ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Coaching

Definition:

A strategy implemented by the contact center to improve productivity, and employee loyalty by constantly traning and providing educated guidance to employees.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Coaching' has returned 391 search results

Conference Gallery

273 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6
 
Coaching
/define.aspx?id=1175b317c9914d098e15adad7f7c6ea2
a strategy implemented by the contact center to improve productivity and employee loyalty by constantly traning and providing educated guidance to employees
Customer Service Manager
/job-app-show-posting.aspx?JobID=d7ea198c-08b2-4b56-8a93-3adedfd4ab3d
coaching and developing your team leaders to deliver a positive engaging environment where innovation and best practice are shared and developed each and every day building for the future you and your
Learning & Development Manager/ Training Manager
/job-app-show-posting.aspx?JobID=195b39c8-f8ef-45c6-ab41-7a7e5809d39d
coaching sessions against kpi&rsquos look at innovate ways to promote coaching and training within a multiskilled and multicultural setting work collaboratively with all members of the team and the wid
Christopher Wallace
/profile.aspx?pid=196e5ada4c284b77a8b562622fc755bf
ceo sales coach growth focused sales coaching and consulting for ceo presidents and owners who rely on a sales force or multi channel sales organization that includes a sales force wide breadth of expe
Maghur Aharul
/profile.aspx?pid=08e7bd8c55814fd4b321d015afc7a430
administrative academic director euro english center euro english center experienced academic director with a demonstrated history of working in the education management industry skilled in coaching sa
sharpen technologies introduces agent experience score
/view/contact-center-news/sharpen-technologies-introduces-agent-experience-score-to-re-define-contact.aspx
coaching opportunities at the right time by combining axs with intelligent coaching tools we&rsquore helping managers develop the agents they count on to take care of their customers contactcenterworld
Stella Connect
/company/stella-connect.aspx
agents and team leaders in real time via streams dashboards and performance leaderboards this agent focused approach motivates and engages front line teams and transforms coaching and qa programs
Andy Barker
/profile/andy.barker/
director my name is andy barker i run andy barker coaching ltd along with the valuable contribution of several wonderful and clever collaborators i'm a certified coach and trainer with a diverse workin
Dick Bucci
/profile/dick.bucci/
and coaching intelligent desktops customer relationship management predictive dialing interaction recording workforce management performance management customer satisfaction surveys and public safety
Call Center Training Program Part 3: Materials and Modules
/company/blog/specialtyansweringservice/?id=6c81a584-f0af-4438-b874-a0741a463c1a
coaching for a specific issue faith and trust are great however seeing is believing a considerable amount of accountability for how things go when a new csr hits the floor falls on trainers and supervi
Debbie Walker
/profile/debbie.walker/
with over 20 years in the contact centre industry i have extensive experience managing and training teams where i have been afforded the opportunity to leverage my strong organizational problem solving
Trunkside Recording
/tips.aspx?id=b68762d575d347e08241b33091a8f1a3
recording this offers an objective way to measure performance against the customer experience and to offer additional coaching or support to agents to hone and improve skills where necessary
Irine Lopez
/profile/irine.lopez/
director consultancy for new business operations and manager coaching providing training and how to run a contact centre ilo simple solutions sdn bhd consultancy for new business operations and manager
Tereeza Ballantine
/profile/t.ballantine/
coaching individual and team coaching windsor training & coaching we focus on five areas 1 offer nbi job skill and adult brain profiles to ensure that companies make the right hiring decisions retain
Sharon Evans
/profile/sharon.evans/
head of customer services admiral cleaning supplies admiral cleaning supplies i believe in developing and leading people by creating an inclusive coaching environment i believe the values of a busines
Giokniwati Sian Giok
/profile/g.sian.giok/
associate partner people and organizational development thru business consulting training & coaching leny astrid & associates people and organizational development thru business consulting training & c
Claudette Smith
/profile/claudette.smith/
i have been in the call center industry 20 years i have experience in project management data and speech analytics journey mapping coaching and development plus scripting
Jason Forrest
/profile/jason.forrest/
coaching and accountability rather than short term training this belief system has led to accolades for fpg the most notable of which was their placement on the 2016 inc 5000 list the most prestigiou
Wail AbdelRahim
/profile/wail.abdelrahim/
coaching mentoring and providing sales service tips to help agents excel worked with and consulted many companies in various sectors such as cable internet mobility i t management consulting real es
Kevin Beales
/profile/kevin.beales/
ceo refract empowers managers coaches and qa teams to add tags and comments to teachable moments of recorded calls skip between them in coaching and feedback create libraries of best practice and deliv
Greg Crowsen
/profile.aspx?pid=15aae4e9a108453383ff069b79feefb3
coaching executive search and placements and training and facilitation forte advisory services offer a complete suite of solutions aimed to improve business competitiveness through the optimisation of
Linda Simonsen
/profile/linda.simonsen/
coaching & mentoring at futurepeople we're passionate about the role that contact centres play in customer engagement creating brand advocates in each and every interaction our focus is on the people a
Stuart Harris
/profile.aspx?pid=10abb62ffb624c8fb57a7e2e6514bca2
coaching programmes for people in sales customer service and management roles he has turned around under performing sales teams developed and introduced a 5 star customer service programme and worked
Ivy Meadors
/profile.aspx?pid=f0d39bbac26841159d42557c7d969ae3
coaching consulting conferences one to three day programs and professional speaking for events and retreats contact centers service desks help desks web service portals and other business touch points
Kaylee Jordan
/profile/kaylee.jordan/
career transition specialist career guidance counselor rebecca le vine rebecca le vine career transition coaching services by rebecca le vine will helps you to achieve your career goals career counseli
Emotional Intelligence: The Key to Keeping Your Customers
/company/blog/teleperformance/?id=6de83922-8d41-4d64-a15f-2a133af7cb78
coaching and emotional intelligence training to be able to form a connection with their customers better it&rsquos important to know that mastery or knowledge of the product or service is better topped
Recruitment And Selection
/tips.aspx?id=52d49f9f48fd48549ebfccf57e7bcd17
thinking of training more as coaching this will ensure that people are right up to speed with the skills that they need to speak with people on the phone jane owen sales director skillsarena
Centene Corporation
/company/centene-corporation.aspx
centene corporation complete leader in 24 7 telephonic nursing triage behaviorral health answering services and pro active healthy lifestyle coaching darrell mchenry theresa vogt stanley alexander
10 Questions to Ask Before Buying/Upgrading a Call Recorder
/company/blog/orecx/?id=6ef61018-a2e5-418f-9ca2-c12d6d9d68db
coaching agreements report filtering am i considering the needs of all my constituents managers business users technical staff how long will you have to wait for the implementation to get started how l
Jacqueline Naughton
/profile/j.naughton/
founder byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc solution delivery byc provides outsour
Ripan Choudhary
/profile/ripan.choudhary/
coaching in delhi top coaching institute for ias in delhi best coaching for ias in delhi upsc coaching in delhi classic ias academy is a unit of classic group a well established business group which ha
Beata Hoffmann
/profile.aspx?pid=d5b9e3b23196421397faeabf72581d1d
management churn prevention complaints management change management project management business process management coaching for customer service contact center telesales managers and supervisors
Robert C. Davis and Associates Partners with TouchPoint One
/view/contact-center-news/robert-c.-davis-and-associates-partners-with-touchpoint-one.aspx
coaching tactics into the solution it is one thing to have data using that data to drive behavioral change through coaching and development creates the perfect combination for our companies he said rcd
Kelly Archibald
/profile/kelly.archibald/
coaching whether you are looking to promote your business yourself or are looking to have a better presentation we are here to help you it is our desire to help you send the right message speak volume
Luis Marrero
/profile/luis.marrero/
coaching services and improves team and organizational performance through collaborative processes our specialty is supporting individuals teams and organizations identify and remove human related obst
Zina Suissa
/profile/zina.suissa/
president resonance executive & team coaching resonance executive & team coaching i am an executive coach and looking to provide my services to others i have experience in executive leadership team coa
Dynamic Recovery Solutions Implements CallMiner Speech Analytics
/view/contact-center-news/dynamic-recovery-solutions-implements-callminer-speech-analytics-to-offer.aspx
coaching and performance dynamic recovery solutions is a nationally licensed performer in late stage collection recovery services specializing in post charge off collections their goal is to maximize c
Don’t Just Record Your Agents
/tips.aspx?id=9c727b4b47c343af93f338057f52b89a
get a product that is easy to use that records automatically but then lets you learn from those recordings and easily build training and coaching down to the agent ron strandin of envision telephony
Ember and CallMiner Automate Quality Management at VitalityHealth
/view/contact-center-news/ember-and-callminer-automate-quality-management-at-vitalityhealth.aspx
coaching frank sherlock the uk general manager at callminer sees this managed approach as a highly effective way for customers to benefit from the company&rsquos best in class technology ember&rsquos b
Haroun Fortuin
/profile/haroun.fortuin/
coaching microsoft word sales and retail strong sales professional with great people skills ability to motivate and create an environment where employees are put first looking for a company where emplo
Remote Agents: Making That System Work With Workforce Management
/company/blog/monetsoftware/?id=dba12712-0dca-4cbd-8216-5146b0af9aad
coaching and training programs and communicate with other agents to answer questions or solve problems telecommuting also works only if agents can do everything at home that they can do in the office a
Mark Ackers
/profile/mark.ackers/
business dev refract empowers managers coaches and qa teams to add tags and comments to teachable moments of recorded calls skip between them in coaching and feedback create libraries of best practice
Luis Robles
/profile/luis.robles/
working as a consultant for aesbus my career highlights go specialize in operations practices development effective coaching and team building practices quality assurance development coaching and
ResQ Call Centre Strengthens Team as It Continues to Expand
/view/contact-center-news/resq-call-centre-strengthens-team-as-it-continues-to-expand.aspx
coaching and account leaders with a number of agents being seconded to team leader in their first step onto the management ladder gill marchbank owner and chief operating officer for resq said we&rsquo
Constanta Lupu
/profile/constanta.lupu/
development coaching mentoring strong stakeholder management communication analytical problem solving and ability to drive towards the big picture budgets forecasting operations management
Rajakumarasamy Rajaratnam
/profile.aspx?pid=0ee534789ea44bfeac040e9965332455
to assess the learning needs of the employees developing training programmes preparing training budget training mis conducting training audit and providing feedback & coaching post workshops
The Value of Continuous, Insights-Driven Agent Feedback
/view/contact-center-article/the-value-of-continuous-insights-driven-agent-feedback.aspx
coaching and training requires having the right system to turn team insights into real feedback that agents can use to empower agents in your contact center operations we recommend a full circle approa
Team Leaders
/tips.aspx?id=5fb5c1d806a249f8aac88b3928f5353b
consider taking your team leaders off the phones and dedicate their time to support their team through coaching monitoring training motivating etc all too often team leaders are asked to take greater r
Tom Ferry International Partners with Contactually to Provide Customized CRM to Members and Subscribers
/view/contact-center-news/tom-ferry-international-partners-with-contactually-to-provide-customized-crm-to.aspx
contactcenterworld irvine ca usa aug 9 2018 tom ferry international a real estate coaching company announces the debut of the tom ferry crm powered by contactually it becomes part of the hub a new all
5 Coaching Techniques That Will Move the Needle
/company/blog/fcr/?id=64450553-45ea-42ae-82c8-04c04918f70a
this article was originally published on the icmi blog on june 13 2018 click here to read the original while i&rsquove certainly had my share of coaching conversations in my career while working to hel

Upcoming Events

Submit Event
International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 1
 344 
Share