All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
StoreContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Availability
Definition:
The period of time spent waiting to accept and/or busy on an inbound or outbound contact.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Availability' has returned 712 search results
599 Records Found
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
Your search for 'Availability' has returned 712 search results
Videos
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
| disruption brings an end to contact centers as we know them declares everest group /view/contact-center-research/disruption-brings-an-end-to-contact-centers-as-we-know-them-declares-everest.aspx availability at their channel of choice and they expect a fast and accurate resolution to their issues buyers seek service providers who can help them meet and exceed the expectations of digital native |
| voximplant builds safari 11 web browser support into cloud communications platform /view/contact-center-news/voximplant-builds-safari-11-web-browser-support-into-cloud-communications-platform.aspx contactcenterworld palo alto ca usa sept 2017 voximplant a cloud communications platform built specifically for web and mobile app developers announced the immediate availability of its new sdk with su |
| teleopti app now available for talkdesk customers in appconnect /view/contact-center-news/teleopti-app-now-available-for-talkdesk-customers-in-appconnect.aspx contactcenterworld stockholm sweden sept 2017 teleopti is proud to announce its availability to all talkdesk customers on appconnect talkdesk customers can now integrate teleopti&rsquos workforce manag |
| altitude integrates chat with xperience proactive contact center solution /view/contact-center-news/altitude-integrates-chat-with-xperience-proactive-contact-center-solution-2.aspx efficiency consumers value the availability of chat live support in online purchases and requests contactcenterworld posted by veronica silva cusi news correspondent source http www newswiretoday com |
| iron bow technologies completes soc 2 type 1 certification for call center services /view/contact-center-news/iron-bow-technologies-completes-soc-2-type-1-certification-for-call-center.aspx availability processing integrity confidentiality or privacy the soc 2r type i report is performed by an independent auditing firm and is intended to provide an understanding of the service organizatio |
| Introducing Talkdesk Context for Mobile /company/blog/talkdesk/?id=1cce9373-1293-4963-a243-7697c74faa32 availability will come soon after talkdesk context is a response to common pain points that customers experience during contact center calls it&rsquos a shortcut to their resolution that bypasses satis |
| consilium simplifies multichannel outbound engagement strategy with unicampaign 4 0 /view/contact-center-news/consilium-simplifies-multichannel-outbound-engagement-strategy-with-unicampaign.aspx contactcenterworld singapore india and canada 07 sep 2017 consilium software inc a cisco preferred solution partner announced the general availability of unicampaign 4 0 an outbound contact manage |
| customer feedback drives the new release of bright pattern contact center /view/contact-center-news/customer-feedback-drives-the-new-release-of-bright-pattern-contact-center.aspx contactcenterworld san bruno ca usa sept 2017 bright pattern a provider of cloud contact center software as a service announced the availability of summer release 2017 the release includes customer req |
| How to Make the Most out of your business using outsourcing solutions /company/blog/rsvp/?id=298f2a0c-d494-436a-88ae-6e1d3a9b4509 availability and accessibility of highly qualified professionals taking the first step to outsourcing can be time consuming and appear to be rather daunting especially when you find it hard to le |
| pg&e's customer service hours are changing to provide customers with better service /view/contact-center-news/pges-customer-service-hours-are-changing-to-provide-customers-with-better-service.aspx availability for emergencies and our self service channels are always available said laurie giammona senior vice president and chief customer officer at pg&e in 2016 93 percent of pg&e&rsquos non |
| social gear releases new business a saas platform /view/contact-center-news/social-gear-releases-new-business-a-saas-platform-to-unlock-full-powers-of.aspx availability of business worldwide with focus on fast growing regions such as asia pacific latin america and emea irene yap global marketing solutions partnerships apac at facebook comments on the rele |
| indosoft announces q suite ng 1 01 release /view/contact-center-news/indosoft-announces-q-suite-ng-1.01-release.aspx contactcenterworld fredericton nb canada aug 2017 indosoft inc announces the availability of q suite ng version 1 01 q suite ng is the culmination of 18 years of contact center application development |
| 24 7 ai powered virtual agent now available for both speech and digital channels /view/contact-center-news/247-ai-powered-virtual-agent-now-available-for-both-speech-and-digital-channels.aspx contactcenterworld san jose ca usa aug 2017 24 7 a global providerr in intent driven customer experience solutions announced the availability of 24 7 aiva an ai powered virtual agent that empowers ente |
| soon a helpline for patients at government hospitals /view/contact-center-news/soon-a-helpline-for-patients-at-government-hospitals.aspx availability of medicines at government hospitals through this helpline health minister satyendra kumar jain said mr jain added that medical superintendents of all government hospitals in the capital w |
| dnr expands customer service at escanaba office in delta county /view/contact-center-news/dnr-expands-customer-service-at-escanaba-office-in-delta-county.aspx contactcenterworld escanaba mi usa aug 14 2017 the michigan department of natural resources is expanding customer service availability at its escanaba office making it the fourth dnr customer service c |
| startel corporation announces release of startel contact management center v14 /view/contact-center-news/startel-corporation-announces-release-of-startel-contact-management-center-v14.aspx contactcenterworld startel corporation a provider of unified business communications for healthcare & hospitals contact centers and telephone answering services tas announced the availability of sta |
| ir receives avaya 2017 devconnect select product program excellence award /view/contact-center-news/ir-receives-avaya-2017-devconnect-select-product-program-excellence-award.aspx availability ir is an important devconnect technology partner and we are delighted to recognize ir for ongoing contributions to avaya and the select product program the avaya devconnect excellence awar |
| newvoicemedia unveils speech analytics solution /view/contact-center-news/newvoicemedia-unveils-speech-analytics-solution-as-part-of-summer-17-release-to.aspx availability of software as a service saas based solutions is reducing the barrier to entry for what is commonly viewed as a luxury customer engagement center technology investment due to its tradition |
| asc enables compliant recording of video consultations /view/contact-center-news/asc-enables-compliant-recording-of-video-consultations.aspx contactcenterworld asc a software provider announced the availability of its evoipneo solution to record video consultations the customized integration for video consulting platforms provides compliant |
| mitel named a leader in gartner magic quadrant for unified communications /view/contact-center-news/mitel-named-a-leader-in-gartner-magic-quadrant-for-unified-communications-for.aspx availability of cloud based solutions unlocks significant opportunities to increase productivity and reduce costs said torre bookout president of americas region mitel user group communications infrast |
| Availability /define.aspx?id=25554697a6f64b49b7466b35f7e65714 the period of time spent waiting to accept and or busy on an inbound or outbound contact |
| Look Ahead Routing /define.aspx?id=df89905404db4798bfca082cb9a70c48 the capability of a system to look ahead to evaluate the availability condition of a trunk group or agent group before routing or overflowing a contact there look ahead queuing |
| Workforce Management Software /define.aspx?id=c75c1430326f45098402c61ebd8ae34d software that assists contact centers to better schedule and delegate staff predict up coming call volumes and indicate agent availability workforce optimization workforce management |
| NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award /blog.aspx?uid=2b291e39cce240b38f1a7e5985676f68&id=578a5345-9a70-4114-8af2-b1402dabcd92 availability contactworld ensures complete flexibility scalability and reliability &ldquocongratulations to newvoicemedia for being honored with a communications solutions product of the year award &rd |
| Virtual Contact Center /define.aspx?id=43ebb6bb18674c258173aeae7ce7ab05 this contact center does not have a physical location it only needs an internet connection and telecommunication availability to function virtual call center virtual contact centre virtual call centre |
| consilium announces uniagent 5 5 with cisco omni channel and salesforce lightning experience integration /view/contact-center-news/consilium-announces-uniagent-5.5-with-cisco-omni-channel-and-salesforce-lightning.aspx contactcenterworld singapore india and canada july 2017 consilium software inc a cisco preferred solution partner and a member of the cisco solutionsplus program announced the general availability of u |
| Trends guiding the future of UC /company/blog/teotechnologies/?id=49cdfe22-d96a-4396-b6ee-de8efb3accfe availability and scalability that business tasks require driving the increase in adoption the promises of streamlined communications and increased revenue are certainly major advantage currently reaped |
| additional nights accommodation superior room type for night of oct 27th 28th or 29th /conferences/ select this option if you would like to stay for more nights on top of your conference with accommodation package please select the number of nights required additional nights are subject to availabili |
| additional nights accommodation superior room type for any night oct 23rd 26th /conferences/ select this option if you would like to stay for more nights on top of your conference with accommodation package please select the number of nights required additional nights are subject to availabili |
| additional nights accommodation superior room type for night of oct 21st or 22nd /conferences/ select this option if you would like to stay for more nights on top of your conference with accommodation package please select the number of nights required additional nights are subject to availabili |
| dincloud's new virtual robot improves quality assurance and customer experience /view/contact-center-news/dinclouds-new-virtual-robot-improves-quality-assurance-and-customer-experience.aspx contactcenterworld los angeles ca july 18 2017 dincloud announced the availability of a full service virtual robot dubbed james the virtual robot runs in the cloud as a service and requires no coding o |
| liquid voice helps organisations to comply with gdpr /view/contact-center-news/liquid-voice-heelps-organisations-to-comply-with-gdpr.aspx contactcenterworld liquid voice a provider of interaction recording quality management and analytics has announced the immediate availability of a new solution that will help organisations to compl |
| connectleader introduces new gamification platform toprung /view/contact-center-news/connectleader-introduces-new-gamification-platform-toprung-to-accelerate-sales.aspx contactcenterworld salem nh usa july 2017 connectleader an innovator in b2b sales acceleration technologies announced the availability of their toprung sales gamification and performance management too |
| hmrc brings call centre jobs back to pre cut levels as wait time drops /view/contact-center-news/hmrc-brings-call-centre-jobs-back-to-pre-cut-levels-as-wait-time-drops.aspx availability the national audit office nao said on friday that the hires have significantly improved the service for callers with call centre staff handling 8m more calls than in 2015 16 but around thr |
| mobile banking in canada grows rapidly as satisfaction with personal service drops /view/contact-center-research/mobile-banking-in-canada-grows-rapidly-as-satisfaction-with-personal-service.aspx availability of key information range of services and clarity of information satisfaction is calculated on a 1 000 point scale canadian retail banks have been pioneers in their embrace of the mobile ch |
| five9 launches major release for global enterprises /view/contact-center-news/five9-launches-major-release-for-global-enterprises.aspx contactcenterworld san ramon ca usa july 12 2017 five9 nasdaq fivn a provider of cloud software for the enterprise contact center market announced the availability of summer release 2017 the latest maj |
| Atchison Frazer /profile.aspx?pid=7cf9e1ef00124973a450f441b58d3aa4 availability and real time quality of the network paths talari ensures applications that rely on a wan are not affected by underlying network issues talari patented technology delivers significant cost |
| altitude integrates chat with xperience proactive contact center solution /view/contact-center-news/altitude-integrates-chat-with-xperience-proactive-contact-center-solution.aspx and digital first companies chat is a critical channel for its convenience and efficiency consumers value the availability of chat live support in online purchases and requests contactcenterworld |
| Setting Up A New Call Center /tips.aspx?id=087439a118b040c48944c4d0d4f1b848 there are three key things that companies looking to set up a new call center operation needs first and most important they would need labour second would be the suitability or availability of a suitab |
| UK Office Set-Up /tips.aspx?id=c75f4218093943a489edf79e07e6dde7 when looking to set up an office in the uk the most important thing to look at is staff availability costs are everything you need to make sure that you have the right property the right labour force a |
| quintilesims introduces orchestrated customer engagement oce /view/contact-center-news/quintilesims-introduces-orchestrated-customer-engagement-oce.aspx availability of a new category of pharmaceuticals commercial operations saas software called orchestrated customer engagement oce in the winter of 2017 this new category of enterprise saas software emp |
| 24x7 multi lingual tourist helpline launched /view/contact-center-news/24x7-multi-lingual-tourist-helpline-launched.aspx availability of tourist information and assistance to the visiting tourists while travelling in the country this service is available on the toll free number 1800111363 or on a short code 1363 and oper |
| endpoint technologies and smartaction partner /view/contact-center-news/endpoint-technologies-and-smartaction-partner-to-introduce-call-center-automation.aspx availability and utilization of ai powered customer self service technology solutions in the pharmaceutical and biotech industries customer self service powered by ai is transforming the call center as |
| verint announces packaged workforce optimization solutions /view/contact-center-news/verint-announces-packaged-workforce-optimization-solutions-designed-specifically.aspx contactcenterworld melville ny usa june 12 2017 verint systems inc nasdaq vrnt announced the availability of its workforce optimization offerings for businesses with small and medium sized contact cent |
| FIS Global /company/fis-global.aspx fis global bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global business solutions fidelity national information services inc fidelity national informat |
| What to Look For When Choosing Hosted PBX Solutions For Business /company/blog/ecosmobtechnologies/?id=c16e31e1-485c-4040-9112-9ffdd99dd56c availability of full support from the hosted pbx solution provider there are small things like employee training and resolving issues that do count for a lot only expert hosted pbx solution services li |
| dutch isps vary widely in customer service availability /view/contact-center-news/dutch-isps-vary-widely-in-customer-service-availability.aspx contactcenterworld amsterdam netherlands june 2017 customer service numbers are often difficult to find on the websites on dutch isps making them hard to reach according to research by telefoonboek nl |
| Should I hire an answering service or an onsite receptionist? /company/blog/voicenation/?id=78a32e06-00be-481e-b2a6-4e9ae1caffee availability money and time not necessarily in that order let&rsquos take a quick look each of these and what they could mean for your office availability sometimes the office can be limiting for |
| bright pattern integrates telegram to omnichannel contact center software /view/contact-center-news/bright-pattern-integrates-telegram-to-omnichannel-contact-center-software.aspx and line bright pattern is leading the contact center industry in mobile application channel availability contactcenterworldposted by veronica silva cusi news correspondent source http www prweb com |
| Optimise agent scheduling by understanding call behaviour /company/blog/goresponse/?id=4497638c-d7a3-45aa-8d2c-a6e720850d70 availability for consumers to call in appleby&rsquos research there was often a spike in call traffic at the hour mark when the figures are further analysed 40 per cent of calls fall within the first 1 |
Upcoming Events
Submit Event
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
 | 1 |
 291 | Share |