Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
ContactCenterWorld - Definition
A study to determine the levels of traffic that a system is presently handling. It consists of a count of contacts classified by types (incoming, outgoing, local, long distance,). The data obtained is used to forecast future traffic, which, in turn, is used in determining new system requirements.