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ContactCenterWorld - Definition
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Phrase: Base Amount
Definition:
The number of contacts on a monthly basis (assumes there are no unusual factors that can affect this)
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| Service Plan /define.aspx?id=ae718e08fd364299b407506a0da3006c the rate plan you select when choosing a wireless phone service a service plan typically consists of a monthly base rate for access to the system and a fixed amount of minutes per month |
| Base Amount /define.aspx?id=229e384cf7664e3b9ae415869e66fe54 the number of contacts on a monthly basis assumes there are no unusual factors that can affect this |
| Base Staff /define.aspx?id=37556eb8454e4f738fa93ed98e668d2f the minimum amount of individuals required to cover the base contact volume |
| Ripples Launches Media Platform Leveraging Big-Data Capabilities /view/contact-center-news/ripples-launches-media-platform-leveraging-big-data-capabilities.aspx base of ripples and the vast amount of data we've been able to aggregate and analyze over the years we created a new set of big data capabilities to better utilize this medium &ndash called bev top med |
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