.putra.pamungkas/ compliance audit and corporate secretary and the object for a routine inspection of the external auditors conducted by bank indonesia bpkp and cpc as well as the international auditors asiamoney magazi |
| April’s Regulation & Compliance Update from the DMA’s Contact Centre Council /company/blog/channeldoctors/?id=18cf7dae-73b6-4b1a-98af-2ca6676767f1 each month channel doctors&rsquo steve sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the direct marketing associ |
| NICE Systems /company/nice-systems.aspx compliance and enhance safety and security nice serves over 25 000 organizations in the enterprise and security sectors representing a variety of sizes and industries in more than 150 countries and inc |
| contact centers can protect caller privacy and curb fraud with ini securepaymentassistant /view/contact-center-news/contact-centers-can-protect-caller-privacy-and-curb-fraud-with.aspx compliance regardless of how trustworthy an agent may be giving an agent your credit card number over the phone feels risky to most people we designed ini securepaymentassistant to reassure calle |
| allpay and eckoh celebrate the success of their syndicated pci dss payment solution /view/contact-center-news/allpay-and-eckoh-celebrate-the-success-of-their-syndicated-pci-dss-payment.aspx contactcenterworld eckoh developed its callguard solution to meet the needs of today&rsquos contact centres and the challenges of achieving and maintaining pci dss compliance eckoh supply this solution |
| Why Stereo (vs Mono Call Recording Matters /company/blog/numonix/?id=bae33b30-5221-4106-8f55-d65d79acdfa7 compliance &ndash in order to prove what was or was not said on the call or over skype for business for example stereo recording enables you to single out your agent&rsquos voice to accurately verify c |
| world fuel services connects with box /view/contact-center-news/world-fuel-services-connects-its-global-workforce-and-reimagines-digital-customer.aspx compliance requirements collaboration and integration are key tenants of our it strategy connecting people and content across geographies empowers our employees to work more efficiently and collaborati |
| Sysnet Global Solutions /company/sysnet-global-solutions.aspx established in 1989 sysnet global solutions provides payment card industry cybersecurity and compliance solutions that help businesses to improve security and acquiring organizations to reduce risk hea |
| Bill Irvine /profile/bill.irvine/ ivr technology group's passion is to connect people to information in order to help companies improve customer experiences ivr builds secure voice and text applications and focuses on compliance data s |
| atos and google cloud inaugurate artificial intelligence lab in france /view/contact-center-news/atos-and-google-cloud-inaugurate-unique-artificial-intelligence-lab-in-france.aspx compliance with the european regulation on the protection of personal data thierry breton chairman and ceo of atos said in order for france to continue to play a key role in the information space it ha |
| How to Mitigate Conduct Risk with Back Office Workforce Optimisation Technology /company/blog/businesssystemsuk/?id=b5420e74-f66d-4cf1-9679-c8946416f9a3 compliance with statutory standards more generally bodies like the uk&rsquos fca have pursued policies of reducing conduct risk demanding that organisations under their remit proactively pursue better |
| evolve ip acquires jog ai /view/contact-center-news/evolve-ip-acquires-jog.ai-leading-speech-analytics-and-natural-language.aspx compliance driven particularly in healthcare finance and legal the services that jog ai provides will not only make their jobs better it will provide them with additional levels of confidence when deal |
| Ahmad Zamzam /profile/ahmad.zamzam/ compliance audit and corporate secretary and the object for a routine inspection of the external auditors conducted by bank indonesia bpkp and cpc as well as the international auditors asiamoney magazi |
| utilita closes newcastle call centre but toto energy opens in its place /view/contact-center-news/utilita-closes-newcastle-call-centre-but-toto-energy-opens-in-its-place.aspx compliance and administration roles everything will be done up here brighton based toto energy is one of a number of new energy companies that have sprung up in recent years meanwhile utilita which was |
| security and privacy are top concerns for customer service interactions /view/contact-center-research/security-and-privacy-are-top-concerns-for-customer-service-interactions.aspx contactcenterworld cgs a global provider of business applications enterprise learning and outsourcing services announced the findings from its 2019 cgs customer service security and compliance survey t |
| cgs partners with verint to enhance financial institutions' existing compliance infrastructure /view/contact-center-news/cgs-partners-with-verint-to-enhance-financial-institutions-existing-compliance.aspx contactcenterworld new york ny usa march 2019 cgs a global provider of business applications enterprise learning and outsourcing services announced it has joined a financial compliance partner program |
| Shawntavia Turman /profile.aspx?pid=6027fc34f8d243ca98439936bf6dad36 compliance and specialized patient representatives our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years |
| really simple systems crm announces the release of its integration with microsoft azure /view/contact-center-news/really-simple-systems-crm-announces-the-release-of-its-integration-with-microsoft.aspx compliance really simple systems integration with the microsoft azure active directory comes at a time when data security is rarely out of the headlines the development helps support compliance with th |
| Paul Gray /profile/paul.gray/ compliance with internal procedures and regulatory requirements svl business solutions was one of nice systems' first platinum partners and has customers in diverse industry sectors including financial |
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