ContactCenterWorld - Definition
Phrase: Percent Allocation
A contact routing strategy used by multi-site call center operations. Contacts in the network are routed to various sites based on user-defined percentages.
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a contact routing strategy used by multi site call center operations contacts in the network are routed to various sites based on user defined percentages
using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation
|Noble Systems’ North American Contact Center Survey Results Revealed|
allocation according to industry analysts labor can account for 70 percent or more of an average contact center&rsquos operating budget moreover agent volume flexibility skill set designation and real