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ContactCenterWorld - Definition
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Phrase: Coaching
Definition:
A strategy implemented by the contact center to improve productivity, and employee loyalty by constantly traning and providing educated guidance to employees.
ContactCenterWorld - Search Results
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Your search for 'Coaching' has returned 457 search results
April 24, 2018 5:00 AM
325 Records Found
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Your search for 'Coaching' has returned 457 search results
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April 24, 2018 5:00 AM
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7
| Miguel de Alzaa /profile.aspx?pid=3b3c3047fc5b4345a539933cac384482 quality manager workway s a workway s a quality management coaching speechs social media marketing information systems annalysis |
| nice announces adaptive workforce optimization 2 0 /view/contact-center-news/nice-announces-adaptive-workforce-optimization-2.0-to-drive-employee-engagement.aspx coaching to improve employee engagement a cloud native solution that can be integrated as part of nice cxone platform the new version is rapidly deployable and consistently delivers new features and fu |
| Trainer /job-app-show-posting.aspx?JobID=d09dbca0-4be1-476b-a8e2-53bd966653f5 coaching support you will also identify training needs and planning programmes the ideal candidate will have the ability to think outside of the box and be able to regularly review and improve and upda |
| Team Manager – 6-9 Month FTC /job-app-show-posting.aspx?JobID=6ce07324-5520-451e-8bd2-5fe3afe2f943 coaching and engaging your teams a team leader is responsible for their team ensuring that they understand the importance of their role within the business and are advocates for the brand you will be r |
| Complaints Manager /job-app-show-posting.aspx?JobID=602dd561-c1fd-4a16-ad7a-7eeedf1e6a20 coaching and development skillset with a professional and ethical approach to delivering targets individuals who can demonstrate success within a target driven capacity with first hand experience withi |
| Team Leader /job-app-show-posting.aspx?JobID=93eab373-aba0-46c3-bf7e-efe4809e1dc1 coaching and engaging their teams in achieving their performance metrics and balancing the sales and service focus of each team member a team leader is responsible for their team ensuring that they und |
| Head of Contact Centre Operations /job-app-show-posting.aspx?JobID=718845ba-274c-4edc-90bf-40886ed2f519 coaching of collaborators to boost sales optimise the quality of service provided to customers and continuously improve the efficiency of the operations whilst developing people engagement and respecti |
| h Chin /profile.aspx?pid=5c1816ea29674c79a074d296d0fe16aa consultant provide a range of services that include the following recruitment training workflow it & telephony support database design coaching kpi creation and monitoring training manuals sla analysis |
| Trainer /job-app-show-posting.aspx?JobID=39e6c296-25a4-4d34-9748-308c999edf37 coaching support you will also identify training needs and planning programmes you will also be tasked to organise and facilitate recruitment assessment centres for the customer service centre the idea |
| consilium introduces unirsm to replace end of sale cisco rsm /view/contact-center-news/consilium-introduces-unirsm-to-replace-end-of-sale-cisco-rsm.aspx coaching functions for remote supervisors and managers as well as organizations with outsourced contact centers consilium innovation technology labs had active participation from cisco product engineer |
| p&o cruises and cunard create 38 strong helpdesk team /view/contact-center-news/po-cruises-and-cunard-create-38-strong-helpdesk-team.aspx coaching and online training p&o cruises sales and distribution vice president alex delamere white said the creation of a travel agent helpdesk will provide greater transparency to help us transform |
| Andy Barker /profile/andy.barker/ director my name is andy barker i run andy barker coaching ltd along with the valuable contribution of several wonderful and clever collaborators i'm a certified coach and trainer with a diverse workin |
| Sayed Hassan /profile/sayed.hassan/ coaching and development manager hsbc holdings plc is a public limited company incorporated in england and wales in 1990 and headquartered in london since 1993 hsbc service delivery hsbc holdings plc i |
| Kelly Archibald /profile/kelly.archibald/ coaching whether you are looking to promote your business yourself or are looking to have a better presentation we are here to help you it is our desire to help you send the right message speak volume |
| Dick Bucci /profile/dick.bucci/ and coaching intelligent desktops customer relationship management predictive dialing interaction recording workforce management performance management customer satisfaction surveys and public safety |
| 5 Ways to Maintain the Quality of your Customer Service /company/blog/selectvoicecom/?id=96dca817-b91d-498a-8dd1-dba7050e812d coaching agent training should never stop after the onboarding process by providing agents ongoing training and coaching you can help improve performance in all areas of customer service operations con |
| Robert Bezuidenhout /profile/robert.bezuidenhout/ call centre bpo operations provide a range of services that include the following recruitment training workflow it & telephony support database design coaching kpi creation and monitoring training manu |
| Tereeza Ballantine /profile/t.ballantine/ coaching individual and team coaching windsor training & coaching we focus on five areas 1 offer nbi job skill and adult brain profiles to ensure that companies make the right hiring decisions retain |
| Divinia Fernandes Esch /profile/divinia.fernandes.esch/ learning & development specialist we design and deliver high impact developmental programmes and provide exceptional quality professional development and coaching services combined with evaluation stra |
| Darrell McHenry /profile.aspx?pid=cf699d4589984f02b9e13bba380ee19a director complete leader in 24 7 telephonic nursing triage behaviorral health answering services and pro active healthy lifestyle coaching centene corporation complete leader in 24 7 telephonic nursing |
| Candice Naidoo /profile/candice.naidoo/ e solutions liaison coaching consulting outsourcing askosca com coaching consulting outsourcing askosca com pty ltd askosca pty ltd e solutions liaison at askosa com exceptional service to askosca pty |
| Derek Finch /profile/derek.finch/ and an appoint board member to 2 charities reviewing process procedure analysis coaching and technology across australia and asia happy to consider pro bono work for charities and not for profit |
| Julie Younkin /profile/julie.younkin/ owner providing learning and development consulting training and coaching services to contact centers specifically at the leadership level julie younkin llc providing learning and development consultin |
| Ivy Meadors /profile.aspx?pid=f0d39bbac26841159d42557c7d969ae3 coaching consulting conferences one to three day programs and professional speaking for events and retreats contact centers service desks help desks web service portals and other business touch points |
| Stuart Harris /profile.aspx?pid=10abb62ffb624c8fb57a7e2e6514bca2 coaching programmes for people in sales customer service and management roles he has turned around under performing sales teams developed and introduced a 5 star customer service programme and worked |
| Coaching /define.aspx?id=1175b317c9914d098e15adad7f7c6ea2 a strategy implemented by the contact center to improve productivity and employee loyalty by constantly traning and providing educated guidance to employees |
| Sandeep Singh /profile.aspx?pid=e48a1fc365c94affb8d3afdb673e7b22 director statesman academy is an leading and comprehensive academy for csir ugc net coaching exam that providing you a platform for achieve your goal of success in india our also provide full study mat |
| Zwelibanzi Gumpo /profile/zwelibanzi.gumpo/ quality evaluator byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc aqua solutions byc provides |
| Contact Center Training and Quality – They Belong Together /company/blog/fcr/?id=3758f070-5a76-492e-8e5f-b718f5d400bb coaching and development be left exclusively to the quality team or should training have an ongoing role in this on the flip side can the quality team do more to help in the onboarding process in this |
| Linda Simonsen /profile/linda.simonsen/ coaching & mentoring at futurepeople we're passionate about the role that contact centres play in customer engagement creating brand advocates in each and every interaction our focus is on the people a |
| Manfred Stockmann /profile/manfred.stockmann/ owner c m b s is a consutancy specialised to enable your organization mastering its change processes and strenghten its management staff by offering mental performance coaching and programs for persona |
| Sharon Oatway /profile/sharon.oatway/ coaching support coupled with online training sustains performance cross channel monitoring – calls emails web chat – makes it possible to focus on key areas of opportunity highly recommended by severa |
| Ziyanda Yabo /profile/ziyanda.yabo/ quality auditor byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc aqua solutions byc provides ou |
| Greg Crowsen /profile.aspx?pid=15aae4e9a108453383ff069b79feefb3 coaching executive search and placements and training and facilitation forte advisory services offer a complete suite of solutions aimed to improve business competitiveness through the optimisation of |
| Special Helpline for School Students /view/contact-center-news/special-helpline-for-school-students.aspx coaching for neet the mci state government health dept should send out circulars to all schools which have 11 12 classes after graduating too many students find it tough to secure jobs so helpline memb |
| 5 Steps to Boosting Your Inside Sales Conversions /company/blog/talkdesk/?id=7f294d62-113b-4537-b1af-645dfe98771e coaching inside sales professionals only spend 33 of their time actively selling the rest of their time is spent on activities like updating multiple crm and sales tools leaving repetitive voicemails a |
| Unathi Ndodana /profile/unathi.ndodana/ quality evaluator byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc aqua solutions byc provides |
| Rick Johnson /profile.aspx?pid=2fd71f10227d4ff6aefd721c5ff38d37 coaching and maturing organizations and his experienced and professional staff have won him the great respect of his peers and employees rick motivates his staff to achieve superior performance in meet |
| Verint Announces the Release of It's Automated Quality Management Solution /view/contact-center-news/verint-automation-changes-how-customer-engagement-industry-thinks-about-quality.aspx coaching empowering organizations to use advanced automation is a customer engagement game changer we have transformed our existing quality management solution by enabling all contact center calls |
| Announcing Talkdesk for Sales /company/blog/talkdesk/?id=4259478f-87c4-4ebb-b868-ae510f2e1c9c coaching opportunities that will accelerate the growth of current reps and the onboarding of new reps here&rsquos a list of some of talkdesk&rsquos next generation features that are included in the tal |
| Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey /view/contact-center-news/serenova-acquires-telstrat-to-accelerate-performance-and-drive-engagement-across.aspx coaching and training needs by adding telstrat&rsquos engage workforce optimization wfo product line to the serenova portfolio customers now have access to native easy to use world class wfo capabiliti |
| Shaun Saunders /profile/shaun.saunders/ coaching and mentoring personal development & growth change management regulatory & compliance requirements analysis strategic planning sales & marketing banking and workforce management i have had th |
| Jacqueline Naughton /profile/j.naughton/ founder byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc solution delivery byc provides outsour |
| Clint Crowster /profile.aspx?pid=ba5880be088b4cc6b69d32cdc0f25722 ceo coaching consulting outsourcing askosca pty ltd coaching consulting outsourcing askosca com pty ltd askosca pty ltd i have international experience in running contact centres for dialogue wns rcs & |
| Trunkside Recording /tips.aspx?id=b68762d575d347e08241b33091a8f1a3 recording this offers an objective way to measure performance against the customer experience and to offer additional coaching or support to agents to hone and improve skills where necessary |
| Andy Barker Coaching Ltd /company/andy-barker-coaching-ltd.aspx my name is andy barker i run andy barker coaching ltd along with the valuable contribution of several wonderful and clever collaborators i'm a certified coach and trainer with a diverse working backgro |
| Postcard From Las Vegas: Happy Customer Service Week! /company/blog/creativevirtual/?id=afd6d067-53df-4e61-a0e1-2614b9ccfcdf coaching sessions and certainly not the amazing potlucks first i was fed up with the fast pace of hiring demands second was how quickly we had to teach the agents to follow quality guidelines and memor |
| Nimble Group Selects NICE’s AI-Powered Nexidia Analytics Solution /view/contact-center-news/nimble-group-selects-nices-next-generation-ai-powered-nexidia-analytics-solution.aspx coaching opportunities among their agents rowan gordon nimble group ceo said nice understood exactly what our requirements were from both a commercial and business perspective and they were able to per |
| Do Your Best Agents Still Need Coaching? /company/blog/envision/?id=9b0a121c-ab58-4e5d-b50c-90c3ace042dd coaching and developing agents that are in the lower part of the bell curve the agents that are in need of the most help in improving effectiveness however does it also make sense to also spend time co |
| Brad Odom /profile/brad.odom/ coaching speech analytics pci compliance customer satisfaction surveys and desktop analytics co nexus inc is a provider of call recording and quality monitoring solutions conexus inc award winning cxm |
