ContactCenterWorld - Definition
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Phrase: Coaching
Definition:
A strategy implemented by the contact center to improve productivity, and employee loyalty by constantly traning and providing educated guidance to employees.
ContactCenterWorld - Search Results
Your search for 'Coaching' has returned 352 search results
275 Records Found
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Cheryl Thibault /profile/cheryl.thibault/ coaching and training and managed speech analytics solutions now offering editing services and human driven ai solutions arc quality solutions we provide objective contact center observation services t |
Gordon Bell /profile/gordon.bell/ coaching workshop i have also earned multiple linkedin certifications in organizational culture diversity inclusion and belonging and unconscious bias my mission is to apply the principles of servant l |
Coaching /define.aspx?id=1175b317c9914d098e15adad7f7c6ea2 a strategy implemented by the contact center to improve productivity and employee loyalty by constantly traning and providing educated guidance to employees |
Dillon Nugent /profile/dillon.nugent/ coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business the digital foundation of a customer cen |
Luis Robles /profile/luis.robles/ and operations consultant for aesbus my career highlights specialize in operations practices development effective coaching and team building practices quality assurance development coaching |
Richard Lundgren /profile/richard.lundgren/ coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business the digital foundation of a customer cen |
UCAN /company/ucan.aspx ucan ucan coaching & consultancy solution forward concept jo anne ng |
Recruitment And Selection /tips.aspx?id=52d49f9f48fd48549ebfccf57e7bcd17 thinking of training more as coaching this will ensure that people are right up to speed with the skills that they need to speak with people on the phone jane owen sales director skillsarena |
BYC Aqua Solutions /company/byc-aqua-solutions.aspx byc aqua solutions byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc woven byc customer delivery |
Pippa Rhys /profile.aspx?pid=6c5c05f01f6642cd9141944ae79e9922 coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business the digital foundation of a customer cen |
Cheryl Thibault /profile.aspx?pid=357c54470d3549cc99bfa269d9bb06f7 coaching and training and managed speech analytics solutions now offering editing services and human driven ai solutions arc we provide objective contact center observation services that offer a realis |
zendesk completes acquisition of klaus /view/contact-center-news/zendesk-completes-acquisition-of-klaus.aspx coaching and additional training for your support teams said adrian mcdermott chief technology officer zendesk with klaus as part of our wem portfolio we can empower businesses with the best ai powered |
3clogic expands ai powered analytics with medallia partnership /view/contact-center-news/3clogic-expands-ai-powered-analytics-with-medallia-partnership.aspx coaching features across more than 32 languages we are excited to announce this recent collaboration and partnership states guillaume seynhaeve vp of alliances at 3clogic in this age of digital transfo |
Envision /company/envision.aspx analytics speech analytics interaction and compliance recording quality management workforce management and coaching and elearning envision telephony inc envision inc rodney kuhn david wickler |
Pranita Kakade /profile/pranita.kakade/ coaching instances moreover we aim to eliminate human dependency and proactively address all call center challenges convin is a contact center software that leverages ai to improve customer interaction |
Pinal /profile.aspx?pid=13143b41246a4bd79d56c1b364f7230d coaching instances moreover we aim to eliminate human dependency and proactively address all call center challenges convin ai convin is a contact center software that leverages ai to improve customer i |
Calabrio /company/calabrio.aspx coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business teleopti inc teleopti test teleopti ltd |
Marc Gordon /profile/marc.gordon/ coaching and consulting services to senior executives who are focused on building strong and lasting customer relationships since 2015 he has been providing professional guidance to ceos of firms liste |
Calabrio Call Center /profile/calabrio.call.center/ coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business the digital foundation of a customer cen |
Marc Gordon /company/marc-gordon.aspx coaching and consulting services to senior executives who are focused on building strong and lasting customer relationships since 2015 he has been providing professional guidance to ceos of firms liste |
Don’t Just Record Your Agents /tips.aspx?id=9c727b4b47c343af93f338057f52b89a get a product that is easy to use that records automatically but then lets you learn from those recordings and easily build training and coaching down to the agent ron strandin of envision telephony |
Human Interaction in Customer Service Still Preferred Despite Technology Innovations /view/contact-center-research/human-interaction-in-customer-service-still-preferred-despite-technology.aspx contactcenterworld cogito a provider in real time ai coaching and guidance for the enterprise announced survey results that reveal insights into how consumers prefer to interact with human agents and a |
Magnus Geverts /profile/magnus.geverts/ coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts to your business teleopti the digital foundation of a cus |
Jo Anne Ng /profile/jo.anne.ng/ csm assessor coaching & consultancy ucan coaching & consultancy solution forward concept ucan coaching & consultancy solution forward concept malaysia “believe in the power of individual's ability in |
Andrew Coffey /profile/andrew.coffey/ hiring training and developing both entry level associates and seasoned leaders strong support professional skilled in coaching customer relationship management crm team building and contact centers |
Denis Lucey /profile/denis.lucey/ founder & ceo lucey consulting & coaching lucey consulting & coaching ireland |
Lesley-Ann Prins /profile/lesley-ann.prins/ operational manager byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc provides outsourced qualit |
Corey Mustard /profile/corey.mustard/ solutions director centrical is an employee engagement platform combining real time performance personalized micro learning advanced gamification and augmented coaching centrical is an employee engagem |
Natasha Anthony /profile/natasha.anthony/ general manager byc provides outsourced quality assessment services to the call centre industry as well as license of our plug and play qa and coaching reporting tool byc aqua solutions byc provides ou |
Gaurav Mittal /profile/gaurav.mittal/ co founder enthu ai is a conversational intelligence company helping contact centers automate their quality coaching and training process enthu ai helped reduce aht increase fcr and csat thus improving |
Nereida Acevedo /profile/nereida.acevedo/ coaching and lessons creations to improve our contact center quality i build categories within speech analytics to drive specific calls i work as the backup to the wfm coordinator to provide long and s |
Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform /view/contact-center-news/zenarate-launches-new-call-analyzer-capabilities-to-its-ai-coach-platform-to.aspx coaching on one comprehensive platform the ai simulation training solution develops agents on brand specific call skills and best practices through roleplay in life like conversation screen and chat si |
enthu.ai /company/enthu.ai.aspx enthu ai is a conversational intelligence company helping contact centers automate their quality coaching and training process enthu ai helped reduce aht increase fcr and csat thus improving the overal |
Paul Linnell /profile/paul.linnell/ coaching and mentoring services to help clients turn their customer experience vision into their customers' experience reality in addition to its client specific services ctma also conducts industry |
Kevin Beales /profile/kevin.beales/ ceo refract empowers managers coaches and qa teams to add tags and comments to teachable moments of recorded calls skip between them in coaching and feedback create libraries of best practice and deliv |
Haroun /profile/haroun.fortuin/ coaching microsoft word sales and retail strong sales professional with great people skills ability to motivate and create an environment where employees are put first looking for a company where emplo |
Convin /company/convin.aspx behaviors & actions and auto create personalized coaching instances moreover we aim to eliminate human dependency and proactively address all call center challenges convin ai pranita kakade pinal |
Dan Gingiss /profile/dan.gingiss/ coaching the experience maker llc the experience maker is the company behind dan gingiss an international keynote speaker who believes that customer experience is the single best sales and marketing st |
Team Leaders /tips.aspx?id=5fb5c1d806a249f8aac88b3928f5353b consider taking your team leaders off the phones and dedicate their time to support their team through coaching monitoring training motivating etc all too often team leaders are asked to take greater r |
net2phone Unveils AI-Powered Solutions for Smarter Business Communications and Deeper Customer Engagement /view/contact-center-news/net2phone-unveils-ai-powered-solutions-for-smarter-business-communications-and.aspx coaching and automated workflows we are harnessing the power of generative ai to help businesses and contact centers drive immediate quantifiable and qualitative improvements in customer engagement and |
Cogito Secures New Funding to Empower Better Agent and Customer Experiences /view/contact-center-news/cogito-secures-new-funding-to-empower-better-agent-and-customer-experiences.aspx contactcenterworldboston ma usa oct 24 2023 cogito a provider in real time ai coaching and guidance for the enterprise announced it has secured new funding to help advance features aimed at better supp |
Cresta Named a Leader in The Aragon Research Globe™ for Enterprise Coaching, 2024 /view/contact-center-news/cresta-named-a-leader-in-the-aragon-research-globe-for-enterprise-coaching-2024.aspx coaching report 2024 we believe this acknowledgement from aragon research further solidifies our commitment to provide ai powered contact center solutions for enterprise businesses said ping wu ceo of |
ARC Quality Solutions /company/arc-quality-solutions.aspx competitive shopping one on one coaching and training and managed speech analytics solutions now offering editing services and human driven ai solutions at random communications cheryl thibault |
Andrea Shadd /profile/andrea.shadd/ ibo spirit life coaching and consulting als virtual services inc united states |
George Abraham /profile/george.abraham/ coaching and development since 2014 i have successfully performed in multiple positions in the client care role beginning my career at entry level i ascended to senior executive director experiencing a |
Zoom Launches Workforce Engagement Management Suite for Contact Center Teams /view/contact-center-news/zoom-launches-workforce-engagement-management-suite-for-contact-center-teams.aspx coaching opportunities to increase agent motivation and performance quality management both solutions are fully integrated with zoom&rsquos cloud contact center for an easy to use intuitive and reliabl |
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management /view/contact-center-news/calabrio-named-an-exemplary-vendor-in-ventana-research-buyers-guide-2023-agent.aspx coaching our success is fueled by our customers success i am immensely proud of the calabrio team&rsquos dedication to delivering customers the leading true cloud user friendly product for workforce pe |
Refract /company/refract.aspx refract empowers managers coaches and qa teams to add tags and comments to teachable moments of recorded calls skip between them in coaching and feedback create libraries of best practice and deliver b |
Cresta Named a Strong Performer in Conversational Intelligence for Customer Service by Forrester /view/contact-center-news/cresta-named-a-strong-performer-in-conversational-intelligence-for-customer.aspx coaching is unparalleled it offers market leading capabilities for enabling supervisor led coaching and ensuring high engagement for agent self coaching it also earned the strongest score in agent augm |
Dialpad /company/dialpad.aspx through real time transcriptions live agent coaching and sentiment analysis talkiq dial pad kate kane collette white chris heinemann patrick icasas gavin gustafson oliver gohring amanda locke |