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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Availability
Definition:
The period of time spent waiting to accept and/or busy on an inbound or outbound contact.
ContactCenterWorld - Search Results
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Your search for 'Availability' has returned 555 search results
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| optanix announces new service assurance platform for hybrid environments /view/contact-center-news/optanix-announces-new-advanced-service-assurance-platform-for-hybrid-environments.aspx availability management for demanding contact center and unified communications deployments today we're bringing this unique service assurance solution to a new level with enhancements targeted at both |
| Unisecure is releasing High-Speed Content Delivery Network with their hosting plans /blog.aspx?uid=4c880b9a75144cf2b877e6bc0ec1282a&id=18e213c8-250f-4630-b754-59626b03a890 availability of products cdn offers many advantages like it reduce loading times for your small business website reduces the impact of traffic spikes on your site secures your servers to hold the data |
| Umesh Kulkarni /profile.aspx?pid=bf32d8f6e14244878621f2e636cae0c2 bpo and ito organization sungard availability services bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global india pvt ltd fis global business solutions |
| Evolution of SaaS /blog.aspx?uid=4c880b9a75144cf2b877e6bc0ec1282a&id=8641742a-1c06-4a97-aa27-eb79ad84aa5c availability and performance are managed by the provider moving into the beginning of the dot com boom with the development of the internet the computer industry was trying to implement an early form o |
| ccc opens its 22nd location in aachen /view/contact-center-news/ccc-opens-its-22nd-location-in-aachen.aspx availability of talented applicants speak for the city aachen is a very young progressive city with 55 000 students at four universities the region&rsquos labor market profits from this we find very we |
| genvoice now providing a more secure and reliable business phone system /view/contact-center-news/genvoice-now-providing-a-more-secure-and-reliable-business-phone-system.aspx availability and high performance algorithm none of the iaas providers can provide 100 percent delivery time so do google and amazon we seamlessly migrate disaster point to a working node when downtime |
| cgs receives soc 2 type 2 compliance certification /view/contact-center-news/cgs-receives-soc-2-type-2-compliance-certification.aspx availability processing integrity confidentiality and privacy the successful completion of this voluntary engagement illustrates cgs ongoing commitment to create and maintain a secure environment for i |
| ringcentral reimagines communications & collaboration user experience with a new unified mobile app /view/contact-center-news/ringcentral-reimagines-communications-collaboration-user-experience-with-a-new.aspx contactcenterworld san francisco ca usa nov 2018 ringcentral inc nyse rng a provider of enterprise cloud communications and collaboration solutions announced at its annual user conference connectcentra |
| Arnold Miranda /profile.aspx?pid=fc04076f5c35403c9e66e449ae197158 service deliver leader bpo and ito organization fidelity national information services inc bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global india pv |
| apptek announces availability of language pairs for its machine translation platform /view/contact-center-news/apptek-announces-availability-of-over-200-language-pairs-for-its-industry-leading.aspx contactcenterworld mclean va usa nov 2018 apptek a provider of artificial intelligence ai based automatic speech recognition asr and machine translation mt solutions announced the immediate availabilit |
| digital defense announces frontline active threat sweep /view/contact-center-news/digital-defense-announces-frontline-active-threat-sweep.aspx contactcenterworld san antonio tx november 2018 digital defense inc a security technology and services provider announced the availability of their threat detection technology frontline active thr |
| China Professional Hair Care Market is estimated to hit $1.345 billion by 2023 /blog.aspx?uid=c71622a9a5854b48852af2e357930a22&id=e0c4505a-98b2-424f-a049-23f8a98e12f3 availability of hair appliances that are less damaging to the hair such as ceramic irons in both flat and curl varieties coupled with styling products that help protect the hair from thermal damage are |
| Sports Nutrition Products Industry Size, Share, Trend, Uses, Rapid Growth and Forecasts Period 2018-2025 /blog.aspx?uid=f81acb059ea346c3b8596181c7abff11&id=f04503fe-e4ab-45c5-9aa1-0088af4d0459 among the major product types the sports drinks segment is predicted to lead the global sports nutrition products market in the next few years the rising demand and the easy availability of these produ |
| altitude software presents its adaptable and omnichannel xperience in a box /view/contact-center-news/altitude-software-presents-its-adaptable-and-omnichannel-xperience-in-a-box.aspx availability of specialized resources we have created xperience in a box to simplify selection implementation and operation of such solutions and make them accessible to every business explains mario s |
| Workforce Management: MyTime Mobile App /company/blog/businesssystemsuk/?id=ea551081-48c9-46a5-92aa-3d26d404b9d1 humanise the workplace series part 1 employees today are looking for flexibility and availability to help meet their busy and complex lifestyle schedules they want to be able to take control of their w |
| mobilehelp introduces voice activated emergency response button /view/contact-center-news/responding-to-the-call-for-help-mobilehelp-introduces-voice-activated-emergency.aspx availability of its voice activated button as the newest member in the company family of emergency response solutions the button can connect the user to help through a simple vocal command according to |
| Integrated Research /company/integrated-research.aspx availability and performance for millions of their customers across the globe ir iq services interactive quality services inc integrated research ir stefan bartels bartels mike burke kevin ryder travis |
| centre to establish call centre app to attract foreign students /view/contact-center-news/centre-to-establish-call-centre-app-to-attract-foreign-students.aspx availability of courses different disciplines offered by universities colleges etc while talking about the proposed mobile application das said the application is being developed to make provide all in |
| neuraswitch and beyond verbal announce partnership /view/contact-center-news/neuraswitch-and-beyond-verbal-announce-partnership-to-add-emotion-ai-insights-to.aspx contactcenterworld tel aviv israel & tulsa ok usa nov 2018 neuraswitch and beyond verbal announce a partnership and availability of beyond verbal&rsquos voice based emotion ai engine on neuraswitch |
| linc global announces direct to consumer automated customer care and engagement platform /view/contact-center-news/linc-global-announces-direct-to-consumer-automated-customer-care-and-engagement.aspx contactcenterworld sunnyvale ca oct 29 2018 linc global a customer care automation platform announced the general availability release of its direct to consumer capabilities linc helps brands offer an |
| opentext enables intelligent and connected customer service in the cloud /view/contact-center-news/opentext-enables-intelligent-and-connected-customer-service-in-the-cloud.aspx contactcenterworld waterloo ontario canada oct 23 2018 opentext&trade nasdaq otex tsx otex a global provider in enterprise information management eim announced the availability of opentext qfiniti for |
| Web Werks Is Now a SAP Certified Provider of infrastructure. /blog/webwerksidc/?id=5b0b0601-901f-4f7e-8d3a-00ba6c5d210e india&rsquos largest hosting service provider web werks announces the achievement of sap certification in infrastructure operations a superlative availability of infrastructure and operational standard |
| Next Generation of Cloud WFM for Contact Centres /company/blog/uwfm/?id=10ff4d0f-9769-48ba-8cd0-f9bae94142d6 u wfm is pleased to announce the availability of its next generation cloud workforce management software for all contact centres bringing competitive advantage for all contact centres u wfm believes th |
| pgi announces the availability of additional features to globalmeetr /view/contact-center-news/globalmeet-brings-more-flexibility-with-advanced-in-room-video-collaboration-and.aspx contactcenterworld atlanta ga usa oct 9 2018 pgi a dedicated provider of collaboration solutions announces the availability of additional features to its unified communications & collaboration uc&am |
| How to make voice analytics your competitive advantage today and the future. /company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a availability available busy away wrap up time handle time where it&rsquos headed and will arrive soon 3clogic is taking customer engagement visibility with servicenow to the next level with enhanced re |
| lumenvox speaker recognition added to smilepass identity verification and authentication platform /view/contact-center-news/lumenvox-speaker-recognition-added-to-smilepass-identity-verification-and.aspx contactcenterworld san diego ca usa and munich germany sept 2018 lumenvox llc and smilepass ltd announce the availability of voice based biometric authentication within the smilepass identity and authe |
| tetravx and five9 grow strategic partnership with integration of solutions /view/contact-center-news/tetravx-and-five9-grow-strategic-partnership-with-integration-of-solutions.aspx availability call states and telephony integration integrating our solutions with five9&rsquos seemed like the next logical step in digitizing the customer journey and experience said jimmy carro |
| vulgar calls leave ncpcr helpline defunct for over a month kids in distress /view/contact-center-news/vulgar-calls-leave-ncpcr-helpline-defunct-for-over-a-month-kids-in-distress.aspx availability of the pocso e box helpline number is leading to hassles to many children and others who wish to report sex crimes against children but we are taking it very seriously from today we have s |
| insightly releases customization capabilities /view/contact-center-news/insightly-releases-advanced-customization-capabilities-crm-software-now-adapts-to.aspx contactcenterworld san francisco ca usa sept 2018 insightly crm for building lifelong customer relationships announced the availability of new capabilities that allow companies of all sizes to tailor t |
| mercado libre selects talkdesk to power sales teams in latin america /view/contact-center-news/mercado-libre-selects-talkdesk-to-power-sales-teams-in-latin-america.aspx availability and a scalable platform that meets our growing business needs today and well into the future said rodrigo hutt head of classifieds business unit for mercado libre we are excited by mercado |
| lumenvox and voicetrust announce merger to create leading global speech and multifactor authentication provider /view/contact-center-news/lumenvox-and-voicetrust-announce-merger-to-create-leading-global-speech-and.aspx availability to continuously invest and innovate by combining a global presence and talented workforce with an established partner ecosystem the new company offers solutions coupled with outstanding cu |
| telcobridges announces freesbc availability on amazon web services /view/contact-center-news/telcobridges-announces-freesbc-availability-on-amazon-web-services.aspx contactcenterworld montreal canada sept 2018 telcobridges ag designer and manufacturer of carrier grade tmedia voip gateways and the freesbc virtual session border controller announced that its virtual |
| newvoicemedia partners with rapid7 to transform customer experience /view/contact-center-news/newvoicemedia-partners-with-rapid7-to-transform-customer-experience.aspx availability for calls in remote regions the nvm platform will also provide a real time window into rapid7&rsquos entire support operation with automatic call logging recording and customizable reporti |
| Aquafeed Market is poised to dominate this market during 2018-2023 /blog/marketresearch/?id=64ee226c-a79e-470d-a75a-2bdd977562b1 availability of raw materials favorable climatic conditions for aquaculture and cheap labor will accelerate the market growth in asia pacific europe is expected to have a steady growth of aquafeed in t |
| sugarcrm elite partner fayebs announces release of newest sugar enhancement /view/contact-center-news/sugarcrm-elite-partner-fayebs-announces-release-of-newest-sugar-enhancement.aspx availability of their newest sugarcrm enhancement sugar messaging powered by ytel we&rsquore incredibly excited to bring texting integration to the sugar ecosystem with a leading solution like ytel sai |
| polycom launches updated business ip phones /view/contact-center-news/polycom-launches-updated-business-ip-phones.aspx contactcenterworld dubai uae sept 5 2018 polycom a global provider in communications and part of plantronics has announced the availability of its updated line of vvx series business ip phones with a n |
| westjet becomes first canadian airline to launch an ai chatbot /view/contact-center-news/westjet-becomes-first-canadian-airline-to-launch-an-ai-chatbot.aspx and capabilities to juliet including availability on different platforms and voice interaction contactcenterworld posted by veronica silva cusi news correspondent source https www newswire ca |
| avoxi launches new global partner program /view/contact-center-news/avoxi-launches-new-global-partner-program.aspx availability and coverage for virtual phone numbers across the globe the partner program serves to better reach customers in all geographies while avoxi is successful in selling its services through gl |
| Glossary of Customer Service Solutions /company/blog/abetteranswer/?id=f43eff47-7e1a-4be8-8a2e-bb818a260da3 availability or backup for your own customer service after hours or during lunch breaks the employees are reliable and you don&rsquot need to worry about the staffing and training when it&rsquos best s |
| conversational ai provider giant otter technologies announces commercial availability /view/contact-center-news/conversational-ai-innovator-giant-otter-announces-commercial-availability.aspx contactcenterworld somerville ma usa aug 2018 giant otter technologies inc announced the commercial availability of express v1 0 an end to end platform for turning customer dialog transcripts into ai f |
| Shared Call Center Solutions Creating Momentum for SMEs /blog/GrupoNoa/?id=90a666aa-0274-4836-b8a3-ae99cddc5e73 availability a common agent effectively handles a number of campaigns in a professional manner it is quite apt for small and medium scale enterprise that requires a nominal customer support department |
| Will Healthcare Customer Service Centers Be Staffed by Chatbots in the Near Future? /company/blog/startek/?id=dd906070-92a6-482e-89d3-1639597a4fb4 availability and adoption of digital channels mean that engagement centers can begin reducing their investment in human engagement specialists agents to learn more about the healthcare industry downloa |
| Masergy /company/masergy.aspx availability easy system integration and 24x7 monitoring and support by moving to the cloud customers eliminate the need for on premise equipment and capital expenses masergy communications inc masergy |
| 5 Tips to Optimize Contact Center Scheduling /company/blog/monetsoftware/?id=53e7f96b-ea18-4c6e-81f6-e98294714c3e availability but weather special events regional variables and anything else that may impact scheduling 2 maximize the skills of your stars whenever possible schedule your best agents on the shif |
| q suite adds service management panel for easy resource use /view/contact-center-news/q-suite-adds-service-management-panel-for-easy-resource-use.aspx contactcenterworld fredericton new brunswick canada aug 7 2018 indosoft announces the addition of the service management panel to q suite 5 17 cloud contact centers benefit from easy availability of cp |
| egain cloud alwayson available immediately /view/contact-center-news/egain-cloud-alwayson-slays-the-scheduled-maintenance-downtime-dragon-for-digital-2.aspx contactcenterworld sunnyvale ca and newbury uk aug 2018 egain nasdaq egan a provider of cloud based customer engagement solutions announced the immediate availability of egain cloud alwayson an offerin |
| egain cloud alwayson now available /view/contact-center-news/egain-cloud-alwayson-slays-the-scheduled-maintenance-downtime-dragon-for-digital.aspx contactcenterworld sunnyvale ca and newbury uk august 2 2018 egain nasdaq egan a provider of cloud based customer engagement solutions announced the immediate availability of egain cloud alwayson |
| Availability /define.aspx?id=25554697a6f64b49b7466b35f7e65714 the period of time spent waiting to accept and or busy on an inbound or outbound contact |
| Workforce Management Software /define.aspx?id=c75c1430326f45098402c61ebd8ae34d software that assists contact centers to better schedule and delegate staff predict up coming call volumes and indicate agent availability workforce optimization workforce management |
| Look Ahead Routing /define.aspx?id=df89905404db4798bfca082cb9a70c48 the capability of a system to look ahead to evaluate the availability condition of a trunk group or agent group before routing or overflowing a contact there look ahead queuing |
