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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Caller-Entered Digits
Deriviation(s):CED
Definition:
Digits callers enter using their telephone keypads. The ACD, VRU, or network can prompt for CEDs.
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Your search for 'Caller-Entered Digits' has returned 49 search results
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Your search for 'Caller-Entered Digits' has returned 49 search results
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| Caller-Entered Digits /define.aspx?id=21e353bbc3f84ac4aaa1ba4a458aff62 digits callers enter using their telephone keypads the acd vru or network can prompt for ceds ced |
| Automated Number Identification /define.aspx?id=74cab0283d2f4f8e9b5e6c7b4944e17c the display of numbered digits that come up to identify the number of the inbound caller also known as calling line identification or cli cli |
| Area Code /define.aspx?id=0afa4d7a3eae4fc698041281f26f41e7 a number usually of 3 digits assigned to a telephone area as in the united states and canada it permits direct distance dialing on the telephone system numbering plan area npa |
| Database Call Handling /define.aspx?id=370755b95a1047349f630ee62237d9ef an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab |
| $120 Million Fine Largest Ever Against CallerID Spoofer /company/blog/contactcentercompliance/?id=5c096628-d8c3-4d59-b5ca-07448cc86756 the fcc claims that adrian abramovich engaged in neighbor spoofing which is when id information that is displayed on a caller id is falsified to display the area code and the first three digits of the |
| Solving the Alpha-Numeric Quandary for IVR /company/blog/plumvoice/?id=b74db2a9-5b07-4b64-b039-40160b84b62d one of the best features of the telephone is its simplicity you have ten digits to work with plus the star and pound keys and pretty much anyone over the age of four can make sense of basic phone conce |
| Infographic: How Answering Services Use DNIS /company/blog/specialtyansweringservice/?id=b62c4564-c58f-47ac-a215-fa99c38115d7 digits to a decoder that will make them available to a device on the receiving end so when the phone rings at the private branch exchange pbx the dtmf is transmitted along with the call telling the pbx |
| Hong Kong Officials Urged to Require Cold-callers Use Identifiable Numbers /view/contact-center-news/hong-kong-officials-urged-to-require-cold-callers-use-identifiable-numbers.aspx contactcenterworld hong kong may 4 2017 the government should force cold callers in the city to have certain digits at the start of their phone numbers so hongkongers can recognise them and ignore the |
| Fonality Click to Dial Grows with Outlook /company/blog/fonality/?id=e0cdfe80-afbc-4dd4-bd03-edca7dcb1d44 digits with the company&rsquos new click to dial for microsoft outlook similar to fonality click to dial for browsers the new outlook plug in turns phone numbers into a hyperlink that dials through the |
| Teleperformance Expands Global Footprint to Australia /view/contact-center-news/teleperformance-expands-global-footprint-to-australia.aspx digits we are excited to grow our footprint in australia and offer new opportunities to the community of melbourne said paulo césar salles vasques worldwide chief executive officer teleperformanc |
| Encoded: Is it time to ditch CVV codes and simplify payments? /company/blog/welshcontactcentreforum/?id=d22aa285-6851-461c-841b-2e4f40bf8660 it&rsquos time to simplify the card payment process take the first step by ditching the three digit cvv code rob crutchington director at encoded takes a closer look at the three digits on the ba |
| Where Do Telephone Numbers Come From? /company/blog/plumvoice/?id=c3e06d75-c418-4bee-a32d-8a8e364cf2e8 digits i was able to port this number away from google who controls phone numbers in the united states as in most other north american countries telephone numbers are composed of ten digits this is kno |
| What is Automated Feature Function Testing? (And why you need to know /company/blog/integratedresearch/?id=f7d2409c-3655-4cc1-a339-374fd36cb6f7 digits along with pound and star those are options that people might try select and you need to know what the system does whenever something unexpected occurs human testers when a company implements a |
| Enhance customer service experience using self-service /company/blog/newvoicemedia/?id=755a4b6f-4ad5-47fb-8e61-15608646f544 digits below zero a frail looking elderly woman &ndash a regular customer &ndash pulled up and stepped out of her car to pump her gas i went over to her and told her that i would pump the gas if she wo |
| StarLeaf Cloud 3.0 is here! /company/blog/starleaf/?id=41892b55-4e72-4586-a7c1-e93e11a11bc4 digits to dial even if the conference is not hosted by their organization while you&rsquore waiting for your host to start your starleaf conference you will now see a welcome screen until your host joi |
| ECaaS: The Next Evolution in Cloud Communications /company/blog/8x8/?id=3b68e893-0b17-4e43-be38-02607a2c7610 digits with the global and mobile business craze firing on all cylinders companies have been exploring more integrated enterprise cloud communications solutions to keep pace with their customers |
| Why Agents Hate Coming to Work /company/blog/five9/?id=e7d7189e-b54b-4009-8f48-e9c63275a21b digits it could be quite frustrating trying to find information for a customer which often involved flipping through pages of manuals and little handwritten notes i also spent time as a market research |
| Cloud-based speech recognition /company/blog/aculab/?id=3fd1342e-db71-4a25-9475-5e33ed550be4 digits of a pin code well they can using automated speech recognition technology asr aculab are bringing speech recognition capabilities to the aculab cloud platform which will allow developers to quic |
| BTCL Will Change Landline-phone Numbers Under Uttara Exchange /view/contact-center-news/btcl-will-change-6000-landline-phone-numbers-under-uttara-exchange.aspx digits the digit &lsquo4&rsquo will be prefixed to 4 000 numbers of the &lsquo895&rsquo series while 2 000 numbers of the &lsquo896&rsquo series will start with &lsquo4895&rsquo the last four digits of |
| Toll Helpline Number is of 9 Digits! /view/contact-center-news/toll-helpline-number-is-of-9-digits.aspx digits the toll helpline number given on the slips issued to the commuters at the kiratpur toll plaza is 981496666 it has one digit missing in it but astonishingly it never came to anyone&rsquos notice |
| Forecasting: What’s Happening Now /company/blog/monetsoftware/?id=5f788b4f-0a50-47cf-8f67-7e9692bf0b3f digits 5 6 others are still struggling with numbers as high as 80 one contact center reported that service queues are typically more accurate than sales nearly 75 of contact centers surveyed fore |
| Permalink to Sense, Simplify, Sell: Capturing more of the fare value chain /company/blog/interglobetechnologies/?id=4dd7c499-2b7e-41e5-968b-a763a6cb40f0 digits with 99 9 accuracy igt fare filing success story the service is a strategic tool to build competitiveness and profitability it automates and streamlines fares while intuitively moni |
| Europe Still Way Behind US in UCaaS Market /view/contact-center-news/europe-still-way-behind-us-in-ucaas-market.aspx contactcenterworldlondon uk jan 8 2016 the unified communications as a service ucaas market is growing at double digits but still relies on the us for the vast bulk of sales research has found accordin |
| Free agency is here to stay /company/blog/kellyoutsourcingandconsultinggroup/?id=f8c0edb7-8a17-49a2-81e5-95aca4d23304 when the u s economy went into free fall during the last recession hundreds of thousands of workers lost their jobs and unemployment rates hit double digits during the years that followed many workers |
| Wegen AIDS Talkline Provides Valuable Information /view/contact-center-news/council-tax-call-centre-close-to-breaking-point.aspx contactcenterworldaddis ababa ethiopia nov 16 2015 whenever issues come up in life that are hard to share with family friends or even health professionals people in ethiopia dial three popular digits 9 |
| Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld /view/contact-center-news/turkcells-global-bilgi-wins-2-top-awards-in-customer-management-from.aspx digits on the keypad turkcell global bilgi was also recognized for its innovative use of the home agent system which ensures high levels of employee satisfaction and performance home agent programs are |
| Phone Scam Hitting East Texas Residents /view/contact-center-news/phone-scam-hitting-east-texas-residents.aspx digits of the person&rsquos social security number don&rsquot be pressured into making payments you don&rsquot owe said mechele agbayani mills president and ceo of better business bureau serving centra |
| Domestic Violence Hotline Relies on NFL Help as Traffic Increases /view/contact-center-news/armour-domestic-violence-hotline-relies-on-nfl-help-as-traffic-increases.aspx digits oftentimes it&rsquos a handful or more very rarely is it zero on a recent monday it was barely past noon and already the hotline had received almost 700 calls more than 100 had gone unanswered f |
| Too Many Police Helplines to Remember /view/contact-center-news/too-many-police-helplines-for-you-to-remember.aspx digits each to cater to specific calls from various sections of society including women and senior citizens take the example the traffic helplines while vodafone users can use two numbers non vodafone |
| Indian Nationals Targeted in Phone Scam /view/contact-center-news/indian-nationals-targeted-in-phone-scam.aspx digits the phone calls are not from inz and people are being warned not to pay the money and instead report the call to police inz says it will never demand payment over the phone contactcenterworldpos |
| Health Link Unveils New 811 Line for Albertans Seeking Medical Advice /view/contact-center-news/health-link-unveils-new-811-line-for-albertans-seeking-medical-advice.aspx digits to three will likely convince more people to take advantage of the service albertans have come to know the old number but it&rsquos a lot easier to contact us now she said we are expecting an in |
| Banks on the Brink as Customer Experience Stagnates /view/contact-center-news/banks-on-the-brink-as-customer-experience-stagnates-capgemini.aspx digits in every region except western europe globally less than 50 of gen y customers are likely to continue with their primary bank in the next six months reasons cited include an increase in non bank |
| NetFortris Enhances its Enterprise Contact Center Solution /view/contact-center-news/netfortris-adds-pci-compliant-credit-card-security-and-skills-based-routing-to.aspx digits and associated tones from the agent making it possible for customers to confidently conduct transactions through call centers in addition netfortris released intelligent multi media queueing and |
| Why UAE Bank Call Centres are Not Ringing in Customer Satisfaction /view/contact-center-research/why-uae-bank-call-centres-are-not-ringing-in-customer-satisfaction.aspx digits away and it&rsquos toll free after hearing all the options on the menu selecting the most suitable one and waiting for the operator to turn his or her attention to you the inquiry is dealt with |
| China's Booming Call Center Market Opportunities in 2011 and Outlook to 2015 /view/contact-center-research/research-and-markets-chinas-booming-call-center-market-opportunities-in-2011.aspx digits some of the key findings in this march 2011 published research report include sectors such as telecom banking insurance travel booking and logistics are the innovators while the other industries |
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