ContactCenterWorld - Definition
Phrase: Longest Delay
Deriviation(s):LDQ, Longest Delay In Queue, Oldest Call
The highest amount of time a caller has waited on hold before disconnecting, or being put through to an agent.
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the highest amount of time a caller has waited on hold before disconnecting or being put through to an agent ldq longest delay in queue oldest call
|'Concerning' Wait Times for 111 Calls at Weekend|
longest wait time for a 111 call was four minutes he admitted it was concerning and fell short of the standards police set for themselves we know in times of emergency and stress waiting for a call to
|Caller Waited Seven Hours to Reach Social Worker on Child Abuse Report Line|
longest wait time to reach the carl call centre last financial year was six hours 56 minutes and 14 seconds the shortest wait times were about four minutes the advertiser reported last week that the av