ContactCenterWorld - Definition
Phrase: Knowledge, skills, and attributes
The overall make-up of an employee from an educational/life experience background, specific skills and capabilities, and personality traits and attributes that may indicate potential success in a particular position or role.
ContactCenterWorld - Search Results
Your search for 'Knowledge, skills, and attributes' has returned 4 search results
VP Business Development
Silver Lining Solutions Ltd
|Silver Lining Solutions|
Silver Lining's software solutions enable organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale Organisations around the world use our software to transform the customer experience and achieve step-change improvements in sales performance and operational efficiencies. Silver Lining’s solutions are deployed, at scale, enterprise-wide predominantly across contact centre (covering both in-house and outsourced operations), back-office and retail branches. Some organisations use our solutions to optimise customer experience whilst driving out unnecessary cost; others to drive sales; some for compliance and benchmarking purposes; some as a basis on which to recruit. All derive huge strategic, operational and ROI benefits and understand the value of deploying our truly unique software. As a result, we are proud to count BT, Sky, Telefonica/O2, Carphone Warehouse, EE (Orange, T-Mobile), Elavon, EC Harris, Shangri-La Hotels & Resorts and many others amongst our prestigious global client base.
2 Records Found
|Knowledge, skills, and attributes|
the overall make up of an employee from an educational life experience background specific skills and capabilities and personality traits and attributes that may indicate potential success in a particu
|the making of an hr leader – attributes and characteristics|
contactcenterworld to work in any profession one should not only have subject matter expert but must also suitable possess personality behavior acceptability etiquette mannerism attitude and profession