ContactCenterWorld - Definition

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Phrase: Caller-Entered Digits

Deriviation(s):CED

Definition:

Digits callers enter using their telephone keypads. The ACD, VRU, or network can prompt for CEDs.


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Caller-Entered Digits
/define.aspx?id=21e353bbc3f84ac4aaa1ba4a458aff62
digits callers enter using their telephone keypads the acd vru or network can prompt for ceds ced
Automated Number Identification
/define.aspx?id=74cab0283d2f4f8e9b5e6c7b4944e17c
the display of numbered digits that come up to identify the number of the inbound caller also known as calling line identification or cli cli
Database Call Handling
/define.aspx?id=370755b95a1047349f630ee62237d9ef
an application whereby the acd works in sync with the database computer to process calls based on information in the database for example a caller inputs digits into a voice processing system the datab
Area Code
/define.aspx?id=0afa4d7a3eae4fc698041281f26f41e7
a number usually of 3 digits assigned to a telephone area as in the united states and canada it permits direct distance dialing on the telephone system numbering plan area npa
PLDT Equips The SM Store with Contact Center Service Solution
/view/contact-center-news/pldt-equips-the-sm-store-with-contact-center-service-solution.aspx
digits which will connect them to the nearest the sm store branch through the fortified partnership the full featured contact service solution of pldt will make ordering and shopping from the sm store
Ingram Micro Expands Unified Communications and Collaboration Business in South Carolina
/view/contact-center-news/ingram-micro-expands-unified-communications-and-collaboration-business-in-south.aspx
digits year over year by bringing these teams under one roof we will accelerate our growth and bring greater business value to the partners and providers we serve says steve yochum gm and director for
OneLink BPO Applauded by Frost & Sullivan for its Strong Brand and Market Expansion Strategies
/view/contact-center-news/onelink-bpo-applauded-by-frost-sullivan-for-its-strong-brand-and-market-expansion.aspx
digits in 2019 as well onelink has a presence in several countries in latin america including el salvador nicaragua guatemala colombia and mexico it is also positioning itself as a multilingual provide
BMTC Call Centre to be Integrated with Police Control Room
/view/contact-center-news/bmtc-call-centre-to-be-integrated-with-police-control-room.aspx
digits &mdash which is easy to remember by replacing the existing 11 digit number a bmtc official said the tender for setting up the new call centre was called a couple of weeks ago the corporation hop
Poll Reveals Urgent Need for Functional 3-digit Security Helpline in Nigeria
/view/contact-center-news/poll-reveals-urgent-need-for-functional-3-digit-security-helpline-in-nigeria.aspx
digits security mobile numbers provided by the nigerian police and advocated on the spot that the nigerian police should have a three 3 digits number for all emergencies this therefore reveals that the
Desperately Lonely Britons Bombard Emergency Services for a Chat
/view/contact-center-news/desperately-lonely-britons-bombard-emergency-services-for-a-chat-about-anything.aspx
digits when the situation is dire but the likes of jenny bell and rachel woodbridge are frequently picking up calls which have nothing to do with an emergency quite the opposite really instead the two
Why UAE Bank Call Centres are Not Ringing in Customer Satisfaction
/view/contact-center-research/why-uae-bank-call-centres-are-not-ringing-in-customer-satisfaction.aspx
digits away and it&rsquos toll free after hearing all the options on the menu selecting the most suitable one and waiting for the operator to turn his or her attention to you the inquiry is dealt with

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