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ContactCenterWorld - Definition
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Phrase: Availability
Definition:
The period of time spent waiting to accept and/or busy on an inbound or outbound contact.
ContactCenterWorld - Search Results
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| ecosmob announce asterisk call center solution development /view/contact-center-news/ecosmob-announce-asterisk-call-center-solution-development.aspx contactcenterworld arlington tx usa june 2018 ecosmob a global provider in voip development announced availability of asterisk based call center solution development for existing call centers worldwide |
| copc inc announces new user interface and experience for revealcx version 4 0 /view/contact-center-news/copc-inc.-announces-new-user-interface-and-experience-for-revealcx-version-4.0.aspx contactcenterworld las vegas june 20 2018 copc inc a global consulting firm that helps companies improve operations to transform the customer experience announces the availability of version 4 0 of rev |
| liquid voice adds real time analytics for contact centres /view/contact-center-news/liquid-voice-adds-real-time-analytics-for-contact-centres.aspx contactcenterworld liquid voice a provider of interaction recording quality management and analytics has announced the immediate availability of real time analytics developed in partnership with speech |
| announcing the sytel ai dialer /view/contact-center-news/announcing-the-sytel-ai-dialer.aspx contactcenterworld with immediate effect sytel announces the availability of the sytel ai dialer this product is built around a proprietary dialing engine the virtual event machine vemr that has been o |
| intelepeer extends capabilities of cisco collaboration solutions /view/contact-center-news/intelepeer-extends-capabilities-of-cisco-collaboration-solutions-with-multi.aspx availability of atmospherer messaging which enables companies to use their business numbers and contact center numbers for both calling and text messaging companies using intelepeer&rsquos atmospherer |
| Arnold Miranda /profile.aspx?pid=fc04076f5c35403c9e66e449ae197158 service deliver leader bpo and ito organization fidelity national information services inc bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global india pv |
| bright pattern expands multi cloud portability of its contact center software with microsoft azure /view/contact-center-news/bright-pattern-expands-multi-cloud-portability-of-its-contact-center-software.aspx availability at the infrastructure level customers may request to have their accounts activated on a cluster running in part on azure in addition to any combination of amazon aws bare hardware in brigh |
| maximus inc plans to open call center in north jacksonville /view/contact-center-news/maximus-inc.-plans-to-open-call-center-in-north-jacksonville.aspx availability of qualified staff in the region miles said state numbers show that office and administrative support occupations account for 104 000 jobs in the jacksonville area while business and finan |
| egain launches egain solve for amazon connect /view/contact-center-article/egain-launches-egain-solve-for-amazon-connect.aspx contactcenterworld sunnyvale ca and newbury uk may 14 2018 egain nasdaq egan a leading provider of cloud based customer engagement solutions today announced the immediate availability of egainr solve&t |
| egain launches egain solve for amazon connect /view/contact-center-news/egain-launches-egain-solve-for-amazon-connect.aspx contactcenterworld sunnyvale ca and newbury uk may 14 2018 egain nasdaq egan a provider of cloud based customer engagement solutions announced the immediate availability of egainr solve&trade for amazo |
| qualtrics introduces mobile in app software development kit for customer experience platform /view/contact-center-news/qualtrics-introduces-mobile-in-app-software-development-kit-for-leading-customer.aspx contactcenterworld salt lake city ut and seattle wa usa may 7 2018 qualtrics a provider in experience management announced the availability of a mobile in app software development kit sdk available for |
| liquid voice expands solution portfolio with new advanced voice analytics /view/contact-center-news/liquid-voice-expands-solution-portfolio-with-new-advanced-voice-analytics.aspx contactcenterworld liquid voice a provider of interaction recording quality management and analytics has announced the immediate availability of liquid analytics this new contact centre tool includes t |
| CRM News: What’s New in the Sugar Spring 18 and Sugar 8 Releases? /company/blog/brainSelltechnologies/?id=3e2d4315-873d-4f39-b9d0-d2cd813a2f6a availability of the catalog price dashlet previously introduced in winter &rsquo18 throughout sugar making it easier to explore and discuss products from anywhere greater flexibility over workflow acti |
| avoxi expands coverage in china with new local number availability and updated 400 number service /view/contact-center-news/avoxi-expands-coverage-in-china-with-new-local-number-availability-and-updated.aspx contactcenterworld atlanta ga usa april 30 2018 avoxi a provider of communications as a service caas worldwide recently expanded its coverage in china in support of growing demand for local number and |
| How Secure Is Your Medical Answering Service? /company/blog/medconnectusa/?id=8c85cb67-6257-45a7-9eb5-6ca0aabe2b38 availability to serve you the best way possible this includes having backup power in the form of upss and generators to provide the power needed to operate their facility should they lose utility power |
| What Steps Does Your Medical Answering Service Take to Provide Continuous Availability? /company/blog/medconnectusa/?id=7912f28e-7a43-416f-a74f-02f55c12e8ed most all medical answering services can cover your phone calls 24 7 that of course assumes all their equipment is operating properly and nothing interrupts their service but problems happen telephone c |
| Frequently Asked Questions (FAQs About Answering Services /company/blog/specialtyansweringservice/?id=d86f42b8-8a18-44cc-aff6-6a70dd57e8e7 availability while it&rsquos usually easier to have all of the agents in one location some operators just work better from home call centers tend to get noisy which can sometimes be overheard through t |
| special call center set up for 2018 world cup tourists /view/contact-center-news/special-call-center-set-up-for-2018-world-cup-tourists.aspx contactcenterworld moscow russia april 2018 as stated in a message published on the website of the moscow mayor office operators of the call center will by phone advise the guests of the capital on pri |
| NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone /company/blog/businesssystemsuk/?id=e54d1b09-1a17-4eb7-95bd-c950ec6e6964 availability of nice incontact cxone in europe with redundant data centers in frankfurt and munich germany to give organizations regional access to a complete suite of cloud applications that serves lo |
| The Pros and Cons of Hiring College Students as Call Center Agents /company/blog/monetsoftware/?id=c256f487-efb7-465f-8f56-6dd389d0a599 availability you don&rsquot need a college degree to be a call center agent making the position ideal for students &ndash especially those studying business that would gain experience dealing with |
| nice incontact empowers companies in europe to provide customer experience with cxone /view/contact-center-news/nice-incontact-empowers-companies-in-europe-to-provide-exceptional-customer.aspx contactcenterworld salt lake city ut usa march 2018 nice incontact a nice nasdaq nice business announced the availability of nice incontact cxone in europe with redundant data centers in frankfurt and |
| aspect software appoints krishna arani senior vice president asia pacific sales /view/contact-center-news/aspect-software-appoints-krishna-arani-senior-vice-president-asia-pacific-sales.aspx availability of our cloud solutions in the region we will look to krishna to build on the already strong channel partner relationships we have in apac while also forging new alliances that will expand |
| new payment ivr solution makes pci compliance easier for contact centres /view/contact-center-news/new-payment-ivr-solution-makes-pci-compliance-easier-for-contact-centres.aspx contactcenterworld leeds uk march 2018 liquid voice a provider of interaction recording quality management and analytics has announced the immediate availability of a new payment ivr solution this new |
| Stefan Bartels Bartels /profile.aspx?pid=b0bbf583d7064499b8f0ce3cd9ef56d0 availability and performance for millions of their customers across the globe ir is a global provider of proactive performance management software for critical it infrastructure payments and communicat |
| liquid voice makes pci compliance easier for contact centres with new payment ivr solution /view/contact-center-news/liquid-voice-makes-pci-compliance-easier-for-contact-centres-with-new-payment-ivr.aspx contactcenterworld liquid voice a global provider of interaction recording quality management and analytics has announced the immediate availability of a new payment ivr solution to enable organisation |
| startel corporation announces release of startel contact management center v14 1 /view/contact-center-news/startel-corporation-announces-release-of-startel-contact-management-center-v14.1.aspx availability of startel contact management center cmc v14 1 this release includes several new features and enhancements designed to maximize agent productivity and efficiency we are thrilled to d |
| Talkdesk Successfully Achieves SOC2 Type II Certification /company/blog/talkdesk/?id=be2ecb91-f075-4e37-8a48-3c00d185a5e1 availability of this system the privacy of personal information that the service provider collects retains uses discloses and disposes of for user entities the confidentiality of the information that t |
| genesys announces global expansion of voice options with new capabilities /view/contact-center-news/genesys-announces-global-expansion-of-voice-options-with-new-capabilities.aspx availability to more than 15 other new markets in 2018 including countries throughout the europe and asia pacific regions whether through purecloud voice or partnering with a carrier now pureclou |
| symitar episys credit unions elevate member support with integrated call center services /view/contact-center-news/symitar-episys-credit-unions-elevate-member-support-with-integrated-call-center.aspx availability and meet expectations for on demand services access ted bilke president of symitar added credit unions want to continue advancing the services they offer outside of traditional banki |
| bright pattern named call center category leader of q1 2018 by gartner's online review site getapp /view/contact-center-news/bright-pattern-named-call-center-category-leader-of-q1-2018-by-gartners-online.aspx availability media presence and security bright pattern swept the competition by earning 19 20 on integration capabilities and a perfect score in the security category we are happy to be included in ge |
| logmein introduces the new a i powered bold360 product lineup /view/contact-center-news/logmein-introduces-the-future-of-customer-engagement-with-new-a.i.-powered.aspx availability of agent resources used to support customers said mary wardley program vice president loyalty and customer care and crm at idc adding in the pressures of ever changing customer requirement |
| bell recognized by frost & sullivan for its outstanding leadership in the hosted ip telephony and ucaas industry /view/contact-center-news/bell-recognized-by-frost-sullivan-for-its-outstanding-leadership-in-the-hosted-ip.aspx availability and security they require when migrating critical communications to the cloud this differentiates the solution from many early hosted ip telephony offerings that failed to deliver on custo |
| hippo co za introduces chatbot for web interactions /view/contact-center-news/hippo.co.za-introduces-chatbot-for-web-interactions.aspx availability so much of insurance is about answering frequently asked questions and then crunching the numbers relating to a specific query or claim this can be done effectively and efficiently by ai t |
| morrisons cuts 1 500 managers to focus on customer service /view/contact-center-news/morrisons-cuts-1500-managers-to-focus-on-customer-service.aspx availability and helping customers at the checkouts very regrettably there will be a period of uncertainty for some managers affected by these proposals and we'll be supporting them through this import |
| Availability /define.aspx?id=25554697a6f64b49b7466b35f7e65714 the period of time spent waiting to accept and or busy on an inbound or outbound contact |
| Workforce Management Software /define.aspx?id=c75c1430326f45098402c61ebd8ae34d software that assists contact centers to better schedule and delegate staff predict up coming call volumes and indicate agent availability workforce optimization workforce management |
| Look Ahead Routing /define.aspx?id=df89905404db4798bfca082cb9a70c48 the capability of a system to look ahead to evaluate the availability condition of a trunk group or agent group before routing or overflowing a contact there look ahead queuing |
| Virtual Contact Center /define.aspx?id=43ebb6bb18674c258173aeae7ce7ab05 this contact center does not have a physical location it only needs an internet connection and telecommunication availability to function virtual call center virtual contact centre virtual call centre |
| amil nadu to set up toll free helpline to give guidance to students /view/contact-center-news/tn-to-set-up-toll-free-helpline-to-give-guidance-to-students.aspx availability of resource materials for subjects like art literature culture science technology medicine and commerce and employment opportunities for these subjects the helpline will also guide student |
| centile telecom applications introduces mobile app mobis /view/contact-center-news/centile-telecom-applications-introduces-mobile-app-that-gives-mobile-workers.aspx availability of its mobile application mobis connected to cloud pbx fmc and ucc istra platform jean françois catz product innovation director at centile telecom applications explains mobis delive |
| nice incontact announces cxone agent for salesforce /view/contact-center-news/nice-incontact-announces-cxone-agent-for-salesforce-adding-integrated-workforce.aspx contactcenterworld salt lake city ut and san francisco ca usa jan 2018 nice incontact a nice nasdaq nice business announced the availability of workforce optimization wfo functionality available with n |
| Integrated Research /company/integrated-research.aspx availability and performance for millions of their customers across the globe ir iq services interactive quality services inc integrated research ir stefan bartels bartels mike burke kevin ryder travis |
| Biswajit Mohanty /profile/biswajit.mohanty/ manager implementation bpo and ito organization fis global india pvt ltd bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global india pvt ltd fis global b |
| venuelytics platform automates revenue boosting services for independent hospitality venues /view/contact-center-news/venuelytics-platform-automates-revenue-boosting-services-for-independent.aspx availability of tables it improved our communication tremendously even customers find it easier to reserve tables online the platform enables business owners to manage and automate all of their service |
| Yatra Online, Inc and Yatra Online Pvt Ltd /company/yatra-online-inc-and-yatra-online-pvt-ltd.aspx availability and booking facility for domestic and international air travel domestic and international hotel bookings holiday packages buses trains in city activities inter city and point to point cabs |
| Issam Gharbi /profile/issam.gharbi/ availability we operate in english french spanish arabic italian and other languages and currently target not only phone operators but also shipping companies and consultancy agencies we undertake bu |
| Aegis Recognized as the 'Champion of Change' by the Government of India /view/contact-center-news/aegis-recognized-as-the-champion-of-change-by-the-government-of-india.aspx availability of skilled manpower with a continuous talent pipeline which has helped to serve a range of consumer needs owing to the widespread customer base of aegis this program also acts as a strong |
| Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial /view/contact-center-news/enghouse-interactive-releases-touchpoint-agent-for-microsoft-office-365-offers.aspx contactcenterworld enghouse interactive a leading developer of a comprehensive portfolio of contact center software and services today announced the immediate availability of touchpoint agent a rich ca |
| John Dmello /profile.aspx?pid=1bdd3724e23b48cb90ca76bab4fc4ba2 operator bpo and ito organization efunds bpo and ito organization sungard availability services fnis fis global solutions phils inc fis global india pvt ltd fis global business solutions fidelity natio |
| NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards /blog.aspx?uid=2b291e39cce240b38f1a7e5985676f68&id=686b0412-6d87-4310-a871-02c668f3e73c availability contactworld ensures complete flexibility scalability and reliability the company now serves more than 650 customers worldwide including mobileiron lumesse vax justgiving and canadian canc |
