Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!

Watch our Video with some tips (view here)

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Cortana

Definition:

For Windows Phone 8.1 and Windows 10, Cortana is the personal assistant that helps users with questions, setting appointments, and finding destinations. The U.S. version of Cortana is voiced by Jen Taylor, the same woman who did the AI character in the Halo video game series.

ContactCenterWorld - Search Results

Filter By:

Your search for 'Cortana' has returned 12 search results

Videos

Shira Weinberg, Senior Product Lead | Microsoft Cortana

August 15, 2019 5:00 AM

10 Records Found

You must be logged in to browse to the rest of the results.

Impact of Artificial Intelligence on Customer Experience: Utilities Industry Round Table
/company/blog/altivon/?id=df65256c-b3cb-421c-abab-621eb8d4cd92
cortana as your virtual agent proactive intelligent notifications predictive analytics preserving knowledge through the big shift change real time virtual supervisor for agent oversight and support reg

Cortana
/define.aspx?id=26e7d2b1182a4f7bb17c78a8e6be65cb
for windows phone 8 1 and windows 10 cortana is the personal assistant that helps users with questions setting appointments and finding destinations the u s version of cortana is voiced by jen taylor t

microsoft ai bot xiaoice to create 999 virtual women
/view/contact-center-news/microsofts-ai-bot-xiaoice-to-create-999-virtual-women.aspx
assistant cortana during the week long evaluation microsoft will test how they do as emotional companions contactcenterworld posted by veronica silva cusi news correspondent source https www scmp com

DPD Ireland Introduces Two New Chatbots Built by Tekenable
/view/contact-center-news/dpd-ireland-introduces-two-new-chatbots-built-by-tekenable.aspx
cortana to provide the ai engine this was integrated with dpd&rsquos erp and cention contact centre systems to query parcel data and transact with the customer according to dpd the bot has improved cus

8 ways speech analytics can improve customer experience in the contact centre
/blog/valur.svansson/?id=d3d7dc52-1577-4599-9c81-c1903140af24
voice recognition software largely thanks to alexa siri and cortana is both gaining in acceptance and growing more effective the power of speech analytics is also creating new opportunities for contact

BillingTree and TCN Announce Strategic Integration Partnership
/view/contact-center-news/billingtree-and-tcn-announce-strategic-integration-partnership-to-enhance-payment.aspx
cortana are at an all time high said russ palay director of product at billingtree given the complementary technology of tcn and billingtree this integration makes perfect sense helping call center org

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support
/view/contact-center-research/helpshift-survey-finds-44-percent-of-americans-would-rather-scrub-a-toilet.aspx
cortana &mdash 65 percent email and messenger chatbots &mdash 62 percent ai technology americans find creepiest human like androids as in westworld &mdash 70 percent future ai assistants like samantha

Why Natural Language Technology Will Let You Down
/company/blog/247customer/?id=a532a8e9-bb95-47ea-9408-76a380a3cd55
we live in a world dominated by technology devices and online interactions siri alexa and cortana are becoming staples in households around the world offering us the capability to interact with technol

Practical Ways to Digitalize the Customer Experience
/view/contact-center-article/practical-ways-to-digitalize-the-customer-experience.aspx
cortana is clear and at work in the customer service sector and contact centers today digital add ons are used primarily in the back office to capture analyze cross reference and share data to help enh

CGI ProperPay© Now Available as a SaaS
/view/contact-center-news/cgi-properpay-now-available-as-a-saas.aspx
cortana intelligence suite including machine learning and analytics cgi properpay will help transform the recovery of lost payments due to improper claims said neil jordan general manager of worldwide

Upcoming Events

Submit Event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...