ContactCenterWorld - Definition
Phrase: Traffic Study
A study to determine the levels of traffic that a system is presently handling. It consists of a count of contacts classified by types (incoming, outgoing, local, long distance,). The data obtained is used to forecast future traffic, which, in turn, is used in determining new system requirements.
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a study to determine the levels of traffic that a system is presently handling it consists of a count of contacts classified by types incoming outgoing local long distance the data obtained is used to
|How Has COVID-19 Affected Call, E-mail Volumes In Your Center? - Part 2|
if you operate a center has call email chat traffic increased decreased or stayed the same since the virus emerged and if its changed up or down how and how have you managed the change dimitri pratamap
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