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ContactCenterWorld - Definition
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Phrase: Percent Allocation
Definition:
A contact routing strategy used by multi-site call center operations. Contacts in the network are routed to various sites based on user-defined percentages.
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Your search for 'Percent Allocation' has returned 5 search results
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Your search for 'Percent Allocation' has returned 5 search results
5 Records Found
| Network Inter-flow /define.aspx?id=383e4e36896d452ba7d306c6173b99d5 using network circuits such as t1 circuits and acd software calls routed to one site may be queued simultaneously for agent groups in remote sites see call by call routing and percent allocation |
| Percent Allocation /define.aspx?id=12ec5c0dc79642febf9e2c7dedd3bb86 a contact routing strategy used by multi site call center operations contacts in the network are routed to various sites based on user defined percentages |
| Budget Plan Calls for 90 New 911 Dispatchers /view/contact-center-news/budget-plan-calls-for-90-new-911-dispatchers.aspx allocation to emergency services proposed by farrell which would also provide new agents for the 311 call center to support car break in reports and help purchase a new quick response emergency vehicle |
| Government to Call for Rural BPO Tenders Soon /view/contact-center-news/government-to-call-for-rural-bpo-tenders-soon.aspx contactcenterworldbangalore india april 12 2016 the government is expected to call the tender for allocation of business process outsourcing bpo centres in rural india sources told business standard bu |
| Noble Systems’ North American Contact Center Survey Results Revealed /view/contact-center-research/noble-systems-north-american-contact-center-survey-results-revealed.aspx allocation according to industry analysts labor can account for 70 percent or more of an average contact center&rsquos operating budget moreover agent volume flexibility skill set designation and real |
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