ContactCenterWorld - Definition
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Phrase: Preview Dialer
Definition:
An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. It differs from a predictive dialer, which turns all calls over to the next available agent.
ContactCenterWorld - Search Results
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Gaytes Information Systems Private Ltd. GAYTES expertise in providing the complete range of telecom products starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions (Inbound, Outbound and Blended), Dialer Solution, Auto Dialer, Progressive Dialer, Predictive Dialer, Preview Dialer, Meet-me-Conference (On Analog Lines / PRI Line), Voice Loggers (Analog Logger, Digital Logger, PRI Logger, VOIP Logger, Web Based Logger), Pri Voice Logger on Asterisk, FAX Servers, Voice Mail Solution, IVRS, SMS Solutions, Hotel Management Software, Attendance Management Solution, CRM Applications, Screen Pop-up Solutions, Outsourcing Services (BPO, KPO) Auto Reminder, and other CTI Solutions. |
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Preview Dialer /define.aspx?id=13562a90592d43bcbe234259b259ac2e prospect or customer to be called and requires a response either to make the call or not to make the call it differs from a predictive dialer which turns all calls over to the next available agent |