2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
ContactCenterWorld - Definition
A study to determine the levels of traffic that a system is presently handling. It consists of a count of contacts classified by types (incoming, outgoing, local, long distance,). The data obtained is used to forecast future traffic, which, in turn, is used in determining new system requirements.