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Phrase: Script
Definition:
When used properly scripts can help agents be more fluid during their interactions with customers. A well thought out and executed phrase, can make the difference between getting a sale or prompting disinterest on the part of a prospective customer. The uses of scripting, however, are much more broad than the sales arena.
ContactCenterWorld - Search Results
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Script /define.aspx?id=17bfd495bda145509177337b01ec3d90 when used properly scripts can help agents be more fluid during their interactions with customers a well thought out and executed phrase can make the difference between getting a sale or prompting disi |
Kathy Sisk /profile/kathy.sisk/ ceo consultant trainer project management recruiter script development training curriculum kathy sisk enterprises inc consultant trainer project management recruiter script development training curricu |
Scripting /tips.aspx?id=33fb99a572c24196a0ecb36907f09a38 the issue of agents sounding like they are reading off a script is definitely a training issue what we need to do is put as much information as we can on the screen or in front of the agent so they fee |
Kathy Sisk Enterprises Inc. /company/kathy-sisk-enterprises-inc..aspx kathy sisk enterprises inc consultant trainer project management recruiter script development training curriculum kathy sisk enterprises inc and outsourcing international pamela michelle custodio |
Scripting /tips.aspx?id=7ba0d375f9eb4222baebe7ca6c53bfe4 how long does it take you to write a script for your agents do you sometimes find they don't like them here's our tip when you are asked to write a script or call guide for your agents a good place to |
Use Of IVR /tips.aspx?id=d549c56ea5574f4da08dbd5d27bae758 said you would finally review your ivr script and the options within it regularly using customer feedback to shape the script this can only lead to more positive experiences contactcenterworld com |
Priyal Upadhyay /profile.aspx?pid=979e82d8a5594395a89db9beb1d3534b business developer since inception we at script all dna technologies offering application development services web & mobile app development to our clients across the globe with years of experience and |
Script All DNA Technologies /company/script-all-dna-technologies.aspx since inception we at script all dna technologies offering application development services web & mobile app development to our clients across the globe with years of experience and technological evolu |
August 2023 Release Notes β Premium Add-Onβs, New Scripting Block, and More! /company/blog/specialtyansweringservice/?id=4706df2e-a206-41ed-90bb-c86270c9422a we&rsquove just added some new features to enhance your answering service experience check out our release notes which include three premium add on features a new company script block and more premium |
Muhammad Aqeel Ashraf /profile/digitransmo/ script all 70 years old theories we do not sell for the sake of selling we try to understand and solve the problem of our client this is all about our sales philosophy and processes hi this is ahsan |
Experiment /tips.aspx?id=5c9b6804912240edaee6d83278a2f42b when was the last time you tried something new in your center β it could be a new incentive scheme schedule script etc if you do experiment test the approach first with a small sample then compare the |
May 2023 Release Notes β New Scripting Workflow, Updated On-Call, and More! /company/blog/specialtyansweringservice/?id=1d648d67-8591-4955-830f-f5d06239d5d5 it&rsquos a new month which means we&rsquove deployed new and improved updates to better enhance your sas flex experience check out our may 2023 release notes which includes a new script and on call la |
Leaving Messages For Customers /tips.aspx?id=64538afee94040ed9a3a9baf9055e401 company there is no number to call i know they have several or any reference of any kind if your agents make outbound calls have a script for leaving messages or train them on what details to leave |
Maeve Robson /profile/maeve.robson/ product manager developcoins offers the bc game clone script which is a customized online gaming platform that is modeled after the popular bc game website this platform offers a wide range of blockcha |
Barry Cochrane /profile/barry.cochrane/ consultant first contact has a uniquely powerful scripting engine which allows managers to design an effective script for telemarketers and customer service agents to follow calls are delivered directl |
New Hammer Contact Center Testing Capabilities Pinpoint CX Failures at Scale /view/contact-center-news/new-hammer-contact-center-testing-capabilities-pinpoint-cx-failures-at-scale.aspx script to execute hundreds or thousands of test cases using input parameters such as phone numbers and expected ivr responses to data drive the test script customer journey voicewatch now offers period |
Mahil Jasani /profile/mahil.jasani/ ceo apurple is one of the acclaimed & trusted clone script provider companies in the usa and india it has a slew of popular and readymade clones solutions for every industry startups uber clone food de |
3 Keys to Productivity for Call Center Employees /blog/mytechblog/?id=57567418-352d-45b6-9ed6-f42649c84b0a script has been provided to you read over it at the beginning of your shift make sure you know all the talking points that you are required to cover in each conversation consider making a call flowchar |
Balto's Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts /view/contact-center-news/baltos-research-arm-discovers-that-23-of-contact-center-agents-want-to-change.aspx contactcenterworldst louis mo usa june 28 2022 balto conversation excellence lab has released a new report challenging the role of call scripts in the contact center the report the case for the anti sc |
Thai and Cambodian Officers Raid Two Offices of Alleged Call Centre Scams /view/contact-center-news/thai-and-cambodian-officers-raid-two-offices-of-alleged-call-centre-scams.aspx script that each scammer followed and used to lure victims into transferring money yesterday the thai police cyber taskforce and officers in cambodia raided two suspected scam call centre headquarters |
How to Create Effective Sales Call Scripts /view/contact-center-article/how-to-create-effective-sales-call-scripts.aspx script is effective you can assist customers at a much faster rate offer complete information and decrease the time taken to resolve an issue so the question is how do you make an effective call center |
Replicant Expands Conversational AI Platform with New Capabilities /view/contact-center-news/replicant-expands-conversational-ai-platform-with-new-capabilities-to-empower.aspx script editing not only has replicant allowed us to scale our call center operations but it given us insights into caller behavior at a much deeper level than we could have expected which ultimately he |
Pamela /profile.aspx?pid=3da8888ed21e4aeda085bf856681abda marketing executive consultant trainer project management recruiter script development training curriculum kathy sisk enterprises inc consultant trainer project management recruiter script development |
Priyank Soni /profile/priyank.soni/ digital marketing executive since inception we at script all dna technologies offering application development services web & mobile app development to our clients across the globe with years of experi |
VOCODIA Recruits Sales Expert Ben Gay III /view/contact-center-news/vocodia-recruits-world-famous-sales-expert-ben-gay-iii-to-generate-effective.aspx script writing for the company ben is a celebrated author sales expert and sales trainer who is uniquely positioned to excel in this role with 50 years of professional sales experience under his belt h |
Jeanne Landau /profile/jeanne.landau/ script compliance and more callfinder is an affordable and flexible cloud based recording and phonetic indexing speech analytics solution that allows businesses to easily record categorize and analyze |
Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls /view/contact-center-news/cyara-call-explorer-bridges-the-gap-between-manual-and-automated-customer.aspx script libraries that are required for call quality testing and assurance allowing companies to achieve a better customer experience cx support manual testing efforts and benefit from time and cost sav |
Abinesh R P /profile/abinesh.r.p/ script our ubereats clone platform also launches user friendly apps quickly and affordably is important for startups we assure that our platform will meet all your business needs we provide free instal |
CallFinder /company/callfinder.aspx within call recordings highlighting calls that cover business challenges like customer satisfaction workforce training business and competitive intelligence script compliance and more jeanne landau |
Telemarketing Appointment Setting Best Practices-Part 3 /view/contact-center-article/telemarketing-appointment-setting-best-practices-part-3.aspx script that delivers a powerful nutshell message with a clear wiifm what&rsquos in it for me all outbound telemarketing appointment setting professionals know that the third key component of success is |
MA Taufik /profile/mas.taufik/ independent sales trainer & sales script specialist indonesia |
Five Steps to Reinventing Quality Management in Contact Centres /view/contact-center-article/five-steps-to-reinventing-quality-management-in-contact-centres.aspx script or they feel hurried as agents try to get them off the phone as quickly as possible that&rsquos because traditionally quality has meant focusing purely on tangible performance targets and operat |
Sherlene Mae Briones /profile/sherlene.mae.briones/ script writer perfect pitch is a call center technology that lets live agents use scripted audio to increase customer experience and sales perfect pitch tech inc perfect pitch is a call center technolo |
Michelle Custodio /profile.aspx?pid=6b0ded4f137a479da5e61f0b7783a61b pm director consultant trainer project management recruiter script development training curriculum kathy sisk enterprises inc consultant trainer project management recruiter script development training |
Jay Ashtamoorthy /profile/j.ashtamoorthy/ sales tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process and |
Trioangle /company/trioangle.aspx trioangle gofer is the unblemished uber clone script which completely suits for the rising popularity of the on demand platform we have a staunch readymade solution for your business needs so that you |
Tratumtech /company/tratumtech.aspx tratumtech tratum tech is an it company provider provides call script builder which is an agent interface solution combined with workflow based scripting tools enables implementation of complex process |
Agriya /company/agriya.aspx script development agriya clone scripts are well recognized and guarantees entrepreneur to start their online businesses within days we also offer a robust support services that constantly helps in the |
IBCAD Computer software house /company/ibcad-computer-software-house.aspx script for your ref auto attendent message welcome message welcome to if you know the extension please dial it now or pres zero for operator etc office timing message thank you for calling our offic |