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StoreContactCenterWorld - Definition
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Phrase: Market Research
Definition:
The process of studying and gathering information regarding a specific target market.
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Your search for 'Market Research' has returned 903 search results
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| interactions recognized in opus research voice biometrics intelliview report /view/contact-center-news/interactions-recognized-in-opus-research-voice-biometrics-intelliview-report.aspx research as a challenger for contact center authentication among incumbent solutions in the firm&rsquos voice biometrics intelliview report the opus research voice biometrics intelliview report covers |
| Michael Glockle /profile.aspx?pid=edf18b7fc76e4a849366dc2fe2bc6fba market research customer service & surveys secretarial services simultaneous translator it support legal support pastoral services private tutoring relationship counsel health service or language schoo |
| nice a leader in biometric authentication and fraud detection market /view/contact-center-news/top-analyst-firm-confirms-nice-a-leader-in-biometric-authentication-and-fraud.aspx contactcenterworld hoboken nj usa oct 16 2017 nice nasdaq nice announced that it has been recognized by opus research as one of the top tier vendors in both authentication and fraud detection using voi |
| call centre industry to create massive employment opportunities /view/contact-center-news/call-centre-industry-to-create-massive-employment-opportunities.aspx research management and development irdm the call centre industry has grown considerably over the past two years as advances in technology and the decline in costs of communications and data transmissi |
| qualfon receives frost & sullivan's annual growth innovation & leadership award /view/contact-center-news/qualfon-recognized-as-industry-pioneers-receiving-frost-sullivans-annual-growth.aspx market participants and measure performance through in depth interviews analysis and extensive secondary research to identify best practices after receiving frost & sullivan&rsquos 2017 latin americ |
| Outsourced contact centers: 7 challenges and solutions /company/blog/teleopti/?id=9b5286a4-80e7-476a-963a-ef6c6ef00ed5 nick brook at teleopti explores the challenges faced by outsourcers today and how to solve them the outsourcing sector is on the up with recent research indicating that the global contact center outsou |
| want to stand out in customer service think different /view/contact-center-article/want-to-stand-out-in-customer-service-think-different.aspx research 42 of adults aged 65 and older now report owning smartphones up from just 18 in 2013 thanks to the smartphone&rsquos ubiquity and ease of use seniors are increasingly going digital in fact we |
| Dave Johnston /profile.aspx?pid=0f57949cec72481e831a7a236d4cae76 market research consultant cisco provides unified customer contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content rich custome |
| phonexia recognized as a challenger in voice biometrics /view/contact-center-news/phonexia-recognized-as-a-challenger-in-voice-biometrics.aspx contactcenterworld brno czech republic oct 9 2017 phonexia has received recognition in the market of voice biometrics a report by the opus research analytics and research firm called voice biometrics i |
| businesses are failing to keep up with customer expectations /view/contact-center-research/businesses-are-failing-to-keep-up-with-customer-expectations.aspx contactcenterworld new research from newvoicemedia a global provider of cloud contact center and inside sales technology reveals that many u s businesses lack the contact center capabilities to meet cu |
| ventana research launches dynamic insights for agent desktop /view/contact-center-news/ventana-research-launches-dynamic-insights-for-agent-desktop.aspx contactcenterworld bend or usa oct 4 2017 ventana research announced its newest market research endeavor on agent desktop using its latest service ventana research dynamic insights despite the fact tha |
| five9 named hot vendor' for digital communications by aragon research /view/contact-center-news/five9-named-hot-vendor-for-digital-communications-by-aragon-research.aspx contactcenterworld san ramon ca usa oct 5 2017 five9 inc nasdaq fivn a provider of cloud software for the enterprise contact center market announced it has been named a hot vendor in aragon research&rs |
| new release of doxim crm for community financial institutions announced /view/contact-center-news/new-release-of-doxim-crm-for-community-financial-institutions-transforms-customer.aspx research shows that consumers that feel their bank helps them stay on track with their finances are 1 5x more likely to be loyal to that bank to help customers manage their financial lives and drive gr |
| avaya secures three titles at the 2017 frost & sullivan asia pacific best practices awards /view/contact-center-news/avaya-secures-three-prestigious-titles-at-the-2017-frost-sullivan-asia-pacific.aspx contactcenterworld singapore oct 4 2017 avaya picked up three awards the 2017 asia pacific inbound contact routing systems market share leadership award the 2017 southeast asia contact center applicati |
| disruption brings an end to contact centers as we know them declares everest group /view/contact-center-research/disruption-brings-an-end-to-contact-centers-as-we-know-them-declares-everest.aspx contactcenterworld disruption in the contact center outsourcing cco market is bringing an end to contact centers as we know them according to everest group a consulting and research firm focused on str |
| jacada appoints new ceo– yochai rozenblat /view/contact-center-news/jacada-appoints-new-ceo-yochai-rozenblat.aspx market before that rozenblat held diverse senior executive positions at nice including president of the enterprise unit where he was responsible for nurturing innovation design research development and |
| Lindiwe Nongogo /profile.aspx?pid=5fb3b9d4099f46afae3d655343314216 call centre manager market research firm ask afrika market research firm askafrika ask afrika |
| interactions featured in dmg consulting's intelligent virtual agent product and market report /view/contact-center-news/interactions-featured-in-dmg-consultings-first-intelligent-virtual-agent-product.aspx market report the intelligent virtual agent product and market report by dmg consulting highlights the growing prevalence of ivas in the contact center and customer service related markets it explains |
| nice recognized as a leader for its customer journey solutions by top analyst firm /view/contact-center-news/nice-recognized-as-a-leader-for-its-customer-journey-solutions-by-top-analyst-firm.aspx contactcenterworld hoboken nj usa sept 15 2017 nice nasdaq nice announced that it has been recognized as a leader in visioning and orchestration for its customer journey solutions by forrester research |
| Avdhesh Vishwakarma /profile.aspx?pid=af5d24329115424e891b60f618fb77cd automation vision it is specializes in one stop solution for your entire information technology and infra monitoring solution & business process outsourcing it solution services market research |
| everest group recognizes teleperformance as a leader in contact center outsourcing /view/contact-center-news/everest-group-recognizes-teleperformance-as-a-leader-in-contact-center-outsourcing.aspx research firm everest group classifies 35 cco service providers on the everest group peak matrix into three categories of leaders major contenders and aspirants the matrix is a framework to assess the |
| utility customer satisfaction reaches new all time high /view/contact-center-news/utility-customer-satisfaction-reaches-new-all-time-high.aspx contactcenterworld cambridge ma usa sept 11 2017 utility customer satisfaction reaches a record high according to new research published the research shows that electric and natural gas utilities post |
| bt group replaces legacy wfo solutions with nice for contact center revitalization /view/contact-center-news/bt-group-replaces-legacy-wfo-solutions-with-nice-for-contact-center-revitalization.aspx research we concluded that the nice wfm engage and analytics platforms were the best in the market with a proven track record of helping organizations such as ourselves deliver better outcomes for our |
| Akshay Ingole /profile.aspx?pid=aa3575b8ea814b5abd07360557077be2 market research analyst egain customer engagement solutions power digital transformation for leading brands our top rated cloud applications for social mobile web and contact centers help clients deliv |
| Akash Jawalkar /profile.aspx?pid=cb1881d642274adaaa0bf18cb4660fb9 market research analyst egain customer engagement solutions power digital transformation for leading brands our top rated cloud applications for social mobile web and contact centers help clients deliv |
| Ramesh Lipane /profile.aspx?pid=c76c1b23a3e644e286ecc168400f58a3 market research analyst egain customer engagement solutions power digital transformation for leading brands our top rated cloud applications for social mobile web and contact centers help clients deliv |
| Shekhar Patil /profile.aspx?pid=f0586c5ca6fe42d59c936fbe02a0ec4a market research analyst egain communications pvt ltd |
| enghouse systems limited acquires survox /view/contact-center-news/enghouse-systems-limited-acquires-survox.aspx market research facilitate opinion polling and enhance brand equity by efficiently conducting surveys the company&rsquos open survey automation development platform delivers best in class phone based r |
| ringcentral named 2017 company of the year by frost & sullivan /view/contact-center-news/ringcentral-named-2017-company-of-the-year-by-frost-sullivan-in-hosted-ip.aspx research is designed to identify the true industry leaders in the north american unified communications as a service ucaas market that deliver best practices in growth and innovation and optimize for t |
| Jenna Vassallo /profile/jenna.vassallo/ forrester research is an independent technology and market research company that provides advice on existing and potential impact of technology to its clients and the public forrester research is an in |
| Four Steps to Providing the Virtual Assistant Your Customers Ask For /company/blog/sestek/?id=454e5afc-407a-4017-b903-21aed00ad4a3 market research virtual assistants face a lack of accuracy and personalization issues to overcome this problem a virtual assistant must allow customers to use natural language natural language processi |
| qcs now qualified for government call center contracts /view/contact-center-news/qcs-now-qualified-for-government-call-center-contracts.aspx market research projects dean garfinkel chief operating officer is excited about our new status allowing us to bid for government initiatives there are numerous government agencies that rely on call ce |
| rutgers university and genpact expand graduate risk analytics program /view/contact-center-news/rutgers-university-and-genpact-expand-graduate-risk-analytics-program-to-provide.aspx contactcenterworld eew york ny usa aug 22 2017 rutgers the state university of new jersey a national research university and genpact nyse g a global professional services firm focused on delivering dig |
| Kasia Terrel /profile/kasia.terrel/ market research consultant mercer is an american global human resource and related financial services consulting firm headquartered in new york city mercer is an american global human resource and rela |
| 5 Reasons to Execute an Outbound Calling Campaign /company/blog/volkartmay/?id=7ee01dd9-1cbb-4563-a843-952c772a3a48 market to them connect with them and ultimately sell to them an outbound calling campaign can be executed to conduct market research that will unveil target audience behaviors and needs having conversa |
| genesys introduces olivier jouve as new purecloud leader /view/contact-center-news/genesys-introduces-olivier-jouve-as-new-purecloud-leader.aspx research and development r&d for enterprise and start up tech brands he brings deep expertise on machine learning text analytics and artificial intelligence ai to genesys where he will be responsibl |
| teleperformance conferred 2017 asia pacific contact center outsourcing service provider of the year award /view/contact-center-news/teleperformance-conferred-2017-asia-pacific-contact-center-outsourcing-service.aspx research digital transformation practice &ndash asia pacific at frost & sullivan said that whilst the company focuses on core customer service delivery it continues to expand its scale and strengthe |
| hometown connections teams with apogee interactive to promote customer engagement on the web /view/contact-center-news/hometown-connections-teams-with-apogee-interactive-to-promote-customer-engagement.aspx market research and workforce solutions hometown connections has long admired apogee&rsquos ability to transform utility data into attractive online easy to understand personalized messaging for reside |
| Market Research /define.aspx?id=1c8e59fb49df48cfa13a18df7f1a1e48 the process of studying and gathering information regarding a specific target market |
| Quantitative Data /define.aspx?id=854c22f01b9448a4b7a12ec5bac9fe4d a form of market research that uses mathamatics and statistics to analyze and gather information |
| Qualitative Data /define.aspx?id=40c693a4a6954212bcdc9ecec1fe647d a form of market research that uses individual and subjective analysis |
| Denis Kruglov /profile/denis.kruglov/ support service for business we are the team of professionals who deal with business processes optimization and outsourcing sales software development and implementation market research client support |
| knoah solutions inc positioned as an aspirant by everest group /view/contact-center-news/knoah-solutions-inc.-positioned-as-an-aspirant-in-everest-groups-2017-contact.aspx research firm specializing in helping their clients make significant decisions based on objective data and insights in that vein everest bases the cco peak matrix&trade research on three principal sour |
| Leon /profile.aspx?pid=33278c50d29c4c9188021d02a179ce56 market research commercial lead generation and online marketing cosmos call center is part of the dime marketing group with presence in spain eastern europe and latam we collaborate with our b2b and b2 |
| Rochelle Gonzales /profile/rochelle.gonzales/ president 24 7 support services call center philippines is an around the clock customer support service that provides every business needs to stay competitive in today's call center market place we off |
| Valerie Pagliaro /profile/valerie.pagliaro/ market to ensure that premium audio video quality is achieved customer care is our number one priority and we work tirelessly to ensure your satisfaction we do the research we know the products and we |
| everest group names startek as a major contender /view/contact-center-news/everest-group-names-startek-as-a-major-contender-in-the-2017-contact-center.aspx market segments the key objective of this research was to evaluate and map cco service providers&rsquo capabilities to provide strategic decision support for service providers and buyers startek has sh |
| genesys awarded customer contact platform vendor of the year by frost and sullivan /view/contact-center-news/genesys-awarded-customer-contact-platform-vendor-of-the-year-by-frost-and-sullivan.aspx market approach expansion of its partner network and successful acquisition of interactive intelligence as well as innovation revenue growth and market share gain this award validates our commitment to |
| broadsoft selected for it leadership by frost & sullivan /view/contact-center-news/broadsoft-awarded-2017-frost-sullivan-asia-pacific-hosted-telephony-and-ucc.aspx contactcenterworld gaithersburg md and singapore july 10 2017 broadsoft inc nasdaq bsft a global market provider in cloud business software for unified communication ucaas and provider of collabora |
| employment technologies acclaimed as one of central florida's best places to work /view/contact-center-news/employment-technologies-acclaimed-as-one-ofcentral-floridas-best-places-to-work.aspx market research company and are based on each firm&rsquos score on an anonymous employee engagement survey the evaluation criteria measure workplace satisfaction in categories ranging from employee ali |
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