ContactCenterWorld - Definition

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Phrase: Percent Allocation

Definition:

A contact routing strategy used by multi-site call center operations. Contacts in the network are routed to various sites based on user-defined percentages.


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Percent Allocation
/define.aspx?id=12ec5c0dc79642febf9e2c7dedd3bb86
a contact routing strategy used by multi site call center operations contacts in the network are routed to various sites based on user defined percentages
Network Inter-flow
/define.aspx?id=383e4e36896d452ba7d306c6173b99d5
using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation
Noble Systems’ North American Contact Center Survey Results Revealed
/view/contact-center-research/noble-systems-north-american-contact-center-survey-results-revealed.aspx
allocation according to industry analysts labor can account for 70 percent or more of an average contact center&rsquos operating budget moreover agent volume flexibility skill set designation and real

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